AAMCO Transmissions & Total Car Care

Address:	18950 SW Shaw St, Aloha, OR 97007, USA
Phone:	+1 503-259-8640
Site:	aamcoaloha.com
Rating:	4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed

Location

Photos 31

Reviews 5

Robert Guild

Summary: Paul and his team at AAMCO Aloha provided the best vehicle repair service I have ever received. Like most people, I have a long and painful history of vehicle repairs performed by a rotating roster of overpriced, underachieving mechanic shops. Across three different cars, I have sought service at no less than 12 shops over the years. My experience has never been above 3 stars and has more commonly been 0 stars and 2 middle fingers. Enter Paul and his team at AAMCO. My wife noticed our 2001 Acura MDX was bucking and stalling when shifting. She took it in to the Beaverton Acura dealership, and they charged us $200 to tell us that our transmission was toast and it would be $8,000 to fix. FYI - thats exactly how much I bought the car for. So I called around, got prices at 5 different transmission shops, and AAMCO quoted me the same range as the others, except Paul spent 10 minutes explaining the details of their transmission repair process, their warranty coverage, and how they can help us with a rental car while ours was in their shop. I scheduled an appointment for a few days out, but later that day my wife was running errands and the transmission gave out entirely. So I called Paul back, asked if we could bring it in today, and he said of course. While a tow truck took the car and my wife to the shop, I had to commute by bus from my office downtown, but Paul kept the shop open 30 mins past close just so he could be there to check me in. The repair was extensive - many of the major components were in good condition but all the smaller pieces needed replacing, so the final cost came in in the upper half of what he quoted me. But since he communicated with me throughout the repair and explained the details of the work being performed, he earned my cautious trust, They finished the job, along with fixing a couple other things I asked for (replacing engine mounts and fixing a broken rear view mirror), on time. Beyond the exceptional customer service, AAMCO offered us a 10-year warranty on their work. To me, that is the icing on the cake - as long as I bring the car in once a year for an annual diagnosis, they will guarantee the repair. That turned this experience from a huge unexpected expense to a reliable investment in the longevity of our vehicle. We had this unfamiliar feeling of satisfaction upon leaving the shop with our fixed MDX; I felt like for once, I actually got my moneys worth. Our car has been running great ever since, and Paul and his team are definitely at the top of our list of recommendations for mechanic shops. Thank you so much guys!!!

Jesus Izquierdo

HORRIBLE Customer Service. DO NOT RECOMMEND. SCAM Artists Dont go there unless you want to be hustled out of your money, or get into a FIGHT for catching their scams. MY EXPERIENCE: I took my brothers car into the Aloha/Beaverton AAMCO branch, and was rudely and disrespectfully treated. The customer service representative (Daniel E. Pilcher) wanted us to pay for some ridiculous additional diagnosing, after we had taken in the vehicle to be fully diagnosed in the first place. When my brother and I went to pickup the car, my brother made it clear to the customer service representative (Daniel E. Pilcher) that he was upset because he suggested that we should incur additional diagnostics fees. Anyways, as we were sitting in our vehicles getting ready to leave, the customer service representative proceeded to follow us to our vehicles (in the parking lot) to further agitated the situation (while leaving other customers waiting and unattended). He then proceeded to call us “retards,” "redneck hillbillies," and threatened to punch my brother. He even made a suggestive punching motion towards my brother (acted like he was going to punch him). He then proceeded to make remarks about our vehicles, intelligence, mother, and started shouting homophobic slurs. He further challenged us to fight him, claiming that he could take both of us in a fight. Fortunately, we had the good sense to just leave, but as we left he proceeded to tell us that our whole family was not welcomed back to that establishment. With customer service like that, who would want to go back, especially with Daniel E. Pilcher (Customer Service Manager) still working there. If thats their head customer service representative, Id hate to see their other customer service representatives. DO NOT GO THERE!!!!!!!!!

William White

These people are absolutely amazing!! I cant even begin to explain how much they have done for me. We had no money no credit and a busted transmission. This car is all my family had to survive and it was falling apart. They worked with me and my wife to help us fix the car immediately despite how destitute our current financial situation was. Long story short they trusted us when they didnt have to and we could have really screwed them good. The car runs absolutely beautifully now and Ive been paying monthly and have even been late a few times due to lifes little earthquakes and they have been behind us making sure we are o.k. Every step of the way. Anyone who would ever give these wonderful people a bad review is clearly working under the premise of a personal vendetta, because they have saved our lives when we needed it the most and when they could have easily gotten taken for a ride (no pun intended lol) Dan you rock soooooo hard and my family can never thank you boys enough!!!

Ryan Thompson

I have taken my car to Aloha AAMCO twice since the first of the year. Before January of this year all I knew about AAMCO was the commercial "double A, MCO". Now I know that the Aloha AAMCO team is friendly, quick, reliable, and trustworthy. I wouldnt go any were else now. I have an old (1999) Cadillac Seville. For the most part it has been fairly hassle free since I got it three years ago. This year was the exception. I had a great experience with the Aloha AAMCO in January when I had to take my car in. They were friendly and quick to let me know what was going on with my car. They even helped me get financing to cover the unexpected expense. Just recently my car broke down on the way to home from work. When roadside assistance asked where I wanted to have my car towed to, I told them to Aloha AAMCO. Even though I didnt know what was wrong with my car, I knew I could trust them to get it fixed quickly and at a reasonable price. Of course I was right, thank you guys!

Michael Stevens

Started off good, and they come across as nice. But ready the reviews, it looks like Jeff is gone and new ownership is in place over the last few years. My quote started off low and would go up each day I called in to check on the repairs. Yes, each day, as in they had it almost two full weeks. Then I go in for the "10 day" re-check and they find some leak, which they will fix under warranty. But, they dont have the part and I need to leave it with them, and maybe they can get it done that day. Sure, Ive heard that before. But the real kicker, they also say there is bad wheel bearing. Interesting, that wasnt there a few weeks ago when I originally dropped it off, but there was an interesting squeak when turning my wheel after I first picked it. Im no car expert, but given they did a brake job, my hypothesis would be the bearing problem was created by them. Take your money, time, and hassles elsewhere.