Gateway Self Storage

Address:	750 E 11th Ave, Columbus, OH 43211, USA
Phone:	+1 614-362-8919
Site:	absolutemgmt.com
Rating:	3.9

Location

Photos 32

Reviews 12

Kristen Behrens

Unfortunately Ive been very displeased with this company. The storage unit is very nice and seems secure but the billing system is very disorganized. First of all, when I opened the unit they charged me twice. I found an extra charge for $132 on my credit card. They did manage to put it back on my card after a few days but $132 is a significant amount of money to be missing. Then I got an email towards the end of my lease saying my next bill would be due the 21st of the month even though I moved in the 22nd of the previous month. I was planning on moving out the 21st so as not to be charged an extra month. And when I opened the unit they assured me that would be fine. But when I called to inquire, the lady I spoke to said that even if I moved out on the 21st I would be charged for that next month. I feel like the whole time they were just very unclear about their billing methods when I thought the whole process would be very straightforward

Chloe Ferguson

I had dealt with Jamie in the winter and he was great. He was really nice and helpful and knew what he was talking about. I went in last week and a different man was working there and said Jamie had left and he was short with me and acted like he didnt care about my business. I took my business elsewhere. The place was nice but I was not at all impressed by the customer service. I would suggest getting Jamie back

Jessica Roma

The women at Gateway made my experience of renting a truck so smooth and stress free. Its rare to find good genuine customer service these days and they were so nice and patient with me. They answered all of my questions and were very knowledgeable. If a great experience and extremely nice people are something that is important to you, I would definitely go to this company/location.

Kara M

ROACHES... Service was great, place seemed clean, then I unpacked my things in my new home. I was in my storage unit for no more than 3 weeks and obtained roaches, which I KNOW I didnt bring with me. Gateway Self Storage was unable to refund me any amount because they didnt bring the roaches in, so it basically wasnt their problem. One more head ache to add to the moving stress.

logii574

I rented a unit at Gateway Self Storage this summer when I switched apartments, and it was a great choice! The units were clean, there were multiple security measures in place, and management was very friendly and helpful. Customer service was excellent. Compared to other places, prices were good too. Id highly recommend it to anyone who needs storage, especially students.

Jay Janus

Rented a truck for a move to Boston on 4/8/2017... Excellent experience all around!! Great customer service! I would recommend renting through Gateway Self Storage to anyone! Unbeknownst to me my itinerary had been updated for my truck to be picked up at another location. Without hesitation I was provided another Penske truck saving me both time and money :-)

John Doe

CANT GET ANYONE ON THE PHONE, TOTAL CRAP.........the foreigner navar on the call cetner cant tell me jack...you guys are wotthless....When you woicemail says you open till 6pm then navaro, 2000miles away, wont ransfer the call at 5:53 cause your closed? total worthless people running the show, i dont even trust the poeple that rent there....

Tony Hughes

As someone who has lived in every time zone in the United States, Ive used storage facilities across the country. These folks really have their act together. The customer service is excellent. The facility is well-maintained and clean and location (right off 71) is perfect!

Anonymous User

Self storage and truck rental in one location. Great interstate access and good location for a self storage unit. Affordable storage units. Clean units and facilities after new management. Recommended for self storage and truck rental.

Loren Duffy

Had to put items in storage when moving out of the dorms. Easy access through secure area and secure building. No problems with bugs. Would recommend adding weekly rates in addition to monthly rates. I would rent with them again!

christdragon

The code to get out is the code to get in. Lots of units. The on site office has free coffee. In the office your not talking with an owner but just another employee. They will hold your stuff for ransom if your even a day late.

Kg Guapo

Staff is wonderful