U-Haul Moving & Storage of Reading

Address:	1647 N 5th St, Reading, PA 19601, USA
Phone:	+1 610-375-6168
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 27

DeeJay Moreno

Renters beware!!! Please have the manager look into the illegal schemes that some of the workers are forcing onto their clients. I have been renting u-hauls for over 20 yrs, great company. However it drives me up the wall when you have some locations trying to add frivolous charges onto your bill. The lady who wrote me my receipt was a lovable and honest young lady who was putting her clients before herself, if it wasnt for her I would have had to take my dispute up with my credit card company. It was very cold and she would run outside without a jacket to take care of her clients. She was great. There was an older lady there who was dead set on charging me 1 day for 6 hours use. Stating that if I went over the 6 hrs she would charge me an additional day and wait it doesnt stop there. She would also charge me 50$ for not being able to bring it back. She said that she pays the client that is waiting for the uhaul 50$ for not being able to meet their reserveration. Well first of all dont reserve what you dont have. 2nd of all... STOP IT. You messed with the wrong person this time. I will be putting this information on the internet so all clients will be in the know. Its 29.99 for a 17 foot uhaul...and thats for 24 hr use. The lady who tried to jerk me was mad at the other lady for not overcharging me.... the nerve. Uhaul please investigate this location. You will lose customers with the poor and unethical business practice. BTW ...never pay cash. Because they will screw you. I charge everything. You gonna have to fight me on all fronts before you try to screw me over. Renters beware!!!

christopher perez

Recently went to location after having a pod for one month, and they rented me the truck and asked me to come back for the pod, left home, packed the truck with some storage items not put into the pod, and when I returned, they would not allow me to rent a hitch to take my u-box home and unpack(which is the point on convenience on these items), and asked me to unpack it at the location. They had to give me a bigger truck, I had to unpack the original truck, unpack my u-box and take it all home. The cherry on top happened the next day. When i originally purchased the u-box, I paid my first month rental fee. They called me the day after pick up and informed me that I was never charged. In all due faith I advised them to charge my card. Indeed Finding that I had already been charged the month before. I contacted these people at least 4 times, each time they informed me someone was to call me back, no call back. The last time I spoke to someone, I finally got somewhere, and the customer service person literally hung up on me 2 times. THIS ISSUE NEEDS TO BE RECTIFIED IMMEDIATELY, IN SOME SORT OF WAY, SO THAT I NEVER HAVE TO DEAL WITH UHAUL AS A WHOLE AGAIN.

Willian Peguero

Excelente servicio, los camiones en perfectas condiciones, excelentes precios y lo mejor de todo que me atendieron en mi idioma español

ashes-mercy -shadows

When i went into make a reservation they did not tell me that their is a 100 dollar deposit if i pay cash. Then when i went to set up drop off locstion they sent me to one further from my house they do not listen their communication is terrible would not refer them to anyone

Tracy Gresh

DO NOT PUT YOUR STUFF HERE!! My items were infested with bugs and cock roaches. U lost about a quarter of my belongings because of bugs, rodent feces and cockroaches. No help from the company to reimburse me either

Chris Lokey

In the last 3 years I have rented trailers to move people, and their motorcycle trailers. Always had good experiences with them. Equipment is maintained and the staff have always been professional.

Lennie Amores

Average Uhaul place with kind staff. I wonder if employees work really long shifts because the same person was there when we picked up early and there when we dropped off before closing.

William

They got what you need to move haul pack up tape up cover up good staff members explain everything make sure you have what you need

Mortia Walker

Loved it they waited for me even tho I was 11 hours late.. And called to see if I still wanted the truck will recommend to friends

Farzan Tarak

The store is usually busy and the staff are nice, but there was one person on the counter and it took time to pick up my truck.

Kenny Do

The services is scams make sure check the rate and extra day charge ....?

Argelis Garcia

Excelente compañia!

Richard Burns

They have good boxes to help getting ready to move. Many sizes