Firestone Complete Auto Care

3311 Battleground Ave, Greensboro, NC 27410, USA

Address:	3311 Battleground Ave, Greensboro, NC 27410, USA
Phone:	+1 336-698-4479
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 8

Reviews 15

Jonathan Oakley

Ok let me start by saying that this is the first review Ive ever done. That being said, this place was bad enough to warrant it. First, we dropped a car off for a simple tire change. This took 5 hours. Second, we stopped by for an oil change. After 2 hours, they said they wouldnt do it unless they changed the oil pan for ~$600. The oil pan had a dent in it (which doesnt really matter). Third, went to get alignment with an appointment, showed up and they said they couldnt get to it today (this was at noon). So we made another appointment for the next day. Show up yet again and it takes just over 5 hours to complete. This is by far the worst place Ive been to in my life. Id give them less stars but I cant and I suppose the work is ok, just not done in any sort of a timely manner.

Mark Beacon

Usually they are ok, but Ive got to say this last experience was ridiculous and I wont be going back there. I specifically called to ask if we could get in to have the AC looked at in my. They said sure, and gave us an 11am appointment. 2.5 hours later, still waiting in lobby. Kept telling us it would be "next"... repeatedly. Extremely poor way to treat customers. Its better to simply tell them you are booked up. It got to the point where I asked for the keys if they couldnt get to it in the next 2 minutes. They simply handed over the keys... no "sorry", no nothing. I usually go to M&M Tire a little further out 220, but they told me they were booked up today (honesty). Ill wait for M&M next time. Good folks there.

Ryan Glover

Do Not Go Here Under Any Circumstances. I took in a year old vehicle for its first inspection. After having issues with this location on my last visit, I gave specific instructions to not do any other work on my vehicle unless it passed inspection. These instructions were ignored, and they failed my vehicle for the tread wear on the attached picture. They began an oil change and gave me a list of $1100 in repairs/tires that would be needed to pass inspection for a 1 year old vehicle. After complaining they removed my inspection from the DMV/DOT system so "I wouldnt be charged" but Im certain it is because they did not want a record of it on the state system.

DMRboys1

I had a flat tire almost right in front of this Firestone. Lucky for me! I told them what happened, and that I didnt have but about $15 on me, and they found me a decent used tire. They took off the old one, put on the new, and the guy even balance it for me. All I had to do was borrow their floor jack out in the parking lot and take it off and on myself. All for $15. They saw that I was in trouble and they did what they could do, which was just enough to get me back on the road again. Thank you for the "hometown" service. Every business should be this way...,

Megan Bliesner

Took my car in for a tire rotation and alignment. It took about an hour. That was longer than I expected since I had an appointment, but I figured out my car was inspected as part of a promotion. They recommended I purchase new filters and also gave me a list of recommended services. My main complaint is that my steering wheel and shift knob were filthy after. My hand was covered with black dirt/grease after driving home. I had a previous experience at this location and it was much more pleasant.

Erika Wilhite

While I wasnt thrilled to be overcharged for a set of new tires, Ive had good luck here with service - particularly Mary, who works the front desk and is simply awesome. I brought it in for a tire rotation on the Friday before Memorial Day. They were slammed, and I expected to wait a long time for the (free) service. However, when I mentioned to Mary that Id be hitting the road as soon as my car was done, she bumped my car up the list and cut my initial 3-hour wait time to about forty-five minutes.

Maddie Smith

I absolutely love this place. Best mechanic is Kyle, he actually knows what hes talking about, and wont BS you. I brought my Jeep here, and they could fix that. And I recently bought a 2012 Honda civic from impex auto sales, and theres a lot wrong with it that they didnt inform me about, but every time Ive had something wrong I brought it to Kyle and hes fixed it. Couldnt ask for a better mechanic.

jaime madrigal

This place gives slow a new meaning. I scheduled an appointment a week ahead at 8am to get an oil change done an a wheel alignment. I was told it was going to be 1hr and it took them 5 to get two things done. The manager was having sport conversations with people and could care less about doing his job. Worst service I have ever had had anywhere.

Katy Huffman

I needed tires the same day and they had them delivered so that I was able to make a beach trip. Very nice staff and very knowledgeable. I will continue to use Firestone because I know they will take care of my car. Most of us plan to keep our cars for a while and firestone makes that possible. I highly recommend!!

Matthew Spencer

I needed a battery. They had the one I needed across the street from where I live. So I bought it.

Scott McLain

Expensive! Dont get sucked in by their "deals"

Monica Ross

Love Mike on Battleground...Great service

steve sullivan

Not to clean the prices were really high

High Ridge Rentals, LLC

Good prices. Fast Service.

Mike Payne

I had decent service here.