Lewis & Michael Moving and Storage

Address:	1827 Woodman Dr, Dayton, OH 45420, USA
Phone:	+1 937-252-6683
Site:	movingcompanydaytonoh.com
Rating:	3.1

Location

Photos 27

Reviews 10

Michael Cook

It pains me to give these guys such a poor review. The staff that was responsible for our move were in the main courteous and pleasant, but that’s about the only area where they exceled. Personnel were allocated such that a job that should have required two days to pack took three full days. Four guys showed up on Day 1; three on Day 2 (but one of them snuck out early), and only one on Day 3. On the morning of the actual day of the move **two** guys showed up! They finally determined around 1:00 pm that maybe, just maybe, they were going to need more workers. They finally finished up loading the truck around 7:00 pm. The skill level of the workers varied considerably. Some of the older workers, for example, seemed to sorta know what they were doing, but others were relatively clueless. One didn’t even understand how best to handle a moving dolly. They often didn’t use furniture pads/blankets on large items that required it with the end results one would expect — a lot of nicks and dings to large pieces of furniture, some expensive, some not. As an example, we had a large number of moderately-priced upright book cases — almost all were damaged in some way. Finally, the movers left a fair number of nicks and gashes on the walls as they moved stuff out of the house. I’ve been through a fair number of moves and am not so naïve as to expect movers to leave a house in pristine shape. But some of these guys seems unable to **not** bang stuff into the walls. Before the group left at the end of the move day, I pointed out to the foreperson a number of the larger gashes his workers had left and was assured that he would personally contact me within a couple of days to arrange for repairs. Right. I ended up doing the work myself (as he no doubt intended). I’ve been through some half a dozen major moves in the last twenty years, so know what to expect and I can confidently say this was the worst one I have experienced.

Anonymous User

This is a late review but wanted to inform others to STAY AWAY from this company. We did not have stolen items as previous reviewer had, but we had a very stressful, VERY unpleasant experience as well. We contacted company and a older lady came out to evaluate/assess our items needed to be transported/moved. She initially quoted me, via email a weight amount that appeared to be way too low. I contracted her (to be ethical) She corrected the amount (per my request) and shortly after they moved our items into storage. Once we were ready to move our furniture from storage into new house, we re-connected with them. At that time, our service rep (same women) began to complain how heavy our items were (similar to previous reviewers experience) and we now had to pay extra money to make up for that "error" or they would not release our furniture/belongings until then. Needless to say, after many hours of stressful phone conversations and finally contacting the owner directly, we were able to retrieve our items. We were one step away from contacting the authorities. STAY AWAY!!!!

Layne Fredrick

They had, Misleading/False Sales Info, Unprofessional Driver (point of origin), Understaffed and delayed our pack out, they arrived late, they split our loads, the missed delivery date, you had to hunt them down for info (no one wanted to take responsibility for communicating with customer), and due to the understaffing and late arrivals they were not able to complete move in 1 day as the promised and we had to work with the movers to get our house packed by the 2nd day other wise it would have taken a 3rd day. Not recommended seriously seek referrals from people you know who moved, they have only stayed in business in Dayton due to the volume the base contracts with them in Dayton and the lack and availability of other national movers. Filed complaint with BBB for overcharging and overall business service.

John Eppensteiner

1. The sales manager, Mark Fussnecker, was extremely difficult to work with as he was nearly impossible to get in touch with until he wanted to have our stuff delivered a day early. We were given a range of dates as to when to expect the delivery and they ended up repeatedly calling in order to have the stuff delivered earlier because it was more convenient for their "dispatcher". 2. The driver was unprofessional. He showed up about 6 hours late and brought no help with him to move a 2BR apartment. We ended up having to help him bring stuff in or else it would have taken most of the night. 3. Several items were broken in the move 4. Overall, not worth the money. Amateur operation. Will plan to file BBB report after this experience.

Anonymous User

Do not use these movers! I am a professional person and have moved several times and never had the problems I had with this company. My estimate was grossly underestimated. The movers were slow and sloppy. My $1000 couch is damaged beyond repair because the movers jammed it through the door instead of taking the door off the hinges. I still have not received the $135compensation they offered me 11months ago. My freshly painted andnewly remodeled walls were damaged. Glass items were dropped and broken that a mover was carrying over his head in a plastic tote (upside down). Do not use this service if you value your hard work and the money you spend to buy nice items because these movers dont value your items!

Amber Miranda

Lewis and Michael help me with an in town move yesterday and they were fantastic! The 3 movers were polite, professional and quick! They loaded up more stuff than I had intially requested and still came in under the estimate. The were also proactive about issues with furniture and gave advice and helpful on all sort of things regarding furniture. They were also the only movers I contacted that came out and provided an estimate based on what items we had and proactively suggested how to box things like TVs and mirrors. All around great experience!

Anonymous User

We would appreciate the authors of the two below reviews to contact us as we are not able to find anything familiar in either review that relates to any of our customers. We strive very hard to provide 100% customer satisfaction and have been doing so for over 60 years. Please call our Customer Service office at 252-6683 so that we have a chance to resolve these issues if they exist. Please also check the BBB or the American Moving and Storage Association.

Dan Blomberg

Awful experience. I have moved many times and never had the actual movers cause so much damage and then so little response from the company. They caused damage to furniture after having moved it in and then damage to the house. The company refused to respond to queries for claims. Never again with these guys.

Lucas Ward

Recently moved and used Lewis & Michaels, plenty of guys to choose from, these are just as good as the rest! Friendly-burly staff got my stuff moved in a jiffy! Reasonably priced, didnt hurt my wallet and got exactly what I paid for. Thank you L&M for doing the hard work for me.

Cindy Osborne

Have I ever mentioned I HATE to move. Lewis & Michael Inc. made my dreaded move a smooth, affordable experience. If I ever have to move again, Lewis and Michael will move me because I cant do it without them.