Fortress Safe and Lock

336 Northland Blvd, Cincinnati, OH 45246, USA

Address:	336 Northland Blvd, Cincinnati, OH 45246, USA
Phone:	+1 513-823-9251
Site:	fortresslock.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 5

Reviews 7

Jacob Peck

Rude rude rude! My motorcycle key is a little worse for the wear, do I called my dealer about making a replacement. They dont make keys on premises, so he sent me here. Dealership said "they have blanks on hand for your bike. I send all my customers there." Get there and hand my key to the woman behind the counter and she says "Im not going to guarantee this because its bent and starting to crack." "Thats why Im getting the replacement." "Well, Ill try" Starts to grind and stops, "Nope, this key is too short". Hands key back and says " Sorry, cant do it" "I was told you have blanks" "Well, yeah we have a lot of blanks" "No, my dealership said you had blanks on hand for my specific bike" "Well your dealership doesnt work here. Sorry" "Do you have a recommendation of where to go?" "Youll have to find another locksmith" Seriously? No empathy. No help. Act like you care about your customers. Ill be calling my dealership and making sure they no longer recommend you. Waste of time, waste of gas, waste of effort. If you can go somewhere else for a spare, do so.

Paw Lover

Did a good job on re-keying the locks I brought in, though good thing I wasnt in a big hurry. It was the day before the Fourth of July and they definitely were busy, but they told me it would be about an hour or 90 minutes, and then they added on another 1-2 hours after that...and then I heard nothing more the rest of the day. I finally got a call late morning on the 5th. Again, perhaps they were overwhelmed with business, though the lady with the dark hair and glasses did seem a bit unfriendly and mildly agitated that I was asking for an update. I would probably work with them one more time during a non-holiday time of the year.

meir Halfon

Will never take my business to that place again, came by to make a key for file cabinet by code took them 20 min to figure out if they can do it although i had lock and key with me and after that they tell me i need to leave it there and cant even tell me when it will be ready but not today for sure, 3 min job btw, took it to shop downtown got it done in 5 min. It was obvious they were not interested in giving me service for whatever reason therefore i will not use this company

Anonymous User

A true professional very fast. Goes the distance to excel at customer satisfaction. Also important to me is his communication skills are excellent. I use almost 1500 service providers all over the US and beyond. Bob is a stand out for service and attitude. Marcus

Dean Herbert

Awesome place...they dont make craftsmen like this anymore! They can repair or re-key any lock.

Eric Hoover

Rude and rude and did I mention rude

Samuel Kaelin

True professionals.