Mediacom Communications Corporation

Address:	275 Norman Dr, Valdosta, GA 31601, USA
Phone:	+1 855-633-4226
Site:	mediacomcable.com
Rating:	1.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–12PM Closed

Location

Photos 9

Reviews 5

Charles Klingemann

I have had nothing but problems, yet again, from this companys internet service. DSL through AT&T may have been slower, but it always worked. I tried Mediacom again, third attempt, hoping for better results. Einstein stated that insanity is trying the same thing over and over again, expecting different results. So, yet again, I am having problems with the speed of the internet, but I pay for the maximum amount of data (Ultra Plus). I contact Mediacom through chat, and have a conversation with the first representative, Mabelle. She asks the usual questions, did I unplug the Modem (of course), and then tries to ping the modem. A speed test was done and the result was 0.60 mbps. I PAY FOR 150 MBPS! So she tries to set up an appointment with a technician. I attempt to explain to her that this was done just a few weeks ago. During this back and forth, the internet is so slow, that I was disconnected from this chat. I then had to speak to another representative (John), that attempted to start the conversation with the same basic questions. I provided him with my account information and that I have already been through the basic questions. After 30 minutes of chatting, I was advised that I could possibly need a new modem. I stated that I can do this myself and do not have to wait 2 weeks for someone to unplug a modem and plug a new one in. He then tells me that I have to call a 1-800 number to take care of this! The SAME company can not talk to other departments. So I advise him of how ridiculous that the customer has to jump through hoops just to get a problem fixed, that the customer is paying for. He tries to tell me that the company will provide me with a call back once all of this done. How ridiculous. Throughout the conversation the representative tried to schedule an appointment with a technician. I asked if this person would actually work for the company or if it would be a contractor, as one of the contractors they sent had made comments that made my family feel uncomfortable. At no time would the representative state wether it would be a contractor or an actual employee, and seemed offended that I was asking. So all of this information to say, WOW, yet again Mediacom is the absolute worst company I have ever dealt with! They only get one star because I can not rate any lower.

Adam Padgett

The absolute worst cable company that I have ever had to deal with, the internet and phones have been out 14 times in 5 days. They installed new lines from the pole to the house and everywhere else and a new router and we still have the problem, another tech is coming out on Thursday to fix the problem but Im not going to hold my breath on it working as it should. Mediacom loves taking your money ($160/mo) but they could care less if your getting what you pay for, they have terrible a reputation, a monopoly in many areas leaving no other choice, bad business practices, and promote services that they cant even slightly deliver on. Its too bad that you cant give 5 negative stars because thats what they deserve, and if by some miracle they read these reviews and fix the problems that people are having with their poor services; I will be more than happy to give them a good review. But Im not holding my breath on that either.. !!!!!!!!!!UPDATE!!!!!!!!!! Now we have Internet and no phone because the new modem that was sent to me was no good. The tech had to install 2 different modems before he could get 1 to work for the wireless internet. And he doesnt know when a new DOCIS 3.0 Extreme modem will be available so that all of our services (phone) will be working again. It just gets worse and worse. Im going to see if there is any form of the FCC that regulates cable companies and take it from there, I would say good luck to all of Mediacoms customers when it comes to their services working, but it will take more than luck...

anca georgianna

This is by far the worst Internet and cable company one can have in the United States. It is simply a disgrace! The Internet loses signal almost every day, sometimes for hours. When I try to call their customer service I have to wait for an hour until I am able to speak to a representative and when they finally answer they say that everything is my fault! They ask the same stupid questions about my router (which I dont have), my firewall, etc., ready to blame anything else than their horrible service when it is so clear that it is their fault! The only way to describe the experience would be to say I feel "harassed" (by their carelessness, their stupidity, and their terrible service). If I ask them to send a technician, it takes them weeks to arrive here! Last time the Internet collapsed was the worst though - their "1-800" numbers were disconnected!!!! I mean, what kind of company is that? I could not call them for hours, although their site says that they have representatives ready to talk to their customers "24/7". I repeat... this is a company that disconnects their "1-800" numbers when they have issues so they wouldnt be called by customers. Whatever you do, please do not buy Mediacom or you will regret it! Google instead for "mediacom the worst company" and you will find that this is by far the worst cable&Internet company in the country! I have no words to describe how I feel about the way I am treated as a customer, "poor to fair" is an euphemism - the words I would use are "plain horrible"!

Paul Irwin

I have had Media-com for about 3 years now. When I first got the services they were great. However, in the last year I have had to deal with a digitized T.V. screen at least once an hour every day as well as phone and internet loss. I have had a technician and maintenance come to my house at least 3 times a month with no resolution to this issue. The really bad news is that Media-com is about the only high speed internet provider in the area, so I cant just stop the services and go with someone else. If this company is going to brag about being the fastest high speed internet provider with no interruptions in service than they need to follow through with their statements. They need to spend the money to replace lines with newer up to date lines and do away with the cable lines that have been in my area for the last 20 years. I have contacted the BBB on this company once. The issue was resolved fairly well for about 2 months and it went right back to the same as it was before. Do yourself a favor, if there is another company in your area, take their services. Even if you have to pay a little more every month. You know its a bad company when the Techs tell you that they need to update their lines but are too cheap and lazy to do so.

Meredith Walters

So I manage over 140 rental units in the small town of Hahira GA. I refer EVERY SINGLE PERSON that rents from us to Mediacom. And on most of our properties we do not allow satellite. Tomorrow is our grand opening where we have 12 beautiful newly constructed duplexes. Today was the last day to get prepared for our grand opening. Mediacom just stopped by to check the status of our project only to tell us that we wont have cable for at least another 30 days at minimum!!!! I have 9 families moving in tomorrow who are ALL expecting to connect Mediacom Internet and cable. We originally met with the construction department and provided them a copy of the plans and they assured us everything had been handled....WRONG! I have called our local rep who I refer EVERY SINGLE PERSON too directly FOR mediacom, to no avail, over the last 6 weeks to ensure that this project was being handled properly. I also asked them to come set up shop at our grand opening to help THEM get more business!!!!!! Who does this on the day before move in day??? We wont be waiting a month. Sorry Mediacom, I guess the satellite companies and Windstream will now have our business, because if we wait a month we will lose our own business.