U-Haul Moving & Storage of Malvern

Reviews 9

BA

Baby Thomas

I went to the U-Haul at 564 Lancaster Pike, Malvern, PA on 9/28/2012 to rent a truck. I was told that the rental charge was $19.95 per day and $1.49 per mile driven plus applicable taxes. I went to rent the Truck at 9:25 AM on 9/28/2012. I told the cashier that I would return the truck on 9/29/2012 after 12 noon. She billed me for $19.95 and then told me I could get charged $19.95 for the next day plus total mileage. The manager gave came over and talked to the girl at the counter and I was then told that I would be charged a $50 penalty because I was bringing the truck back after 8:00 AM in the morning. I had to take the truck because it was an emergency so I left with the truck. I went to the U-Haul website and chatted with a representative on 9/28 who told me that there was no $50 penalty that I can be charged with. They told to dispute that penalty and that I would not be charged. When I brought the truck back on 9/29, it was processed as returned at 12:31 in the afternoon. I had driven the truck for 21 miles and rented it for 1 day and 4 hours. The truck was in the same shape as I got it. There was not dirty, it was the same condition and I had filled the gas up with more than I had got it. This is what my maximum bill should be: [$ 19.95 for 2 days = $ 39.90] + [Environmental fee = $2] + [Rental tax = $ 5.86] + [Motor vehicle tax = $ 4] + [Mileage for 21 miles @ $1.49 per mile = $ 31.29] = Total bill = >> $83.05 One of the U-Haul employees inspected the truck and I proceeded to the cashier. She billed me for 2 days and give me a $50 "penalty". When I asked her why the bill was $136.05 she told me that the manager told her to bill me a $50 penalty I was already billed for 2 days so I should not be getting a $50 penalty. They had 2-3 trucks in the parking lot of the same size and type. I asked the cashier for a receipt to see why I was being charged the $50 penalty and she immediately told me that the computer was down and she could not give me a receipt. I was then told that I would get a receipt at my email address and I got her to write down on my initial bill that I was being billed for $136.05 When I got the email later that evening I saw that the "$50" penalty was "cleaning fee" on a truck that was returning in the same clean condition that I rented it in. If there was any so called "cleaning" I would have seen that on my receipt and I would have disputed that claim. The manager knows that he cannot charge me a $50 penalty so he justified it as a cleaning charge. The word penalty isnt even mentioned in the bill. If I saw the cleaning fee on the receipt then I would shown them that the truck was clean and that it was not applicable. I want my $50 back. This is unfair and I have been cheated by U-Haul. DO NOT RENT FROM THIS COMPANY. USE PENSKE, RYDER or BUDGET. YOU WONT GET SCAMMED OR CHEATED.

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Russ S

This place is an absolute disaster! There are a half dozen other storage places within ten minutes that have better prices and hours. A few years ago I had my car totaled when they rented a truck to a guy without a license and he crashed into me. A couple months ago I went to return a rental truck and I had to wait 45 minutes because the clerk was cleaning another vehicle and told me he didnt want to have to come back to that later. Today while helping a friend get a storage unit the clerk didnt know any of the pricing or how to use the computer system and was trying to talk with papers in his mouth?! Later, he was in the parking lot doing races on his segway - this place is completely dysfunctional!!! Never go here for anything!!!

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PA

Paul S

All I wanted was a propane refill for my Motor Home. They usually have trailers and rentals parked in front of their refill station, so they request you call a half hour in advance. Every time I called, they did not answer and the call goes to a central customer service rep., who said she would contact them, and have someone call me. No call back. I called later and the same thing, plus she assured me she would follow up with them, and again no call. I wasnt about to just drive there and waste gas, in hopes that they will have the proper adapter, and be able to accommodate me. I finally drove a few more miles to Amerigas to get my propane. Dont waste your time with these guys.

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RWF68

Poor customer service! The guy in there had no idea what I was talking about when I told him we had reserved a SuperMover. U-haul trademarked the term in reference to their 26 moving truck. Its on their website, and is also written on the truck! Still had no idea what I was talking about. He also couldnt pause his in depth conversation with the other associates regarding truck engines for five minutes while he completed our transaction. So much so that, he didnt even hear the questions I was asking him about after-hours returns. Had to ask twice. Ive been in Sales, who trains these guys?!?

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Rocco Tatasciore

This place is the worst!. I rented a U Box and am having it shipped from PA to Florida. After a week, I am getting late notices even though I paid for a month storage in advance. I am getting an invoice for $1685 even though I was quoted $1249. My numerous telephone calls to Kip Morgan, the manager, have gone unreturned and my emails to U Haul corporate offices have not been returned. I am going in today in person to straighten this mess out and hopefully will get some results. Seriously do not waste your time or money on incompetent staff that do not return calls.

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Anonymous User

This Uhaul center was assigned to me an a recent trip I made to PA. After looking it up on Google Maps and reading the 2 reviews I was quite concerned as this was a one-way rental back to Iowa. I dont know what happened with the other 2 reviewers but I found the customer service here to be great. I dealt with the owner and found him to be courteous and very helpful. He answered all my questions and explained everything I needed to know. I would recommend them to anyone needing to rent moving equipment.

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Sean Weaver

Had a great experience at this uhaul location. The staff was very informed on all company policies and pricing allowing for an easy transaction (a much needed break during a stressful moving period). I will definitely be returning to this location for any truck rental needs, and look forward to ongoing pleseant interactions with them.

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RI

Rimon Bitar

Very Bad location....manager and employees not professional....screwed wiring in my car, and refused to provide alternative rental....very slow service, no solution for a problem they made, had to loss lots of money because if them....GO TO A DIFFERENT UHALL LOCATION....BECARFUL AGAIN....NEVER GONTO THIS FRAZER LOCATION.

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Anonymous User

Good customer service. I stopped by to get a hitch drawbar and wiring adapter for an upcoming trailer rental. They were very helpful in finding the perfect match for my car. The manager even went out of this way to explain the workings of the hitch so that my pick-up and trip will be less confusing.

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