Atlantic Relocation Systems

Reviews 8

JE

Jennifer Bennett

My worst nightmare. I dont think anyone wants to read the pages I could write about my experience, but I will sum it up with the following - Terrible communication, Not knowing where my belongings were, Belongings shipping over a week after promised to be delivered (not just a week after they were supposed to ship, almost a week after they were supposed to have arrived at destination), Living in a hotel, which cost an absolute fortune for two weeks - especially when last minute and completely unexpectedly , Flying across country to an empty house, with no clue where everything I own was at the time, Finally getting my belongings two weeks late, having to unload half the truck myself because the crew I paid for wasnt there, Countless broken or damaged items. Furniture scratched, broken items that the movers had packed (everything I packed was fine, but the items they helped pack because of size were nearly destroyed), bikes broken, things missing, found the belongings of other people mixed up in my stuff and really hope they made their way back to the right people All that cost nearly 5 figures. Ive moved 18 times in my life, I know how to pack, I know how to do this, and this experience was by far the worst Ive ever had. The worst part of all was no communication. Nothing to indicate my things were not on the way, NOTHING. I flew across country to meet up with the delivery crew and didnt know they werent coming until late that afternoon after sitting in an empty house all day wondering if they were stuck in traffic and calling Atlantic over and over again until I finally found out.. Turns out, they hadnt even left Atlanta yet and no one bothered to so much as tell me. In short, think of it as a friend promising to be at your house at noon. They dont show, so you start calling them... nothing. You are worried sick. By at 10pm, you finally get in touch with them and they say they havent even left the house yet. Now imagine that friend has everything you own and they are actually not just down the street, but on the other side of the county. They show up two weeks later with most of your stuff, but quite a few things are missing or damaged. Not friends anymore.

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KA

Karin Katorsian

First Class Service. The crew showed-up a few minutes earlier, well dressed for the move, clean and professional. They did a thorough walk-through before touching any thing or assuming anything. A lot of care was taken for all our items, every item was shrinkwrapped or bundled with heavy cloth, they even used pads around the doors to avoid nicks and bump marks. They wouldnt let my spouse or I lift a thing. We just provided guidance for them and they took it with a smile. They had us loaded and unloaded at the new house in the estimated time. They even helped us unwrap things and set-up the beds. I have moved about a dozen times in the U.S., mostly due to military service...but this was the most efficient and professional company that I have ever hired. I had the dispatchers phone number, the coordinators cell phone number, and the estimators cell phone number during the entire move, in case we had questions or problems; and we moved Easter Weekend!!--try THAT from some of the other local "customer first" company claims. I would recommend Atlantic Relocation Services without hesitation and will call them again if I move. They have "raised-the-bar" for standards in the moving business. The reviews that I read about them vs other companies before I hired them were "spot-on" and Im glad I made my decision with them. Keep up the good work ARS.

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Shawn Ransford

Indianapolis Location....... Worst ever. They were contracted to pick up boxes after I unpacked them but when they called, they said it would be 10 days later.......when I said "10 days is unexceptable" the lady felt that I was rude and said she would see what she could do and call me back. She said I needed to keep 40 boxes full of paper packing products and the 50 cut flat boxes dry. When I told her that was impossible because I had nowhere to put them and in the next 10 days it would probably rain, she said she would call me back. When she hung up the phone, she made the determination that not only was she not calling back, that they were never going to pick up the boxes. I found this part out from the company that contracted them to pick up the boxes and ended up doing 40 trips in my Subaru to get rid of the them. If she thinks "10 days is unexceptable" is rude, WHAT IS NOT CALLING BACK AND CANCELLING A CONTRACT WITHOUT NOTIFING ME? Might I add that according to GOOGLE MAPS, they were less than 5 minutes away.

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Tom Wood

So much damage and breakage and missing items!! They were "checking the warehouse for a missing 5x8 decorative rug" and calling the next day... that was on the 28th, still waiting for that phone call! Where is my 27 in MAC computer?? We have thousands of dollars worth of damage and all they can say is make a claim!!! You call yourselves professionals.. who packs metal tv brackets with a ceramic lamp shade to only have the lamp shade shattered?? Who packs Clorox wipes upside down and opened in a box of spices??? My sons basketball goal is broken, mangled by your guys! The list goes on and on! I have lots and lots of pictures of the incompetence! Dont use them! They have zero respect for your belongings!!

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AU

Aubrey Horvath

We have had our items stored with this company over the past 5 years. We have accessed items twice over this time and found our belongings in great shape still. They were organized, helpful, and efficient. I have never seen harder working movers then they day they initially packed us up and had everything ready for us to sort at their warehouse when we came in this last time. I had two people with me the entire time to lift boxes and repack items as I needed. They made the process very quick. They are currently shipping some items overseas for us so hopefully that goes as smoothly as everything else has.

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A

Anonymous User

Atlantic Relocation moved my wife and I from Peoria to Atlanta. From the salesman, Mike Orlin, to the driver of the truck and his crew, we had nothing but a professional and friendly experience. The driver called us the day of and let us know when he would arrive, they worked like a team and werent even phased by the baby grand. It was apart, wrapped up and safely in the truck in no time. Same experience unpacking in Atlanta, although it would have been nice to move into a bigger house instead of a smaller one :).

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Kev Kar

I needed to move across town from a rather large to home to a new home. I had a lot of antiques I had inherited from my family and was afraid something would get damaged. The movers arrived on time, they walked through my home and made a decision how to load the truck and from that moment on I felt like my furniture was in great hands. Everything arrived in the new home without a scratch. I will definiately use Atlantic Relocation again. KK

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Mel George

I had a corporate move several years ago and it was a nightmare. Truck was late, scrached and broken items, and not in a hurry to unload the truck. I just made a move to Atlanta and used Atlantic Relocation. They were on time, curtious, put boxes in the rooms marked correctly & nothing broken!. On my next move, I will be calling these guys again. Thank you.

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