U-Haul Moving & Storage at Beechmont Ave

8210 Beechmont Ave, Cincinnati, OH 45255, USA

Address:	8210 Beechmont Ave, Cincinnati, OH 45255, USA
Phone:	+1 513-474-0446
Site:	uhaul.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 21

Jimmy Cramton

I had a trailer hitch installed on a new van and a wiring harness. I wasnt asked about any warranty or anything. Wasnt offered a better grade of harness or anything. 3 months later the wiring harness corroded and caused my tail lights to stop working as well as the trailer lights. I stopped by the beechmont location to ask if there was anything they could do and I was advised to come back next week when someone else was there. When I came back next weeks I explained the issue to the manager or someone who appeared to be. He asked me if I bought the warranty and I stated that I wasnt sure/ never was offered. He didnt even come out to look at the van - he simply said " We can put a new wiring harness on for full price ($89) but other than that theres nothing we would do." without even looking at the van...didnt even try to help my situation or offer an alternative....I walked away without another word, not even a sorry or anything....then I called to report it through the corporate office where I had to leave a message and never did get a call back....

Jacqueline Diaz

I had made a reservation online last week. I get a call on Monday to confirm the reservation and to set up a pick up time. I had decided to pick it up at 8am. I get a call from them the day before pick up telling me that it says I am set to pick the truck up at 8am but I cannot pick it up until noon. I tell him then why would you help me set it up for in the morning if it wasnt available. He tells me its not his fault and that basically its mine because its first come first serve. He then says he could set me up with a truck in Erlanger, KY or Milford (which is WAY out of the way). All this was nothing but rude from him and when I say him I mean Mark. He was not courteous, apologetic... he lacked appropriate customer service. The lady was nice when I had called back to cancel the reservation after I had locked on a truck with Penske. I knew I should of just stuck with Penske. They have always been great to us and have discounts. Never use this U-Haul location. Rude Rude Rude!

Sherri Allen

Thus location customer service was horrible. The guys at the front actually screamed in my face at me and told me get off my phone now so we could complete the rental....I told him I had just answered his question while I was on the phone with my daughter. The other co worker walked away and called me stupid. Mr. manager I think I would find myself a crew that wasnt so arrogant and cocky. I would think you would want great customer service not all of these horrible ratings. I will come worm for you and show them how its done.

Aaron Motley

Unwilling to serve the customer. I asked for a better rate and he said that they cannot adjust rates. I stated I was getting a better deal with another company he shifted his tone and was willing to adjust only if he could could verify my other rate which I negotiated in person. He then argued with me about rates I was getting because they were not on the competitors website. Unfriendly and terrible customer service

Steve Guest

Where is the option for 0 stars? No one at the front desk, only one person working in the store. After 10 minutes of that person roaming around in the back room, we left. Bottom of the barrel for customer service. We took our business to another company.

Megan Spence

Guys were able to get me a truck for my friends move down here on short notice, so I was happy about that. Truck was dirty and nothing was explained to us properly. Good price though.

Tim Martin

If you go in knowing what you want, easily a good experience. But if you have no clue of what you need, you might want to look elsewhere. They are a bit rude on the phone.

Michael Roberts

Very helpful staff! They even helped me load my car up with the boxes I bought. I highly recommend going here when you need moving supplies

Steve Wilson

Good place to buy propane for the gas grill. They will fill the entire tank, not just to 75% like the tank exchange places.

Kristin Samburg

Staff was tough to work with but was able to get a truck from them on short notice for our move.

Ryan Sirois

The manager was extremely helpful and his staff helped get me the truck I needed for my move!

Matt Wyborski

Worked out great! Showed up, got the truck, dropped it off that night - easy.

Miles Willmoth

Very helpful. Came in for moving boxes and tape.