Western Pacific Roofing - Salem Roofing

Address:	451 Melow Rd NE, Salem, OR 97317, USA
Phone:	+1 503-588-7663
Site:	westpacroofing.com
Rating:	4.3
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 9AM–5PM Closed

Location

Photos 47

Reviews 4

Kathryn P

If you want to just write a check and not have any communication with a roofing company this is the one – seems like all they care about is the money. I started documenting my communication with them when it became clear that customer service is not their forte. The estimate went well; I believed Scott was genuine in what he told me. One important item had to do with the downspouts from the second story draining onto the first story roof. Scott said this was wearing out the shingle and not good for them and he put into the work order “install flashing under downspout to protect shingle, and a 1” tall by 3 ft long cusber (sp) gutter” The roof was a rental property and I made it clear that I needed to be informed about all the work ahead of time so that I could notify my tenants. As I am mentioning this now, you probably already figured out, this did not happen! Day 1: Estimate/down payment Day 14: No word from anyone, so I called the main office. They knew nothing about the job. Instead of offering to find out, they told me to call Scott – 1st clue that they don’t care much about the customer. I called Scott, he said that there must be a problem with production and he would get back to me in an hour. I did not hear from Scott the rest of the day. Day 17: I called Scott and left a message- he did not return my call. Another clue, they dont care about the customer. Day 18: I told the main office that Scott did not get back to me. They said that John would contact me. Day 19: John called!! We discussed several things including the removal /disposal of satellite dishes and that I must notify the tenants in advance. Day 30: No word from John, so I went to the property. It was clear that I had a new roof. It was also clear that they had put the drop box in front of the wrong garage, they had removed the gutter screens and left them on the lawn, they had removed only 1 satellite dish and left the other one hanging, they had NOT installed the flashing and gutter extension that Scott told me was necessary. And, clearly, I did not get the advance notice that I had requested. I gave them a couple more days to finish. Day 34: Still the same as on Day 30. Called John:his reply “We are done”. I asked about the gutter screens, the flashing, etc. He had no clue what I was talking about. He didn’t know that there were screens and that the flashing etc was not in his work order, but he would look into it. Day 38: Inspected unit. They had put in the screens, but had done a poor job: Some were overlapping. Others had not been snapped in place. The satellite dish was on the ground. There was still no flashing and the gutter extension were on the ground. I gave them a few more days. I did not hear from anyone.. Day 42: Got the invoice for the job, so went to check on it. Everything was as it was on day 38. Day 45: Saw that the gutter extenders had been applied - nothing else new. I called the main office to ask why I was getting an invoice when the job wasn’t done. When they answered the phone there was no greeting just “Can you hold?”. When I told them I didn’t appreciate getting an invoice before the job was done they acted surprised!. They told me that John no longer worked there and that the owner, Alan, would call me. I did NOT hear from Alan. Day 46: Scott called to discuss everything. I reported that the extra flashing that he had recommended they put under the downspout to protect the shingles had not been done. He went into a long explanation about why this was not necessary. Hmmm it sure seemed important when he gave me the estimate and wrote up the bid. Now that it was clear they messed up and would require more work, it’s not so important. I guess I shouldn’t be surprised. Day 47: The office called me to make sure I got the invoice and to see if I had sent the final payment. Yes, indeed, it’s all about the money. My recommendation is to stay away from this company – far, far away.

adrian albrich

First off, I realize people get busy, but that is absolutely no excuse to take a $1100, deposit on March 25th and continue promising they will call me with a scheduled date to perform the work. It is now April 17th and I still havent seen a roofer. After numerous pleasant, but unhappy phone calls, they just agreed to send a guy out tomorrow morning (Saturday April 18th). If he shows up, and performs the work well, I will upgrade my review...until then this has been a classic case of terrible customer service. UPDATE: The employee showed up as promised and was not only very nice and friendly, he really did a very nice job! The production manager called me in the afternoon that the job was completed to be certain that it met my expectations and apologized again for the scheduling problems. In addition, the OWNER called me and was very polite and professional and sincerely sorry for the issues they had getting my bid, contract and the job completed and assured me that this is not the norm and not how they do business. They really did do an exceptional job on my roof. In short: The gentleman that completed the work (I feel bad that I cant remember his name or I would absolutely mention it) and the owner calling me and owning the mistake, are the two reasons I would use them again. In this day and age, Accountability is rare and something as simple as a call to the home owner to apologize and not try to justify, defend or excuse what happened is enough for me to use them in the future when I replace the entire roof. Respectfully, Adrian Albrich

Hiroshi Nishida

First, the re-roofing schedule was changed two times; one with notification and one without notification. Since I had to keep my dog outside as she barks, the change was very uncomfortable for me. Moreover, they worked through weekend, and not only I but also my neighbors were disturbed by their noise in early mornings. Second, they forgot to replace gutters. After exchanging some e-mails, the gutters were replaced while we were out of town in weekend without notifying us again. I think this might have caused a security issue. Third, I found so many staples and nails in front of my garage and in my yards after the works. Fortunately, none of them punctured my cars and bikes, but I got tired of picking them up. Fourth, in spite of my some e-mails to them, they forgot to bill the gutter work. After all, they noticed it later and sent another bill. They should have been more careful. Also, their invoice says "Rate us five stars, and we will give you a free Starbacks gift card". I dont think this is commercially fair. They should do what they have to do first to keep their reputation.

James Porter

We chose Western Pacific Roofing out of several contractors we had bid on a re roofing job. They had by far the most comprehensive presentation and took a lot of time to go over everything and cover all of the details which many other roofing companies skirt over and then surprise you later. During the job they kept In constant contact with us and explained each step. They were very honest and did a quality job always quick to answer questions and go the extra yard to satisfy the customer. Even with going above and beyond they stayed very comparative with their prices. And they are very nice and helpful to deal with. We recommend them highly.