CPR Cell Phone Repair Charleston - West Ashley

Reviews 3

CA

Casey Hoffpauir

"Leave a 5 Star Review on Google and receive a free screen protector ($30 value)." -CPR Lobby Sign. Absolutely awful. I have an iPhone 6s and took it to them to repair the cracked screen. I dropped my phone off on July 1st being told that itd be an easy fix, only 30-45 minutes. An hour later never received a call when we were told theyd call. When we went back the manager, Chris (I believe) said when he replaced my screen my phone would not turn back on. He said they would fix it free of charge and call me when it was ready. A little about why this is so awful... Im less than a month from my wedding, that I am planning from South Carolina. Its in Texas so my phone is a vital key to helpin me plan my wedding. Seeing as it was supposed to be an easy quick fix I didnt save any numbers/information or any other vital things for my wedding planning process. And now, the rest of the story: Of course I never received a call so I called them on July 7th, almost a week since I dropped it off to have a 30-45 minute repair. Had trouble getting through to the lady who I was and how to spell my name. When they finally realized who I was they said my phone had been shipped off.... I was never told anything about it being shipped. The manager, who then called the repair guy while I was on the phone, then said that the other location was about to ship it back and itd be about another day or two. That was on the 7th. July 10th I called back after receiving no call, they said that it was still in the process of being fixed and would take another day or two to finish PLUS another day or two for shipping. Again, the employee I was talking to called to verify with the phone guy while I was on the phone. Come a few days later, still no call. This is about the 10th. Called to get an update. This employee had no new update on my phone and said hed have someone call me back. So I gave it a few days. Now, July 14th. 2 weeks after I dropped it off. I call and went back and forth with another employee who finally told me the truth. Their shopping company had misplaced/sent my phone to an unknown place and they were having trouble finding it.... then the big surprise. He told me it hasnt even been repaired yet.... so what were the other two employees doing telling me they talked to the repair guy and saying my phone was almost done? Seriously! At this point its a few days before my inlaws fly in from Spain and Afghanistan as well as our flight to Texas so Im getting really worried. Finally on July 18th I receive a call that its ready. When we arrived I asked them what the problem was. The girl proceeded to try and explain the repair issue, I them cut her off by saying the repair issue isnt a big deal, I want to know why I was lied to multiple times. She then got very snippy and replied with "maam I can assure you, you werent lied too." I did not appreciate her tone at all. I then asked her what day the repair man received my phone. She said it was about 3 days prior he got it. Really? I then explained to her that a week before he got it I was told on two separate occasions by two separate employees that he had it in hand and was currently working on it. She then became at a loss of words so I asked for the manager. He had no words either other than apologizing. Though I did appreciate he gave us a refund to the base repair charge. So all in all I originally paid $140 to fix a simple cracked screen. So, you can guarantee I will never be back here. They have very poor communication as well as service.

TO

Tommy Brodbeck

Overall Not the greatest experience. FIRST THING I WOULD RECOMMEND TO ANYONE!! who purchases a replacement screen thru CPR PURCHASE INSURANCE !!!!!!!! for there CHEAP china products i owed my Iphone 6s+ nearly 3Yrs & that its 3yrs of abuse & being dropped, finally the screen actually shattered.I purchase a replacement from West Ashley CPR and the phone was replaced VERYY quickly & efficiently. I WAS EXTREMELY PLEASED.& i was TOLD i had a Limited warranty...but then.i had the phone MAYBE 3-4days with the NEW REPLACEMENT SCREEN & my job requires me to drive vehicles all day long. I noticed my screen had a HUGE crack from bottom to the top. but the difference was cracked UNDERNEATH. Never dropped the phone sense the replacement & has been nurtured the entire short-span. I called CPR & to discuss what has happen, an i was told that it was MY FAULT & i was responsible for replacing the screen. I WAS furious & DISRESPECTED, I had to speak to a district manger to get my issue resolved, apon reading reviews this seems to be a very habitual problem with CPRs, with there poor quality replacements. Apon having my issue resolved i return to West Ashley, to get into a big debate with a Tech, who repeatedly told me it was my fault, the phone was cracked INSIDE my pocket, tho 3yrs of owning my phone I NEVER EVERRR had an issue with my phone inside my pocket EVER. Then i was told my phone was bent (which it wasnt) never the less, i get my phone repaired for the 2nd time. To ONLY FIND OUT 3 DAYS LATER!, i use my SELFIE CAMERA to find the lens was distorted, possibly from a (protection screen) wasnt removed while doing the replacement. So at this point i no longer want to deal with West Ashley, so i call Mt. Pleasant to explain my experiences & what my lens was doing, ONLY DO GET THE MOSTTTT DISRESPECTFUL EMPLOYEE I EVER spoke to in my LIFE, He constantly interrupted me, told me i was at fault, and then MID-DISCUSSION placed on hold.. at this point im beyond fed up with ALL OF CPR, i started to raise my voice and demanded to speak to the same (district manger) who resolved my issue, ONLY then was i treated some sort of respect with the opportunity to explain my situation & how i ONLY WAS REQUESTING my lens to be fixed, by removing the protecting coating INSIDE the phone. all & all, The entire staff of CPR are rude, obnoxious, & disrespectful, and im sure SOME customers try to take advantage of cell phone repair, but these folks treat the customer is ALWAYS WRONG, & Always at Fault. If it wasnt for the Manger, Daniel in Mt. Pleasant, I would of had a HORRIFIC EXPERIENCE IF YOU EVERY EXPERIENCE SIMILAR PROBLEMS @CPR ASK FOR DANIEL !! HES THE ONLY EMPLOYEE WHO ACTUALLY CARES ABOUT THERE CUSTOMERS!!

JE

Jered Hunter

I purchased a very old laptop from a thrift store for a student of mine. I couldnt find the right screws to hold in the hard drive so I tried several electronics stores in the West Ashley area hoping to find two or three that would fit. No other store in the area would help me out, they all told me to call Dells customer service line and get the three hardware screws mailed. As a last ditch effort, I went to CPR off of 821 Orleans Rd. I take it that this isnt something thats really in their wheelhouse seeing as though "Cell Phone" is in their name. But, one of the men decided to take a look at the laptop. After about 15 minutes he found two screws, one for the side of the bay and one for the back of the computer. He was very meticulous. Two was enough to secure the drive and he couldnt find any others that would fit from his pile of hardware screws. I got the feeling that he wasnt rushing me out of the store even though the hunt was becoming a pain. They were put into the machine with care. When we were done I asked him what I owed him and he said not to worry about it. So, Im repaying CPR in the form of this Google review. They helped me out even when the issue I had was a bit outside of their usual business. Furthermore, they didnt charge me a dime! I will be returning in the unfortunate event that any of my electronic devices gives me a problem. They have definitely earned a new customer in me.

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