Public Storage

1925 Silas Creek Pkwy, Winston-Salem, NC 27103, USA

Address:	1925 Silas Creek Pkwy, Winston-Salem, NC 27103, USA
Phone:	+1 336-794-6176
Site:	publicstorage.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 19

Reviews 6

Loriann Surdow-Stewart

I rented a climate controlled unit with this company for over a year. We went to check on this unit since we lived out of state and discovered that the unit was full of mold. The young lady at the desk would not provide me and my husband with her name and would not provide any information on how to contact anyone in management. We had to leave but returned the following week to empty the unit. We discovered the unit had a water pipe in it and had apparently leaked. All of our belongings were covered in mold. We also discovered that climate control was not in use and the building our unit was in was hot. When brought to the attention of the girl in the front I was told they would have air conditioning running "some of the time". We lost almost everything that had furnished our 2 bedroom apartment. As if that was not bed enough the treatment we received from Public Storage was absolutely horrible. The girl at the front desk took pictures and supposedly sent them to management (no one ever contacted us). No one in management would take a call from me, they stated they were being kept in a 48 hour work meeting and could not be disturbed. They would do nothing to help us get rid of the many items that needed to be thrown out. We had to rent a moving truck ($800.00) and take the items back to Delaware where we were living at this time and pay to have them removed ($100.00). We then bought several cleaning items in hope of saving some of the items ($200.00). Public storage did not take any responsibility for this problem, even the insurance company could not get in touch with them. DO NOT RENT from this establishment unless you are trying to waste money paying for rent and would like all of your items ruined. I cannot express the level of frustration I experienced attempting to get some help in this situation. This is an example of "big business" taking advantage of people, not caring at all for the customers that help make their business successful! They should be ashamed of themselves. P.S. the insurance company sided with us but only covered half of the items lost and none of the costs acquired with disposing of our items. All together our estimated loss was well over $5000.00.

Anonymous User

I have used this place off and on for a few years and had no problems. I am not sure if management or ownership changed since there are newer attendants working there (i think they are new at least new to me because i had not seen them there before and the ones i did know i havent seen since). The last time I moved out I believed everything was ok. I paid till the end of the month and gave my notice. I then received numerous phone calls telling me I owed money and had not moved out. I was told there was still a lock on my Unit. I stated that I had no idea why there was a lock on my unit because MY lock was sitting on my table in front of me so they could go ahead and cut the lock off or action what ever was in there because I had all my belongings. The lady had nothing to say. The next day I received another phone call stating that the lock was now gone and I would have to pay the month up to the prior day. I explained that I would not because I moved out the day I was suppose to and informed the attendant (who spent most of her time on her phone and gave me a look that said dont bother). I also explained that we could sit down and watch numerous 24 hour recordings to watch for what i said was my last time there on my move out date and see if I ever return (which would be of course no). However I stated that there may have been a temporal rift in the time space continuum and an alternate universe me may have walked in put a lock on the unit and when the universe repaired itself that lock magically disappeared and I have no idea who would be responsible for payment then. I still get calls occasionally and try to make it painful for them as much as possible,

Tim Johnson

Donna was the best from day one! She listened to our needs and helped us pick out a locker that worked very well for us. We rented a climate controlled unit for a little over 2 years. During that time, she was always a bright spot in my day when I visited my unit. We werent pleased with the multiple rate increases from Public Storage over out time there. Their rates were not in line with the facilities they provided. The main gate malfunctioned multiple times making it difficult to enter the facility. When Donna was not on duty, interior and exterior doors were found propped open before and after the time when PS staff was on site. This defeated the purpose of renting a climate controlled unit. Public Storage met our basic storage needs. Donna not included, the overall customer service of the Public Service company left some to be desired.

Michelle Walter

I have had a bay at this Public Storage facility, for 13 years (since before the building was owned by Public Storage). Under the current management, the facility is always clean and tidy, and in working order. The few times something has been amiss, it has quickly been corrected (a dirty bathroom, a broken door sensor, etc.) I believe the reason things run so well here is due in large measure to their excellent facility manager, Donna. Donna is always friendly and helpful, even when she is trying to get an out of date computer to function or assist a room full of impatient customers. Donna has worked very hard on training other staff members, who are good, but she is great. My only criticisms of the facility are a lack of carts, and the ever increasing rates once you rent a bay. Oh well, nothing is perfect!

Veronica Salvador

My fiancé and I recently relocated to North Carolina and decided to put our stuff in storage until we found a permanent place live. Donna was the first person we met who was so nice and genuine to our needs during our relocation process. Donna was very helpful in giving us great detail about our storage unit and how and when to pay for it. She is very considerate in giving us a courtesy call every month to let us know when our bill is due. Her associate Jamie was very helpful in showing us an easier way to unload our moving truck and how to properly stack our bins. My fiancé and I are very pleased with the service we receive from Donna and Jamie. They go above and beyond for you. I will recommend this storage facility to anyone I know who may need one.

Michelle Thompson

I rented a storage unit from this company. I went to take some of my stuff there the very next day and when I opened the unit, the floor was wet and a couple of my items. Thank God I had bagged them. My unit has a hole over it in the ceiling and when it rain it leaks. When I reported it to one of the staff she told me that some people would come look at it the next day, and they did just that, look at it cause it sure wasnt fixed. These people rent these units knowing good and well the ceiling has stains and holes all over the place. I can say this, the staff was friendly but what the hell does that matter when they are renting bs. You end up wasting time and money.