404 Movers

2175 Metropolitan Pkwy SW, Atlanta, GA 30315, USA

Address:	2175 Metropolitan Pkwy SW, Atlanta, GA 30315, USA
Phone:	+1 404-753-6683
Site:	404movers.com
Rating:	4

Location

Photos 46

Reviews 6

Jonathan Overman

My fiancé and I just used 404 Movers for our moving service on July 21, 2017. I suggested we use 404 due to the fact I had used them three times in the past and they had been amazing. However, I must say I was very disappointed with the services this time around. First the move took seven hours when it should have taken five. Second, the movers showed up with the improper tools to take apart my Restoration Hardware bed and it took over an hour for them to dismantle. Moreover I had to plead with them to wrap it as it was very expensive instead of just putting the pieces on the truck. Third, no mattress boxes were provided, which Elizabeth paid for which are on the agreement. Due to the fact they did not put the mattresses in boxes as requested, the mattress covers sustained severe damage and now have to be replaced. Fourth, during the move our furniture was covered in sweat and has caused us to deep clean all of the fabric and leather furniture. Fifth, it was very apparent that the movers had other plans Friday night and were more worried about making those plans than properly moving our furniture. One even commented he has a date to get too. This caused a lot of our boxes, which were not to be stacked due to being fragile, to be stacked and items received damage. Sixth, a hole was put in our new walls when they rushed taking a sofa upstairs. Furthermore I had to put the sofa back together after they took it apart and could not figure it out. Luckily I had tools to do so. They also damaged an expensive light fixture as they took it up the stairs. Seventh, my Father was nice enough to put my bed back together since the workers could not since they lacked the tools to do so. Eighth, they dropped our $3,000 custom dining room table scratching it. Ninth, They did not wrap one of the couches which was requested and they did not reassemble a dresser which they took apart to move.

Kapil Potdar

Avoid at all cost. They claim to give same or better service than big name movers, but they lack basic ethics of doing business. My moves was planned more than three weeks before the move date. I called them 3 days before the move to make sure everything was in order, and they mentioned everything was going as per plan and I would receive scheduling confirmation text. So I received the text on my phone on the day of the move that the movers were on their way. We kept waiting for 2 hours before giving them a call. To my surprise, we were asked by the person on duty whether we had canceled our move. Why would I cancel my move then call you to check where the movers were? I was told that there is no move planned for me and that the system that sends the text messages regarding schedule confirmation is not linked with scheduling system. AWESOME. They did not even care to apologize for all the mess they had created. So after going to and fro for next 4 hours our move was finally scheduled for next day. This time the movers actually showed up and finished the move in best possible way. It was an in-town move and it ended up wasting my entire weekend so I had to take one day off from my work. I can not imagine the problem it could have been if we were moving somewhere far. After the move I spoke to the back office again and they assured me a discount and mentioned it would post to my credit card within 2-3 days. It has been more than a month and I am yet to see that discount. Now they have even stopped taking my calls. This shows that the company does not care for its customers at all and deals in most unethical way. I am also reporting them to BBB.

noobsaurus1

STAY AWAY!!! THEIR PEOPLE WERE LITERALLY HOOD THUGS. I saw the reviews and opted for 404 movers. These reviews are fake. All 3 individuals were suspicious. They had gold teeth and could barely keep their pants up. They blatantly kept pressuring us for tips before even starting the job!!!!! I noticed that one person was barely working but rather eyeing all of our electronics. This is despite me standing outside the room. He kept asking us about what we do for a living. The entire experience was bad from beginning to end but we had to no choice due to the move out date so we went through with it. They damaged our bedroom furniture and scrapped some walls trying to take the easy route. It took them 3 hours to move out one bedroom. Ive had other movers do it in 2 hours in the past. On top of that they refused to speed up until I promised to tip them a set amount. This was ludicrous....their boss on the phone didnt care either. They had our request mixed up as well. I ended up paying $200 more than their estimate...and I had a group of suspicious individuals working inside my home. Now Im afraid of being robbed. DONT HIRE THESE THUGS!!!!

Andrea Coleman

I will never use this company again. They claim they are transparent which they are not. They tell lies and do not stand by what is told to the customer. I was told at the end of the move that they charge a 2.75 percent for using a credit card which was not told to me in the beginning of the move which would have given me a choice as to how I would have like to pay. Called the company about it and I dont care how much it was I was told by your employee I wouldnt be charged it. Then Mike acknowledged I shouldnt have been told that and stated if I gave them a good review he would see to it I get my money back. Then he calls back and says rudely you will be charged. I will never use them again and the experience just dealing with them was the worse. And I was definitely being pressured about tipping all through out the move. If you paid your movers they wouldnt have to pressure customers for a tip. They were referred by the building I moved out of, I will surely let them know they are wrong about this company. I will tell everyone not to use them.

Louise Hurwitz

Wont Process Claim and Ignored BBB, too They dropped my sewing machine and caused $129 in damage. They never responded my request to file a claim or process reimbursement for the damage. They carry $300 damage coverage so theres no reason for them to refuse. After repeated attempts by mail and phone, I filed a complaint with BBB. They didnt respond. Fortunately, I charged the moved so finally called my credit card company and filed a dispute. They caused other damage, including ruining mattress and box springs covers that had to be thrown out (they were new) and numerous nicks and dings in wood furniture. They couldnt figure out how to reattach a mirror to a dresser (they said it wouldnt fit because they were trying to attach it vertically instead of horizontally) One mover seemed to be experienced, but the other two werent.. Look at their negative reviews. You will see they are defensive and always have an excuse. STAY AWAY

Vondra Crowell

This moving company has proved to me that anybody can own a business with no prestige or business knowledge. I have been contacting this moving company since March 28th. They took a deposit out of my account. The guy Jeff sends me a text message (how professional) and tells me to call him. He tells me that someone just booked in the same spot as I did(a spot he told me book online) and that he was about to immediately refund me. I have yet to receive a refund nor has anyone contacted me back in regards to this matter. A police report will be filed if failure to refund me still persists today. The ONLY reason why they even got a star was because I couldnt post without having a minimum of one star.