U-Haul Moving & Storage of East Providence

740 N Broadway, East Providence, RI 02914, USA

Address:	740 N Broadway, East Providence, RI 02914, USA
Phone:	+1 401-434-8470
Site:	uhaul.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 16

Rick Nelson

For the last twenty years or so, when we got a new vehicle, Ive had a 2" trailer hitch installed at this U-Haul in E. Providence. It used to work well but in Sept 2015, the hitch they installed did not receive my trailer or my bike rack as their hole size was reduced so it could use those flimsier half inch pins. I brought it back to show them the issues and they suggested work-arounds I would need to do elsewhere. They refused to fix the problem. To their credit, they offered to remove the whole thing and refund my money . Neither suggestion would get me a working hitch for the agreed upon amount however. The electrical connection they created was pretty Mickey Mouse, too, in that it was not mounted - just a stray wire back in the trunk under the tire. They charged $15 above their estimate for the standard hitch & wiring warranty. Lastly, they didnt think Id notice that they used 4 (frame to hitch) bolts instead of the required six. I didnt think much of their customer service or technical competence. The manager was oafish. On the plus side, parking was good.

David Pereira

Although the gentleman behind the counter was polite, the service was terrible. I waited for over 15 minutes to ask a question with only one customer ahead of me. Its not the time I wasted there, its the lack of common courtesy. There was what seemed to be a newly hired employee who made eye contact several times without acknowledging me or at least say, someone will be right with you. I would have taken a simple Hi. Another woman who had a badge around her neck (who worked there) dressed in business casual clothing entered about half way through my wait and proceeded to sit in a chair while the new employee answered phone calls. Then when I finally was helped, the price for the hitch install was about $50 more than their website stated and when I asked what the discrepancy was, I got a I dont know and a shoulder shrug. I went to Pep Boys and got the same 2in class III/IV installed for $209. Thanks for not helping me Uhaul, I saved almost $100!!

Zak Marshall

Honestly I have had good experiences with uhaul before this last move. After they made me buy their cheap ass lock, the key snapped off in it after I had taken it off. Ever single person I have talked to has been rude, from staff onsite, to customer service, to the supervisors . All I wanted was for them to comp me a lock, since their brand of locks couldnt even function. Ive only opened it 5 times since I moved here.

Channa Banana

Without a doubt I will be using this location again !! The service was absolutely amazing. Clean and organized, the associates were very warm and professional they made my move into the storage very simple and easy then the truck drop off even better Thank you uhaul !!

Nicole Rosa

Terrible experience, never going back to this location. The manager Arthur was yelling and swearing at a customer outside, and trying to start a fight. Arthur had a terrible attitude, very rude and embarrassing. He should be fired for the way he conducts business.

Richard Guerra

Rented a trailer and it was the worst thing I ever rented. I could not go above 15 miles per hour without dangerous instability. In fact I took my new car in to have it inspected afterwards. Awful experience

Mark Brown

I called and they gave me an attitute when I asked their rates. They clearly dont want to be bothered. Poor customer service

Jack DeGiovanni

Fast and professional service. Rent online and the staff will have your vehicle and supplies ready for you.

Jim Torres

Friendly service and did a nice job putting my hitch on.

Rosania Reyes

Very professional! Good service

laveatter rankin

Very nice staff, Manager Arthur is great !

stephanie Cunha

Its your HQ for packing and moving!