Time Warner Cable

Reviews 7

DY

Dylan Richards

If 0 stars was an option, I would give it. Scheduled an install appointment about a month and a half ago. They never showed up. Scheduled another one a week later and was immediately charged $95 (install was 35). I called and they said it was a mistake and that they would get it back to me in 4 TO 6 WEEKS (two days before rent, might I add). I immediately demanded to speak to a supervisor and was then told it would take 6 business days after being expidited. I told them in no uncertain terms I would not be going with their services. After searching for other options I was told Spectrum was my only option so I called and set up another install appointment. The guys who came out were very friendly and very professional, but told me they would be unable to set up service due to the state of the connections at the back of the building, and that they would have to send another team out to get that fixed. I was told 1-6 days on that. It has been 5 days. I called just now to get an updated timeline on when I would get service and they told me they had moved me to their priority list and had expedited my service but were unable to get me a timeline (after half an hour on the phone). I was basically just told it could be as much as 2 additional weeks before I get service. I cant speak lowly enough for Spectrum. I do not have words to express my fury. I hate Spectrum with a fiery passion and I cannot in the slightest recommend you purchase their services, unless like me you are forced by a monopoly to go with a mediocre service.

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RA

Randy Franco

I called Time Warner to set up service on 8/13/14 in the morning. I was informed I can go pick up my starter kit at a satellite location. On the way I received an e-mail from TW advising the order was on hold and they needed more information. I called TW and customer service advised there is no problem and the order is processing, I advised I was on my way to pick up the starter kit and confirmed it would be available. I stopped at the office to pick up my starter kit and I was advised I was not in the system yet and to stop back, it may take up to 48 hours. I called back on 8/14/14 to see if I could pick it up yet and was now told my order is on hold because I selected to use my own modem but I could not do so with the phone service being part of the bundle. I purchased one of the compatible models from Amazon listed on the TW web site, I spent $125 to avoid a $11/mo rental fee. Now Im told I cannot use it with the phone service. So I say ok lets cancel the phone service, but the person on the phone cannot help me with a cancelation, I said I dont want to cancel everything just remove the phone service so I can use the modem I purchased and Ill figure out another way to get phone service. Im told to hold, Ive been holding for 15 minutes and Im not happy. I had TW before and should have learned my lesson but I moved to a location with limited options and the price was right. Not worth it.

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LO

Lori P

Terrible customer service! Beyond that I returned 3 DVR boxes on 7/7/14 (and requested a receipt as I knew there would be issues) and as of today 7/11/14 the Retention and Billing departments have not been notified that I returned anything and Im still being billed for these boxes. I keep trying to call this store to try to resolve the issue and as soon as I press options #1 #2 or #3 they hang up on me immediately. I tried to change my services a week ago and after spending 2 hrs on the phone with two different representatives finally agreed upon and locked in a pkg with them that I was very happy with including 76 channels. That night we found that our channels would only go up to 26. After contacting customer service and being transferred 4 times (2hrs again wasted) we didnt get anywhere but told I would have to contact the Retention dept during reg bus. hrs. I called today and still couldnt get resolution. They are showing that I denied the pkg that I accepted and that I never returned the equipment that I am still being charged for. NOW they are telling me I have to wait 24-48 hrs to speak to a supervisor. OH and the 1st rep I spoke to never notated any of the issues I am upset about so I have had to repeat the same thing to SEVEN different reps! After a week of this crap I still have only 26 channels and still being charged for 4 DVR boxes.

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PA

Pahina Mniminza

Wanting to disconnect my service and told NO until the last balance due is paid, REALLY?! I appreciate your wanting paid its understandable however the reason I am terminating my service is I have not received a bill for two months and now Im penalized for your mishaps; AGAIN! Oh wait gets better.... customer service representative says to me I understand how youre upset I do see that your history of payments has been right on time for the last year. Duh! Ive been a customer for the last year and now I want to STOP ALL SERVICES! Was told cant do it until UNTIL I PAID ROTFLMBO Guess what you never know who someone may know..... Email sent to the Ohio ATTORNEY GENERAL office . You cannot hold someone hostage and run up there bill at an astronomic fee. This is why there are COLLECTORS! so confused by stupidity of employees

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SH

Shawn S.

I moved to a new location setting an appointment a month ago to move my service. It was supposed to be hooked up Saturday, but was not. I had to argue with the service rep to get a tech out the next day (Sunday) to hook it up. Then My connectivity which I should be getting at least 45 megs is bouncing between 10 and 26 megs. When I called I was told to go to the store and swap out the modem. I was then informed that the store is only open from 8 - 4 meaning I have to be inconvenienced once again and take time off work to go replace my modem. Arent I a customer? Shouldnt they be working around my schedule not me working around theirs? If i had another choice besides AT&T, TW would be gone.

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KE

Kevin Kirschner

Customer service is 100x worse than the DMV! Waited in line with several people looking to return/exchange cable equipment. When it was my turn to be served, I stepped up to the counter and the representative turned around, grabbed a sign and slammed it down in front of me. The sign read "this station is closed." I asked if she was serious and she wouldnt even acknowledge that I was standing 3 feet in front of her. Called a competitor from their parking lot and initiated service with them. Followed up with a phone call to TWC to cancel my account. This company should be ashamed of that behavior.

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CL

Cliff Doughman

Like many customers Ive had problems with Time Warner over the years, so when I stopped by the office at 156 Johnson Dr in Delaware, OH I was not happy to see people lined up out the door. But to my surprise in 5 minutes everyone was taken care of and Amy at the desk took care of everything quickly and was very nice to deal with. Time Warner better hang on to this one since she is the only one Ive ever dealt with at this company that not only did the job correctly and quickly, but also had real knowledge about the company and products.

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