|Address:||5555 Youngstown Warren Rd, Niles, OH 44446, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM|
4 months prior to my visit today I had 1700$ spent with this company on replacing brake lines rear drums etc on top of that was a 110$ inspection of my brake assembly. Today my brake pads literally fell out of my truck with my child in the vehicle. I immediately take the vehicle back to the shop and explain the situation. The manager responded professionally at first and the total bill was 600$ for rotors, calipers, and brakes. 5 minutes after getting a ride from my father I recieved a call from the shop to come back. Upon returning they showed me that my brakes were leaking antifreeze out of the brake lines that the exact same shop had replaced!!! This is not a hydraulic fluid and most certainly was the cause as to why my calipers siezed up and I had to return to fix the damages!!! I didnt become livid until the very first reaction was denial from the manager. After a short view from the camera in the bay my truck was in you can see that there was a brake fluid bottle that was being applied to my brake lines at the time. However this is a short clip, and to be recieved with a smirk and simply saying "not us" does not console my doubts in this company at all. Especially when the bill was magically 100$ less... To summarize Ive spent 2300$ in your shop in less than half of a year, and you have lost my trust and my future buisness as well as any peer of mine that I wouldnt wish to feel cheated when looking for mechanical assistance. All of this because somebody couldnt own up to a mistake.
What a worthless place I blew a tire off the rim not a mile from the store a Good Samaritan stopped and asked if I needed help I took my tire off and my spare was real low on air went to Pep Boys to see if I can get some assistance and I had a 4 year old 11 year old and my wife left back at the car on the highway with semis and Highway Traffic singing by the car scary situation they would not help me in anyway they said that I had to wait in line and ask if I had an appointment they would not even just look at the tires and see if they could just add air being said they danger me and my family told us we had to wait minimum 4 hours I used to be a mechanic so I went back to the Parks Department lets see if I could buy a compressor to put air in my car tire nobody came and helped me and I stood there for 20 minutes I hope the whole facility closes and I hope the future is very poor for this establishment I think everybody should be relieved and let go and get some honest hard-working Americans in there that have morals that will help somebody
Ive had an excellent expierence over the years.I take my Jeep Cherokee there for oil changes and automotive work. Brent, Jim and the rest of the staff have helped me immensely and never suggest work that i dont need done. I needed a few things for my Jeep Grand Cherokee and couldnt find it. Brent took the time from the service desk to help me find it. I needed new tires and the computer gave them the wrong size. It took me a month to realize they were the wrong size. They apologize and gave me a full refund after a month. Brent has always helped me and looked after my well being. Pep boys is very fortunate to have an employee that is very conscious and dedicated like Brent. Jim too.I took my Jeep in today to have a new cylinder lock. They ordered it but couldnt do the work. It had to been done by the dealer. It ended up being recalled. They never charged me. Thank you.
HORRIBLE customer service!! Good luck getting a person on the phone. When I did, the first time they put me on hold AGAIN and hung up. Then I was assured they had the brakes to repair my car. Packed up my three young kids and planned to walk to the mall while they did the brake work. Got there for my scheduled appointment, wasnt greeted for 3 minutes or more, and then told they didnt stock the brakes for my car. I asked her to double check and she disappeared. Finally asked her again and she said they didnt have the brakes. They also had no manager on duty. Her coworker finally gave me a business card and I said I was leaving before I freaked out. He had the nerve to say as I was leaving that it doesnt do any good to get upset. Clearly, because they wont make it right if you do! While I was there they had another unhappy customer who was given misinformation.
You cant find a friendlier or more knowledgeable place in town! The service desk was packed but the guy helping me took the time to walk out to my car to hear the sound I was describing and to understand exactly what was going on. After further investigation, it turned out to only be a bad tire. Being a woman, you always hear horror stories of being taken advantage of at auto repair places but these guys treat you like family. You will not be disappointed with the service and respect you get from them!
Another A+ experience! We always try to stay on top of maintenance for our vehicles. One of the nice things about Pep Boys is that they are conscious of the details that maximize your cars performance. They continually inform you of the optional, but important services that can optimize efficiency, in every angle. After hearing the value in having my transmission and radiator flushed, I had trust their recommendation again. They continue to look out for me and try to keep my vehicles in tip top shape.
If you have a serious problem with your vehicle DO NOT GO HERE. After spending close to 1,000$ for repairs they just threw their hands up and said "we dont know what the problem is". Heres a couple hundred back and see you later. They charged me for a part and never told me about it. Then it ended up being the wrong part. I brought it in and they acted like they new nothing about it. These guys are a complete joke, stay far away!!!
I have been using this Pep Boys for 9 years now for our business and personal autos. Great Service Department and great Service Manager. When I have had problems, Pep Boys has been very good in working with me to fix the problem. I can tell you there are not many places that do that anymore. My thumbs up for this Pep Boys in Niles Ohio.
SS SWEET TOOTH
These guys are complete scammers. Get online it says theyre brake jobs run $150-350 (100-300 after mail in) can them to set an appointment they tell you "just bring it in" ask a price they say 350 but could go up...up for what thats the most i should pay for front brakes. Then tells me well thats just an avg. Ok not getting my business
Ive been taking my cars to this Pep Boys location for years. Ive always received excellent service & even better customer service from the entire staff. The manager (Jim) always explains any issues & the options to repair them in a way thats easy to understand. Great place to have your car serviced!