US Post Office
| Address: | 4000 Leap Rd, Hilliard, OH 43026, USA |
| Phone: | +1 614-876-7021 |
| Site: | usps.com |
| Rating: | 2.9 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1:30PM Closed |
Location
Photos 1
Reviews 19
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Dj Rispinto
Poor customer service. ATTENTION to tall bald guy! Needed something mailed which i never do since everything is online so i have no idea what all the little different shipping methods and procedures are. gave him the letter and before i got the chance to say i needed it expressed shipped he had already just thrown a stamp on it and was about to send me on my way without asking how soon i needed it. skip the big tall bald guy because when i said "by the way i need it there tomorrow" he looked like it was his first day on the job with how he freaked out and started sweating over this little issue. this is why we dont use usps at work. the window next to me the poor lady just didnt understand what papers or labels she needed for her box and the guy working treated her like a child with the tone of his questions. terrible.
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Patricia Hodge
Its agencies like this that give the Government a bad reputation! I mailed a package two day priority on 12/7 and paid extra for insurance! First of all, the receipt said expected delivery Friday, 12/11, so thats already more than 2 days. When I went to track the package online, it sat in the main Columbus office for 2 days! It left there on Thursday, 12/10. So, why am I paying for expedited delivery? I tried to call USPS, but according to the automated system, customer service is unavailable. I tried calling the Hilliard post office but they dont answer their phones! Im done with the post office for packages. FedEx or UPS from now on!
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Heath Harney
All of the workers have been helpful and courteous, but wat check out for one in particular. The taller bald man (I think his name is Steve) tried to pull a fast one on me the other day. A package I sent was .1 oz shy of the next price up. He placed a pen, a piece of paper, the label, and his finger on the scale to try and bump it up. I decided not to say anything unless it actually tipped the scale. To his dismay, it did not, and he swiftly completed the shipment after that, but not without throwing judgmental looks at me while doing it.
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Katie Rhees
This post office is so great! I called to check on the delivery of package I am tracking. Bruce checked on my package and said that a sub was on my delivery route today, so it might get delivered later than normal. I told him that was okay as long as it made it today since it is a gift for tomorrow. He told me that if for some reason it ends up still at the post office tonight, that he will be in my neighborhood tonight and will deliver it himself! Talk about going above and beyond! Thanks Bruce!
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Steve Mitchell
Just awful. Mail gets left behind even if the flag is up for pickup. Packages dont get delivered for ridiculous reasons ("address does not exist") or are marked as delivered and left in mailbox when the box is empty. Very unreliable and frustrating. But Ill put in a good word for Bruce at the office, who not only found my latest missing package but offered to drop it off himself on the way home. Thank you my good sir - my carrier owes you a couple of beers.
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Rebecca Hamilton
Its never fun to wait in line at a post office, but the folks here are ALWAYS nice and helpful. The kiosks onsite also make it convenient to mail small packages and purchase stamps. I just called to schedule a passport appointment; the call was answered in a couple of rings, and the gentleman gave me complete information, including where to get my photo nearby. Great service - sorry others havent had the same experience.
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ANN-MARIE Kajumba
I wish I could put no star at all! Our mail keeps getting misplaced. My package all the way from India just went missing. The worst is that our mail always ends up in the neighbours mailboxes. My neighbor had to bring me my W2. I also received a sensitive bank mail that belonged to my neighbor. No info privacy at all! Please do your job with care!
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Brad Oyer
Ive done lots of different transactions here ranging from simple mail to overseas packages and my passport. I have never had an issue. You should ignore the raters who have bad attitudes. The post office is underfunded, under staffed, and managed by Congress. That should tell you to cut your local counter clerks some slack.
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Elaine Gray
I went here earlier today and I believe I had a man named Joe help me. He was very knowledgeable, quick, and polite. I have no idea if the negative reviews here are petty or not, but even if they all are justifiable, I have very certain it wasnt because of who helped me today. I will definitely be back. :)
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Mary Satterfield
Paid for 2 day priority mail on 2/1. Mailman picked up at our home on 2/2, today is 2/9 and it still has not reached my son at WVU! Post office phone number is busy all day long!! Finally got a hold of Melody at the post office and got poor, very poor customer service!!
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Andreanna Butler
Oh how great! They closed at 6:00 but had their phones off the hook or turned off at 5:40. Not only did YOU DELIVERED THE WRONG PACKAGE but now you wont even answer the phone?? Customer service has an hour wait! Just perfect when I needed my package TODAY.
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Jonathon Misch
I have always had good fast service anytime I have ever been in this location. They are busy at times but that is to be expected. There are many other ways for the people that complain about this to send their package if a wait is that much of a issues.
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Bruce Douglas
THEY HAVE LIKE 5 OR 6 WINDOWS AND ONLY 2 TO 3 PEOPLE WORKING THEM ALTHOUGH THE PLACE IS NORMALLY PACKED. WHEN YOU CALL YOU NEVER GET AN ANSWER, WHAT ARE THEY DOING DOWN THERE?????? I DREAD THE THOUGHT OF THE HOLIDAYS COMING. FEEL ME!
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SafeSide Electrical Contractor
Once again a package is sent and signed for in the morning but its too Fing hard to walk 10 steps from the dock and put in my mail box. Instead I have to wait until the following Fing day... Thanks for all your hard work.
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Nicole Rachelle
This is a pretty darn good post office. I think Ive only been in one that was better run. Ive had a post office box for about 3 months and that was easy to do. Theyre also very helpful when I need to mail a package.
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Lynda Longerbone
Extremely poor customer service every time I go here, busy or not. If you hate your job THAT much please do us all a favor and quit so someone else can have it and be more pleasant when dealing with the public.
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Natalia Jones
Our mailman picked up the packages as scheduled and all got delivered. That was a nice service at no cost that you can schedule online. As to the actual customer service in the post office, it could be better.
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Denis Ivko
They suck. I cant get a hold of them. The phone is never working and no one ever picks up. Hilliard is a trashy place anymore. Im moving to dublin. Im so disappointed they lost my package.
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Jude K. Odu
Avoid the tall bald guy if you can. Hes got such a nasty attitude, he will literally spoil your whole day for you. Its an okay post office except for the nasty bald guy