Colonial Subaru

200 W St Rd, Feasterville-Trevose, PA 19053, USA

Address:	200 W St Rd, Feasterville-Trevose, PA 19053, USA
Phone:	+1 215-355-8800
Site:	subarucolonial.com
Rating:	4.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–6PM Closed

Location

Photos 100

Reviews 3

Dawn Lavene

I had an amazing experience purchasing my first new car at the age of 31. As a female I was dreading buying a new car, as Im sure many of you women out there do, I brought along my male partner to be my body guard against bullies. I could have left him at home ;). Everyone at Colonial Subaru was wonderful, they all addressed me directly, they didnt try to talk to my male partner instead, they did not pressure me, answered all of my questions, and if they didnt know the answer they found out. I walked into Colonial on a busy Saturday, everyone was helping another customer so the owner Eric grabbed a fresh first day employee Juan Ramirez to assist him and me with test drives and sales. Juan rose I had an amazing experience purchasing my first new car at the age of 31. As a female I was dreading buying a new car, as Im sure many of you women out there do, I brought along my male partner to be my body guard against bullies. I could have left him at home ;). Everyone at Colonial Subaru was wonderful, they all addressed me directly, they didnt try to talk to my male partner instead, they did not pressure me, answered all of my questions, and if they didnt know the answer they found out. I walked into Colonial on a busy Saturday, everyone was helping another customer so the owner Eric grabbed a fresh first day employee Juan Ramirez to assist him and me with test drives and sales. Juan rose to the occasion beautifully!!! Im sure we can all remember what its like to have a first day at a new job. I watched Eric treat his brand new salesman with respect and kindness, showing such patience on a busy day, teaching him the ropes. It is the mark of a great team when the leader teaches and treats his employees with kindness and respect. Juan did a wonderful job answering my questions, joking with us, and overall making me feel very comfortable. When he didnt know the answer to a question he found out. He even recruited their tech specialist Michael Britland to answer my silly detailed questions. Michael is a wealth of knowledge! I loved his excitement about Subarus and their features. He truly loves his job and is excited to teach and help customers understand the intricacies of new car technology. After a couple days of contemplation I was ready to buy my first car! Juan was wonderful, and showed up bright eyed and excited to sell his first car!! I think he was as excited as I was!! His coworkers helped him through the whole process in such a kind way and he seemed very well supported through his experience. As if the process couldnt get any smoother Erica Kopp was a rockstar and helped ease all of my financial anxieties. She explained every form I signed in detail, showed me all the numbers for different year loans, how everything would add up depending on which features I went with, explained all the add-ons, didnt try to push anything at all. She gave me and my partner all the time we needed to talk out each option and decide what was right for us. When I was still nervous about the price she found some extra coupons online to get me to a less stressful final number. Through all of my hyperventilating and freak outs she kept a smile on her face and a laugh in her voice. She was such a joy to work with!!! Thank you to everyone at Colonial Subaru for making the experience of buying my new Subaru Crosstrek an amazing experience!!

Ed Piotrowski

If I could give this establishment negative stars I would. From a business standpoint , I have called 3 times into the parts department to order parts for a customers car, and have been told each time that the parts department, Mike in particular, would make me a list of the parts and prices for what I needed. Its been a month and still no call back from them and the car ended up being taken somewhere else for the repair. From a personal standpoint, I myself own a Subaru and have taken it to the Colonial Subaru in Feasterville to have a mechanic diagnose a problem I was having. After spending the first hour and a half in the empty lobby I called my boss and told him I would not be coming into work because it was taking longer than expected. After 6 hours total a service member finally made his way out to my car, started it up and drove down the street to the closest red light, then came back. I was told there was nothing wrong at all and that the noise I was hearing wasnt an issue. After explaining that the metal grinding noise was a very big concern of mine and that it gets louder at slower speeds the service member said " if it only happens when youre coasting or driving slow, then you shouldnt worry because you dont drive slow all the time, so its not an issue " . The second time I took it to the same location , same result . The third time I went ( about a week ago 06/10/17 ) I had them look at the noise again and I was told that nothing was wrong then I asked to trade the car in. The service member told me that they needed to do an evaluation of the car for an appraisal. Went back into the service area and they told me that the car was worth 11,000$ trade in . The sales person then told me that I would be looking at a car payment of roughly 800-1000$ a month if I traded in due to my upside-down payments . Using a scare tactic to try to have me decline the offer of trading . When I persisted with the idea of a trade the salesman went back into the service area again and then a team of people pulled my car out front and told me that they needed to replace the motor because of a " loud grinding and knocking sound " and that it would deduct 6800$ from my appraisal. This has been the most unnecessary waste of time and energy that Ive ever endured through a car dealership and I would not recommend that ANYONE take their business here. This is the only negative review I have ever written and I am truly appalled by the customer service that I DID NOT receive .

ehmc130

If I could give them a negative score, I would. This dealership is so bad I hardly know where to begin. During the time I was shopping for my car I stopped into Colonial a couple of times only because it was close. One of the first times I stopped in it went relatively well. I went on a test drive with a nice enough salesman and that was that. When I was leaving I saw a member of the service department literally beating the crap out of a customers car. I knew it was a customers car as it had a numbered piece of paper attached to the rear view mirror that corresponds to the service order number. This was the first strike. The second time I went in, again because it was convenient and close to my house. I made it a bit further in the process talking to a sales person regarding pricing. In short he told me the price was the price and there was nothing he could do. The manager then came in and took rude to an entirely new level. Not only did he tell me that the price was the price, he went on to explain that he had three million dollars worth of cars on his lot and that we are in the business of selling cars. Im in my mid twenties, he was in his mid fifties and as condescending and rude as they come. They lost my business right there, they had already lost the opportunity to do any service on my car when I saw that moronic service tech beating on a car that wasnt even his, without the customers consent Im sure. I purchased my car at Glanzmann Subaru and I highly recommend them.