United States Postal Service

Reviews 5

AN

Andrew North

I frequently visit this location given I am a PO Box customer. I selected this location given the fact the PO Box is located close to my workplace. Overall, the service at this location is very sub-optimal as I have experienced over the past 1.5 years. Given this is a government job and parcel services are a non-optional basic necessity, I do not expect the situation to change at any point in the near future. Yesterday, I called the main number to inquire what would be necessary to get an authorized user added to my PO Box. I called 5 times over a 2 hour period and finally was able to speak to someone who picked up. Unfortunately, this person said I would have to speak to an individual up front in order to find out what was required. No further effort was made to answer my question. I then drove to the post office to pick up mail and spoke with the individual at the desk. I was told to bring the authorized user in and we would be guided to an "application". I specifically asked what from of identification would be required and if simply a drivers license would be adequate. I was advised this would be fine. I then had the future authorized user meet me at the post office. We got to the counter and were informed an application was not required, but the ID documents listed on there (photo ID PLUS proof of address) were required. This was not anticipated, so this was effectively a wasted trip. On a different occasion, I had a slip in my mail box indicating I had a package behind the counter waiting for me. One of the lobby workers informed me that could not find the package despite tracking information indicating it was delivered as well as the fact a notice was put in the PO Box stating that a parcel was waiting. Of course, I received a phone call a couple hours ago when the package was found. Unfortunately, unlike other public organizations in town (such as The Ohio State University Wexner Medical Center and The Ohio State University), the transparency with regards to the leadership at this location is not clear and cannot be found via the internet. Therefore, the ability to provide this feedback to an actual person is not easy.

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Anonymous User

I just got back from the main post office on Dublin Rd and I still cant believe what Debbie Tatum, the postal worker at the desk said to me. She was VERY condescending! I kindly inquired if she could track a flat that I had dropped off last Friday, Dec 11th. Today is Dec 19th and all of the other items I mailed that day have been delivered. First of all she said the number I had could not be a tracking number because I mailed it First Class. I explained to her that when you print labels through Paypal they give you a tracking number with First Class. It took a couple of minutes to convince her and she was able to pull it up on her computer. I said, "Good, maybe we can find out where it is now." She just said that she didnt know where it was. I asked if it could have gotten stuck in the box. I dropped the envelope in the door you can open under the slot (both the slot and door underneath it have a sign that says, "Letters and flats". Debbie said, "Well in the first place you arent supposed to put envelopes in the door". I put the envelope in the door because the mail slot was full. Then I asked if she could look behind or inside the door unit. I thought maybe it got stuck. She looked at me and said in a sarcastic voice, "No, we never think to look on the floor or thoroughly check the slot". I could not believe she said that!!! Why would you say something like that to a customer? She finally said that it may or may not get the envelope and to wait a couple more days. I dont understand why people like that are working in public service! She was very rude!

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Rachel Dadas

Worst post office Ive ever been too. The ladies who work here are ghetto and disrespectful. I called right before 5pm when I got out of work to make sure they were open until 7pm, not 5pm like most other post offices. The person on the phone ensured me they were open until 7pm. I arrive at 6:47pm, the supplies area was closed off so I walk up to the counter and say can I please buy a couple of envelopes to mail this, its very important. Tia said "Nah we closed" I said its not 7pm? She said "we closed that area at 6:45" When I told her I called earlier to make sure they were open she said "nuh uh no you didnt, I aint talk to YOU" (as she eyed me up and down and snarled at me) I said I checked online and called and she said "it dont say we keep that open til 7 online" I said well I talked to someone 2 hours ago and they said you were open. Tia says "I just told you WE CLOSED" as shes now raising her voice, slamming things around making a scene. I dont think Ive ever felt personally intimidated by a post office worker before. Completely unprofessional and disrespectful. This isnt McDonalds, you cant just refuse someone service because you dont feel like doing YOUR JOB until the time the business is SUPPOSED to close. Last time I checked employees cant just CHOOSE when to close down a government-ran operation whenever the f*** they feel like. I would rather give up my lunch break to visit another post office that closes before I get off work rather than step foot in that trashy location again.

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Shane Searles

I dread having to go to this place. I hate when something is sent to me via USPS because I know theres a 50% chance they will fail to deliver it and Ill end up back at this office again. It doesnt matter what time or what day of the week you go, the line will be at least 15 minutes long and probably closer to half an hour on average. Dont even bother going at peak times like lunch or after work. Instead of having a separate line for people that just need to pick up a package, you have to wait behind everyone that has boxes upon boxes to be weighed, inspected and labeled. They only have two people "working", who appear to move deliberately slowly. There is never any sense of urgency even with a long growing line. If youre lucky and only wait 15 minutes, it will still seem like an eternity because of how slowly they work and it should have only taken five. Then when you finally get to the counter they are rude no matter how simple the task or how polite you are. These people act like they actually want to be fired, and at almost any other business they would be, but for some reason the USPS has no problem with their customers being treated like pests. In fact it seems that they want to deter customers. Oh yeah, I can also confirm what others have been saying about the phone service. Dont waste your time trying to get a human on the line.

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Jaris Morrison

If I could give 0 stars I would. Today is my only day off this week and I had errands to run Ive a very small dog and he goes with me everywhere. I was told that next time I could not bring him in with me. I WILL NOT leave him in a hot car and the little time we do get together on my day off is his because he is my bestfriend and deserves a good life outside of the home. When I said he was my emotional support companion they then said well next time you will need to show documentation of that. If you look online it is actually not permitted by law for me to show any sort of documentation about this. Which protects my confidentiality the ladies at the post office DO NOT need my mental history for me to bring my dog into the post office. This is a none food service establishment there is no point of contact with him for health and safety violations. There are no signs saying no dogs on premises. Further more when I went to pay for my package delivery that was a little over 10$ I gave them 7$ in PREROLLED coins they then made me take out all the coins and count them individually. This behavior is far beyond unacceptable for a customer service experience. I will not be back to this post office again. Ive been coming here for three years now several times with my dog and Noone has been this rude to me or him before.

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