U-Haul Moving & Storage at Parsons Ave
| Address: | 1211 Parsons Ave, Columbus, OH 43206, USA |
| Phone: | +1 614-478-6623 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 5
CA
Caitie Howard
I had reserved a pick up truck and the next day I was called and told that the pick up truck is no longer available. They told me that I could pick up a truck instead at a location on the other side of town. Knowing that I wouldnt be able to leave work until rush hour and wouldnt be able to make it in time for pick up, I asked if instead I could get a 10 foot truck. This seemed okay and I was told that it would be the same price however, the mileage was going to 79 cents instead of 69 cents. I asked if for the inconvenience, they could match the 69 cents. It was at this point, I was told this was not an inconvenience to me and there was nothing they could do. The person I spoke to, Asia, became very rude and wouldnt allow me to finish a sentence. She was talking over me, yelling at me, and I said do not talk over me, allow me to finish a thought! She went on to tell me not to tell her what to do and that were not going to change the mileage and that they dont owe me anything. I said "well, actually per your very own guarantee, you owe me $50 dollars as the truck I reserved wasnt available anymore." This did not please Asia. She became even angrier and just hung up on me when I began asking for a manager, a phone number to speak to someone higher than she was (she insisted there wasnt anyone higher than she). I called the 1-800 number and spoke to a girl named Lauren. Lauren was fantastic. She heard my complaints and she was very sympathetic and apologetic to the abuse that I received. Lauren said that I would get the $50 guarantee and the 69 cents a mile! All I would have to do is confirm with my local store. In the mean time, I received a voicemail from Roberta from the local store stating that I would receive the $50 guarantee but they couldnt change the mileage. So, I called back hoping to speak to Roberta. This was 1:12 PM, I was told Roberta wasnt there anymore. So, again speaking to the lovely Asia, I told her about the conversation I had with Lauren. Asia became very mad again and started talking over me once again, continuing her rude and insolent behavior. I began coaching her on how to appropriately speak to customers and told her she needs to work on her customer service skills. She said she didnt need to because shes not in customer service. I said "talking to customers in any capacity is the definition of customer service." She then said I would need to speak to Roberta. I said "I said well when will Roberta be in again?" She said "I dont know." I asked "then how can speak to her again?" Asia literally said "Shes on her lunch, I dont know when shell be back. Itll probably be 3:30." I thought this was odd. Ive never heard of companies allowing 2 and half hour lunches, but whatever. At this point, after another moment of battering I received from Asia, she randomly placed me on hold. I disconnected the call and called the 1-800 number yet again. I spoke to a very kind gentleman by the name of Dom. I told Dom the story of my tumultuous time dealing with U-Haul and Dom connected me with a darling girl by the name of Angel who helped me transfer my reservation to another location in my area and gave me the rate I requested as well as insuring my receipt of the $50 guarantee. My experiences with U-Haul were pleasant except for the conversations with the employees specifically at this location. Granted, I believe I only spoke to Asia. The rest of the staff may be gems- but at this point, Im not willing to find out.
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Bill Valentine-Cooper
Been there three times to fill-up propane tanks, actually gotten propane once. First time last year I called in advance and asked if I could get propane, and was told to come right over. I did, and the guy who could actually pump propane was gone. Turns out Id talked to their "service". I was upset, but tried again, and everything was fine and people were friendly. Unfortunately I forgot about that this year and called again and was told "Sure, come right over". 30 minutes of traffic later and theyre painting the parking lot and the owner says "Of course I cant sell you propane. You spoke to our service." If you want something, call in advance, but DONT TALK TO ANYONE BUT THE OWNER. I wont be going back because the owner seemed not to care that hed misled me into spending an hour in traffic for nothing. Even if he is not in control of the answering service (which is ridiculous), he could have been empathetic and apologetic. He seemed more annoyed that Id asked. If you want propane, try Tractor Supply on Rte 40 west of the outerbelt.
AN
Antwonne Simon
Went in the location 7/27/17. First off, there was no worker in the building. He did not come to the front desk for 15 minutes. Claimed he was closing the back. We get our truck, get to the move, they did not include the dolly that I ask and was charged for. So, now I cannot move. Location closed so I am unable to speak to anyone. Called toll free number, she is sending me to another location (which is out of the way) to pick up a dolly. Well, we get disconnected so I do not have the address as to where I should pick up dolly. Now Im in the middle of nowhere. Not to mention using more mileage the I have to pay for. Called customer service 7 times. Asked for a manager, was disconnected and hung up on. Now, I have this truck that I am paying for that I cannot use. And I cannot get a manager. They have my card information, so they are going to come in in the morning and charge me for all of these miles when they sent me on the mission..smh..and as I was typing this, I was on hold with customer service, they hung up again.
RE
remygirl 7777
I called to get information on rates and availability for a 10x10 storage unit today. I was given the quote (which sounded great) and told the rep that I would call right back to reserve the unit after speaking with my husband. I asked for less than 5 mins. Your CSR got so upset that HE HUNG UP ON ME, because I wouldnt give him my credit card # right that second to reserve the unit (which is sketchy in itself). I understand he may work off sales, but this clearly isnt working. With all the info taken, is the call not stored in some way? If not, not my fault. This phone call was recorded on both ends and cant be misconstrued in any way. I stayed polite in the up most way for the duration of the call. With the great rate and big name store, I thought wed be in good hands and was ready to take the next step. Not now. I will be kind and say to you "good day". Maybe dear Im Trent will read this and learn some manners.
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Queen Price
HORRIBLE!!! I get there no one was in the store. We had to wait 15 mins for someone. The rep comes he never apologized for us sitting there with no on there. We were charged for a dolly we NEVER received. Called Uhaul and were giving a run around. They wanted us to go thru hoops hurdles and different locations to get something that should have already been there. Then low and behold we get disconnected. Call back 9 times to speak to a manger. SMH. They either transferred to another rep, hung up, or they were rude. Then to make matters even worse I look at my bank account and there was a extra charge of $12.31. Mad does not explain the how I am and the poor service I received is unexplainable. In the business of customer service no one should have to go through these things. If I spend my money I should get what I expect. Good service is hard to find with UHAUL.