U-Haul Moving & Storage of Middletown

230 Verity Pkwy, Middletown, OH 45042, USA

Address:	230 Verity Pkwy, Middletown, OH 45042, USA
Phone:	+1 513-425-0689
Site:	uhaul.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 27

Dylan Lakes

This is the biggest U-Haul facility Ive personally ever seen. They employees are very helpful and will go out of their way to make sure you understand the details of the rental agreement. This location has storage rooms you can rent and they install trailer hitches. When returning a truck, they have lines/arrows painted in the parking lot for you to follow to return the truck. The return area is a huge canopy that is very well lit. They also keep brooms and cleaning supplies there for the employees to clean the equipment/truck when its returned. There is also dedicated customer parking so you can leave your car when renting a truck. The last few times Ive rented a moving truck it was from a different company and had a bad experience, I wish I would have came here instead.

Joey Spohn

Horrible horrible!! Biggest scam ever! They will take every penny you have, the general manager Jake is a joke, a flat out coward, he hides from any issue he can, and will NOT return any phone calls, he needs FIRED!!! HORRIBLE manager!!! And dont care if they damage your stuff, you are still responsible for it and then they still charge you for THEM MESSING UP YOUR STUFF, and their "insurance" is also a joke!!! Just a way to make extra money! WILL NEVER GO BACK TO UHAUL, AND WILL GO OUT OF MY WAY TO ENSURE PEOPLE KNOW ABOUT THE SCAM ARTIST JAKE MANAGER, AND HOW THE EMPLOYEES CANT DO ANYTHING AT ALL WITHOUT HIS APPROVAL, AND THE GM *NEVER* ADDRESSES THE SITUATION, HE RUNS AND HIDES!!!!!!

Micah Brashear

Had a brake controller and plug installed and they done a horrible job and cost me a deposit at the camp ground and a tow truck because the guy had to come out and get my brakes unlocked. Spent $300+ and they gave me $75 bucks back and wouldnt give anymore. Also had to pay $58+$60 and had to keep it in hamilton uhaul the whole next day to get truck fixed. STAY FAR FAR AWAY!!!

Amanda Hunter

Kiwanda was amazing! Ive never rented a uhaul before and she walked me through the process and different pricing available! And even mentioned I could rent a dolly! ( would have never thought of asking for that) She also let me set up a reservation for the truck with a free cancelation fee if anything changes! Great customer service!!:)

Amy Schoonover

The wait time is super slow however, the staff is great! They know exactly what they are doing! Great management! I have used several locations and this particular location at least 4 times and will always now choose this location. The heat however is out of hand! Had to wait outside so I wouldnt pass out the last time I was there.

Adam Coleman

I came in at 1130ish (the last minute on my time) on Sat and needed a 1-7/8" hitch ball with a long shank/stem and they had it for less than I expected and got right to me saving me a trip to Wal(fkg)Mart or elsewhere and saved me gas AND TIME! Cashiers are easy on the eyes too and friendly

Gabbi E

The staff is unprofessional and needs more training. They are blatantly rude and if it werent for the fact that this is a small town with minimal options I dont think they would have many customers. Regardless, the actual facility is decent, the storage spaces could be better though.

Gary Trent

Double charged me cause no-one bothered to explain to me there was a drop off box for the keys when they was closed. The guy I think was the manager was extremely rude and unprofessional. He actually hung the phone up on me.

Mindy procure

I called to get a hitch installed on my car and the lady was rude and hung up on me when I explained I didnt have 4 to 5 business days to wait for the part to come in!

Charles Minge

Best and the cheapest place to fill your propane tank for your grill or motorhome!! And they fill it full, not 3/4 like most other places!

Dennis Wright

I had a hitch install here. The staff was very conscientious about their work and friendly!

Ryan Kinney

Always seems understaffed but otherwise good location to use. Always trucks available

Chad P Shepherd

I have used themfor years. Always reliable and I get what I need for a fair price.

Christopher T. Calhoun

I had to leave. The employee was hostile. I can only speculate as to why.

Erik Donaldson

Jacob was helpful, accommodating, and generally a pleasure to deal with.