CubeSmart Self Storage

401 Alan Wood Rd, Conshohocken, PA 19428, USA

Address:	401 Alan Wood Rd, Conshohocken, PA 19428, USA
Phone:	+1 610-941-4446
Site:	cubesmart.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 91

Reviews 18

Sean Berton

Extremely Underwhelmed is the nicest way I could describe my experience with CubeSmart. I live here in Conshohocken, about a mile away from the facility. Had some construction done on the house so needed to move furniture out for a few months. Their prices were higher than the competition, but they were closer, offered a month free (pretty standard promotion) AND I was told my the manager that I could use their "Complimentary Truck". I thought this was great since I didnt have to go rent a U-Haul. Well, I move my stuff in using their truck. However, when it was time to empty out my unit, I call to schedule use of the truck. I am told by the Manager Tameka, 4 different stories as to why I cant use it. First, "Its in the shop, dont know when it will be out". Second, "Its booked up all the way through the month past your move out date" (Odd seeing as how I had asked to be called right away when it was out of the shop). Third, "I cant let you use the truck if one of the other parties who reserved it brings it back early bc then youll be mad at me if you cant use it". Then finally, Im told, "Its only complimentary if you are moving in." So I do what any reasonable person would do after this bait and switch... I call the manager, Dave Alesic. I left him a voicemail asking him to call me back because Time was of the essence in my situation... To date, (I have already moved out), I have not heard back. Bang up job CubeSmart!! Btw, they are located right next to a metal recycling plant so I strongly suggest you rent an indoor unit...which of course will cost you a great deal more.

Joseph Tricarico

One of the decreasing number of businesses that understands the lifetime value of a customer. They can arrange for most delivery companies to deliver straight to your unit. From my experience, the staff is attentive to each customers needs and is flexible in working with each client. There is an area in the main office with power outlets where you can sit and drink free coffee and tea while working on the computer. Larger units have lighting installed so you can see what youre doing. For me, its a great setup for a little over $200 per month, including taxes and property insurance. For a small fee, theyll even install shelving and even electrical outlets in your unit. Treat them right and theyll do the same for you.

Dan Watkins

Standard corporate upsell experience. If youre renting a cube do your research online and screen shot or print out the price thats listed on the web, otherwise theyll give you another rate. Read all the paperwork as the information the manager gave me was different than what the paperwork said. For example I was told a minimum of $12 per month for insurance was required, but after reading the first line of the brochure thay says "you are not required to have this insurance" I realized I was lied to. I was also told that you didnt need to give advanced notice when moving out, paperwork says 30 days notice. This would be a 5 star experience if they just let you open the unit online without talking to their employees.

Justin Williamson

My mother is the Human Resources Business Partner over at their corporate office. Therefore I had a great amount of savings when renting a unit. The staff are friendly and curtious and meet the essential needs of every customer. They explain everything from hours of ops, locks, insurance, access to unit, to make sure your satisfaction is above and beyondm. Thanks C.S. !! And thanks (mom).

Heather DBiagio

Customer service makes a difference in every industry, and self-storage is no exception. From signing our lease to subsequent truck rentals, Serena has been great. She responds to all reqests and has been very accomodating. The facility itself is very well maintained and in a convenient location. I would recommend this business to those looking for storage options in this area.

Lynn Leis

This weekend, I moved my things out of the space I had rented for three years. The staff at this location was professional and helpful. Sirena Andrews, the manager on the date of my move, could not be more accommodating- even providing bottles of iced water for me and my crew. Thanks so much for a great experience.

Jonathan Mantovani

Amazing service, but prices seemed a tad steep. If you want to feel known/welcomed in at your storage location, pick this one. If youre looking for a cheap unit, look around. All in all, Im happy Im paying a couple extra bucks for the piece of mind and friendly service.

Denise McDugall

Great experience! The facility is spotlessly clean. Serina was professional and knowledgeable. She gave us helpful tips on utilizing all the space in the unit. Over all, an easy and pleasant chore in the midst of a confusing move.

Mercedes Meade

Serina was absolutely amazing!! Her customer service skill are exceptional she really goes above and beyond for her customers and she is very accommodating and extremely helpful

acoupleofdroids droids

Amazing Place to store youre stuff, Office is spotless, free coffee and wifi and amazing friendly and caring staff. I will never store anywhere else Thanks Staff Robert

CHARISE IACOVELLA

Rian and Serena were a pleasure to work with-- They were so accommodating and they made move in day a lot more tolerable!! Thank you both again! A great experience CI

Suzanne Smart

The staff here is really top notch! Ryan, the manager is always on top of things and hes got a great staff in William and Jaamal! You guys ROCK!!

Geoffrey Stengel Jr

One of the office managers, Serina Andrews, was exceptional. Quick, funny and professional all in one. CubeSmart is lucky to have her. Opusone97.

Marie C

Great clean, well-kept, secure self-storage facility located near Conshohocken IKEA, close to the turnpike and 476. Polite, helpful staff.

Kim Standish

What a pleasant staff and easy check in experience! Clean, well lighted facility with easy access! Glad we chose Cube Smart!

Harry Cook

Rian (Manager) couldnt be more helpful and efficient. Great experience.

JIm Bracken

Great customer support. Location very clean.