Royal Moore Subaru

1326 SE Enterprise Cir, Hillsboro, OR 97123, USA

Address:	1326 SE Enterprise Cir, Hillsboro, OR 97123, USA
Phone:	+1 888-840-6818
Site:	royalmooresubaru.net
Rating:	3.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–7PM

Location

Photos 83

Reviews 4

Tyson Bendzak

Upon arriving at Royal Moore to pay for and pick up a vehicle I had previously made a $500 deposit on, my salesman met me as he was finishing a cigarette. He led me to my car and to my dismay, proceeded to casually sit in the passenger’s seat and show me how to connect my phone to the audio system. Distracted, I was stunned and frustrated that the guy who had just finished a cigarette was now sitting in my $24,000+ brand new car. This was my first brand new vehicle and I wanted to do everything I could to keep that “fresh and clean” smell long as possible. All I could think about was how I was going to get the “cigarette smell” out of my car. I politely let him finish his explanation and quickly exited the vehicle. Hoping to test-drive my new car, I was informed that the salesman (the same one who had been smoking) needed to at least just “sit” in the backseat. Irritated at the thought of inviting more cigarette smell into my car, I skipped the driving test. As the sale progressed, the same salesman wanted to return to the car and explain some more of the features. Normally, I would have welcomed the clarifications, but the last thing I wanted was more cigarette smoke lingering in my car. I politely declined his offer, figuring I could do my best to learn it all from the manual. I understand that smoking is an employee’s personal choice, but I feel it is very unprofessional and incredibly insensitive to have a smoking employee assist a non-smoking customer in their brand new car. Why should the paying customer have to endure and be left to clean out the pungent cigarette smell of a smoking employee? Overall, for customer service incidents such as this, I was disappointed in my experience with Royal Moore and will not return in the future or recommend this dealership to friends or co-workers. Customer service is an integral part of building loyalty for any company and I believe employees’ actions, especially salesmen, directly reflect the values of their business—both good and bad. If my car were available at another dealer in the area, I would have taken back my deposit and left. ***The general manager of Royal Moore has since graciously reached out and apologized for my negative experience. Hopefully, positive changes will be made to benefit future potential buyers. ***Also, do your homework on the “Lifetime Powertrain Warranty.” I had a very difficult time finding positive reviews from customers of other dealerships who have dealt with “Fidelity Warranty Services,” who handles the warranty claims. ***On a positive note, would like to give shout-outs to the 2 outstanding employees who were the highlights of my otherwise poor experience at Royal Moore. DAN BEAUPAIN and MANNY NETTLES were not my main salesmen, but thoroughly answered questions and treated me very respectfully during my 5 visits. I cannot say enough good things about them and only wish I could have worked exclusively with them from the beginning. If you choose to visit this dealership, ask for them.

Anonymous User

Shop around, I wont name other dealers but you will definitely get better service and prices elsewhere. I quoted a price range(edmunds TMV true market value price) just to see where they would stand on a vehicle. Finance guy comes out pretty much tells me Im full of it. We walked out and got the "half hour later" phone call stating they want to work with me. I told them I would give them one chance. They lost. Following day looked in the paper and another dealer had the same exact car with the same exact options in it for the TMV value. But I was impressed when another dealer gave me the same options as the one I had been looking at plus had the Ipod, Tom Tom navigation, dimming mirror with compass and garage door opener for thousands below the TMV. Again it pays to shop around. Look around near HWY217. Just a side note, I purchased a Subaru RS from them in 2002, my fault that I didnt bicker the price but it was a learning thing for me and I ended up paying way over what I should have. I took it to their service department a couple of times and had nothing but problems. I told the service manager before dropping the car off and even handed the guy working on my car a letter stating not to work on it but simply test drive it and listen for a noise I had been hearing. 45 minutes later when my car was suppose to have just been driven, I go into the shop and see my clutch out and later they wouldnt return my car to me unless I paid the bill. They kept my car in lock up until I would pay for it. Following day I had a formal letter off to Subaru and paid my bill as I needed something to get to work. Weeks later Subaru of America contacted me and Royal Moore paid back what they charged me. The moral of this whole thing is They are shady, do not listen and are extremely high priced. Trust me again Shop around you will be happy you did.

James Selfaison

When it was time for me to change the timing belt on my Subaru, I went to Royal Moore to get it replaced. Normally, I would have them replace the water pump, pulleys and tensioners, in addition to the timing belt. This time however, I was informed by Royal Moore that they were in good condition and did NOT need to be replaced. As a consumer, I trusted their advice. My daughter drove my Subaru to Idaho. Without any warning, the car lost all engine power, including steering, in the middle of the highway. My daughter called for a tow truck and the car was towed to a mechanic shop in Rexburg, ID. I was told by the mechanic in Idaho that the tensioner bearings seized and now I could end up with bent valves or even holes in the pistons. I did some research and spoke to three separate mechanics and each agreed that when as timing belt is replaced, it’s normal practice to replace the whole thing (belt, water pump, pulleys, and tensioners). I contacted Royal Moore and asked why they suggested that only the belt needed to be replaced instead of the whole thing. After speaking with the manager, he stated that they don’t replace a part if it’s in good condition. Well evidently it was NOT in good condition because not only did it break, but it also may have caused damage to the valves and pistons. Royal Moore refused to take any responsibility for the consequences of not replacing the whole system. I have been going to Royal Moore Service Center for 10+ years now. I take both my Subaru and Nissan vehicles to their service department for maintenance. Unfortunately, I will not be using the Royal Moore service again. I do not agree with companies that take shortcuts and are not willing to take responsibility for their actions.

JB Den

I had been using another dealer for service, but wanted to try a different location due to convenience. Came to Royal Moore with a few issues that needed addressing before my warranty was up. I had told the lady who took my phone call for an appointment that I had a few issues and would need a loaner car. When I arrived, I was told that a loaner should have been requested. I told him I did, and he told me the women who answered my call had been fired since that time, and gave some push back about getting a loaner. I finally got one. Later in the week I was called and told my car should be done Friday morning. Car was not ready until Friday late afternoon. I was already at work until 8pm, and had plans early Saturday morning. Not being able to pick up the vehicle due to their timeline issues, I received a call that I would be charged by the day for the loaner vehicle until it was returned. I rushed back to pick up the vehicle before the sales dept. closed saturday afternoon to not be charged, and I saw they only fixed half of the issues requested. They flat out ignored the most annoying rattle I requested addressed, and they refused to even change the windshield wipers which were shot. (The dealer who sold me the car said I should never have to pay for wipers while under warranty). The service tech gave me some company speak about "bug juice" damaging the wipers. I had never had an issue like this at my previous dealer. They are only busy because they are there. Not customer service oriented in my case, only there to do the minimum needed. I felt brushed off in our interactions, which is hard to quantify in a review. Not a good experience.