U-Haul Moving & Storage of Woodstock
| Address: | 11300 GA-92, Woodstock, GA 30188, USA |
| Phone: | +1 678-494-1551 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 6
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Jimmy Wesley
One of the most absolute worst customer service experiences Ive ever had. Firstly the young lady ran through the "contract" at 100 mph. I mean you could tell that she was just trying to get it over with. I didnt think too much of it initially because I needed a truck to move quite a bit of furniture and I was working in a pretty tight window time wise. Now granted she did mention that I had to bring the truck back with the same amount of gas that was in it when I took it, no problem. After I was done I took it to the gas station and put in $20 which was twice the amount that was necessary. I guess I figured the gas tank was larger than it actually was I suppose. So upon approaching the young lady at the branch about reimbursing me the amount that I over paid in gas she advised me that they could not reimburse me for fuel and that it was in the "fine print" of the contract which I must say it was. I asked her if she could possibly reduce the rental amount. She declined that as well, so I asked her for her bosses number. She handed me a card and advised me that "..shes just going to tell you the same thing that I did.." Lo and behold when I spoke to the disgrace of a GM Lori she surely did tell me that I was out of luck and they werent going to assist me because it was an error that I made. I advised her that I was not denying that I made the error but that it was terrible business practice on her part knowing that for one, I had to pay darn near $100 for a supposed $19.95 rental on a truck for literally 4 hours of use but when I returned the truck with more gas than I needed to they couldnt at least reimburse $10 dollars off of the rental price. I told her I would be contacting the BBB and asked for her bosses name as well to which she responded.."Have at it!, hes only going to tell you the same thing" I was floored, this, is a horrible representation of what I considered to be a reputable company. I will never EVER return and will advise my friends and family not to either.
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Mickey Nightrain
Bad business practices and price gouging.... I rented a U-Haul van to move some things and in the process of the move I backed into a low hanging awning which shattered the passenger side rear window of the van. When I took the van back to the U-Haul store they informed me the rear glass would be about $561.00 to replace. I was shocked at how they could feel the need to price gouge me as I was once an automotive window tinter and I know the cost of vehicle glass very well. The employees were rude when I brought this to their attention and they gave me the managers name and number to call on the next Monday. I then called Safelite Auto Glass Repair and they gave me a phone quote of $221.00 for an OEM replacement glass, installed by a Safelite professional at the U-Hauls store. When Monday came I spoke with Ray Hightower who is the general manager of the store. He apologized and said that the quote of $561.00 seemed very high and that he would check into it to get a better rate. I told him that Safelite could repair the window at his facility with an OEM spec glass but he stated that U-Haul has their own vendors but he then assured me he could get it done cheaper and around what I was quoted by Safelite. He also stated he would be back in touch with me when he received a quote from his vendor. Now I have a charge back from their collectors for the balance. This is price gouging at its worst and Ive filed a complaint with BBB.
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Dustin Wolcott
Poor customer service. Didnt set me up on auto pay as requested. Received a late fee and manager could remove the fee if I got set up on auto pay. The manager was unavailable they would call back. Never received a call. Called back, put on hold for 30 min so they could get manager. Got hung up on or disconnected. Couldnt get back in contact with store and dealt with customer service. They cant remove fees but would send them instant messages which they "always" replied. Never heard back. Received a "pre lien" fee for. 15 days past due. Remember I have been dealing with this the first day after due date. Called customer service again transfered to several people and was told "the store was busy" and there were other people outside the manager that could help me. Well, they didnt and they all said I have to get the manager. No sorry for the inconvenience or anything. Finally got to someone that finally did something and they removed the late fees. Still very annoyed and spent several hours all together talking to different people and being on hold. If I didnt have much stuff in the storage unit I woke have just moved my stuff out and went somewhere else. Caused me to waste to much time.
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Charles Gallant
Rented a Covered RV storage with electricity. RV storage area is on a decent grade, meaning your RV is not stored level (and the grade is so great that you can not use your leveling system to level it out). For travel trailers, this may not be an issue, but for motor coaches, this can be an issue in regards to how the engine coolant and oil will settle. Power was inadequate to provide enough power for even battery charges on my coach. With the house and chassis charges on, it would trip the GFCI plug as soon as the coach was plugged in or switching the shore breaker on. Again, if you have a trailer (or even an RV) with a single battery, this might not be a problem, but with a larger coach with multiple battery systems, the power was not sufficient. All requests to have this looked into were responded with "Power is not charged for, so therefor nothing would be done." or simple no response at all. When calling the facility during business hours, calls always rolled to u-haul customer service center. Numerous requests to get called back from the actual location never happened.
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DeAnna Denis
HORRIBLE!! After many attempts to set our payments up on automatic, since we live overseas, it was finally accomplished. My daughter moved our stuff out of the unit in April of this year, and we informed U-Haul that we had moved out. However, they continued taking the monthly fee out of our account for April, May, June and now they are trying to take July! We have called countless times and they tell us that they are taking care of it and will refund the months we werent there, but still another payment comes out. We finally resorted to cancelling our paypal card and filing a dispute. This is a HUGE deal, because paypal does not ship replacement cards overseas. We have to get it sent to our daughter, and then she sends it to us. What a nightmare!! THIS IS A COMPLETELY INEFFICIENT BUSINESS .. BEWARE!
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Chris Rogers
These guys do a great job of check-out and check-in, the latter being exceptionally speedy. On the check-out process, they do a great job of explaining options like insurance, extra packing blankets, etc. without pushing the up-sale. This is at least the third time we have rented from them and every time they have delivered as promised and they have provided a pleasant seamless experience. I will use them for every move possible going forward. To be honest, I am dumbfounded why there are so many negative reviews online for these guys.