Time Warner Cable

Address:	3627 Zimmerman Rd, Erie, PA 16510, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 7

Reviews 6

Rick Doray

The store hours are posted as 9 AM to 6 PM. I showed up at the door at 5:56 PM coming straight from work. I just needed another modem. An order for a new cable modem was already in and all I needed to do was to pick it up. Sure, I know it was a few minutes to quitting time for them. But I was told there was a modem for me ready for pickup. I discovered the door was already locked. The service reps inside just ignored me at the door and walked away to the back when I tried to talk to them. I went back to the car and they came back to their stations. I walked back to the door and tried to ask if I could go to another Time Warner store to pickup the modem. They ignored me. Furthermore, when I got back in my car it still wasnt even 6 PM yet. As a customer, I pay over $200/month for internet/phone/tv. The internet and phone have been down intermittently for the better part of 2 months. Half of the time On-Demand doesnt work, the digital stream has a lot of buffering and tearing, the DVR either stops recording in the middle of a program or locks the box so it freezes (requiring a reset), and many channels wont come in at all. No matter how they say they adjusted the signal it keeps giving us problems. As far as the phone and internet, same all-in-one router, numerous tech calls finally resulted in them ordering a new cable modem for me. I went to the store on Sunday and found it was closed. My fault. On Monday, I rushed to get there today by six. I made it by six - they didnt care. That was their fault. Whats not so funny is that Ive been paying Time Warner more than two and a half grand annually for years now. I must really be a sucker if I let them give me this level of customer service and I keep paying them. Tech issues aside - customer service gave me the full salute today. Unbelievable.

Anonymous User

As bad a cable company as Ive ever had to deal with. There is a lot of things wrong with Time Warner. First and foremost is their high speed internet infrastructure. To put it simply, there isnt enough bandwidth to go around. If all your neighbors are signed up with Time Warner High Speed Internet and its a rainy Saturday like today, your internet speeds are likely to be very very slow. Almost dial up 56k modem speeds slow. So basically its high speed internet but only when your neighbors are asleep or at work/school so unless youre a night owl or unemployed youre screwed. This is all basically cable internet bandwidth is shared with other people in vicinity. And then theres their cable TV service. Im paying for an extended package and its costly. What sucks is I dont get HD channels except the ones being broadcast over the air waves. If I want that they want me to pay another $15 (it was $10 and now back to $15) per month. But after reading and hearing all about their glitchy and choppy HD picture and audio quality I guess it would just be another waste of cash. I did give them two stars because there is hardly ever a time when my TV or internet isnt working. Now if they can just get it to work better......

Tim Czarnecki

The absolute worst customer service experience you will ever have. Time Warner has not only farmed out installs to 3rd party vendors, but customer service itself. When I called to downgrade my crappy service I was given the run around. After a few minutes of answering computer questions, the first CSR I spoke with said, "Oh, Im sales, I need to transfer you to another number". I answered the computer "downgrade" and I my call was sent to sales? The next person I spoke with sounded like he was in a boiler room call center. He was having a hard time hearing, and he asked me my name (which took him five times to understand), street address, city, state, and zip. I asked if I could provide him my account number since I had my bill in front of me. No, he said, he had to enter all of my information to bring my account up. Then he asked me for my account number. This was all BS. This person wasnt truly a Time Warner CSR. He was trying to upsell me on a new promotion. I hung up the phone, mission unaccomplished. I will try again, maybe a different number. At some point they will cancel my basic cable and I will be happy. Time Warner is probably the worst company Ive ever dealt with. Its amazing how bad theyve become.

Anonymous User

We have Time-Warner for all our service -- cable, computers, telephone -- and could not get channels 3,4, 5 and 6 on our living room TV that has HD and the bedroom TV with a non-HD cable box. On our third TV in the family room with no cable box they came in fine. I talked to two different tech support people who had no record of any trouble in the area and both had me restarting the boxes which did nothing but waste our time. On the second call while waiting for the boxes to reboot I chatted with the tech support woman and found she was in the Dominican Republic. She scheduled a cable guy (hopefully not Larry) for yesterday but before he came someone called -- probably from a local area -- to say there was trouble in the area and they thought it was fixed, and when I checked it was. So much for outsourcing support. At least the second person spoke English well, but the first guy had to repeat much of what he said to me. Our bill has increased by about 25 - 30% since we signed up for total service a couple of years ago so if Time-Warner is saving anything by outsourcing it is not going to the customers -- maybe for all that advertising I see on TV.

Anonymous User

We have time warner for all 3 of our services, when we moved into our apartment it was originally in my mother in laws name because she was living with us at the time. When she moved they went to switch the name on the account and managed to screw everything up. They started a WHOLE new account instead of just switching the name. Now they are trying to charge us partial month charges even though we just paid our bill for the month of May, and raised our monthly price 20 dollars!! When I called about the bill the customer service rep told me there was nothing they could do and wed have to go to the office which is a crock of bull! Since the switch to my husbands name nothing has been working right, our internet, and our phone modems both go down all the time, and our cable signal has been awful! Theyre always trying to play games with you and charge you for the dumbest stuff. If and when my phone modem decides to kick back on today I will be calling them, and if they dont fix my bill and take money off from it for all the problems that have happened I will be taking my business elsewhere!!

Allison Keenan

Trying to work with Time Warner Cable is an over-complicated and convoluted process. Promises are not kept. Installations are inept. They dont clean up after themselves. After two years of watching my monthly bills get higher and higher, Ive had enough. Cancelled today. Of course, now they want to offer me all kinds of incentives to stay, but Im done. Even discontinuing service was a nightmare. THREE different customer service people needed to be involved, and it took over half an hour of my time. Now Im told that I need to bring my equipment into them (or Ill be charged another fee)...Monday through Friday, 8:30 am to 5 pm...couldnt be any more convenient for a working person, right? Somehow, I anticipate that even dropping it all off at the end of the month will somehow be its own story. Stay tuned...