Geek Squad
| Address: | 865 E Kemper Rd, Springdale, OH 45246, USA |
| Phone: | +1 800-433-5778 |
| Site: | stores.bestbuy.com |
| Rating: | 2.4 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
Location
Photos 1
Reviews 8
A
Anonymous User
The No Lemon Policy in the Geek Squad Black Tie Protection is a joke. After having blue screens right out of the box, continued abundant blue screens after an initial hard drive replacement and now a second hard drive replacement, I am sick of jumping through a million hoops with hope for some actual customer service! My CD/DVD drive has also been replaced by the Geek Squad. Is it not obvious to them that my computer is a lemon? There needs to be a system in place in which total dud computers (like mine) can be replaced before four hardware repairs. Ive already had three hardware repairs, two of which involved completely replacing my hard drive, and one software repair to completely wipe off my OS and put it back on with no resolution to the problem. After spending $200 on the protection plan and two years worth of hassles, they still wont replace my computer. Such a waste of money. I will never buy another computer through Best Buy and I refuse to work with the Geek Squad in the future.
KE
Keith Heard
Not the best prices when you compare with online retailers, but theyve really stepped up the quality of employees over the years, very knowledgeable and honest.
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Anonymous User
Geek squad is a rip off everyone knows that. Most if them hardly know anything about computers. If they did. They wouldnt be working there.
GR
Greg Knox
Hours on phone hold with music that insults adult intelligence and makes you want to kick a clown...
SA
Sandy Dudukovich
Surprised by the negative reviews. I found them to be very capable and friendly.
A
Anonymous User
Worst sales associates ever. Spend your money at micro center,or gamestop.
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Anonymous User
This is the best buy store I usually shop at for my electronics.
MA
Matthew Henson
On hold....... Then hung up on.