Superior Plumbing & Gas

Address:	104 Ott Rd, Columbia, SC 29205, USA
Phone:	+1 803-254-9988
Site:	superiorplumbingandgas.com
Rating:	4.2

Location

Photos 4

Reviews 14

B M-G

So, last fall a water spot started to appear on my kitchen ceiling. Knowing that the water heater (which is fairly new) was up there, I called Superior to come out and take a look, 2 men showed up (cant remember names) but I think the plumber and possibly an apprentice...they went up into the attic and in about 3-5 minutes advised that my situation was being caused by my AC! Hmmmmm, I thought to myself - we had experienced this before when we had to replace the water heater, but I called an Ac company and got someone out there right away. Within moments of being up in the attic he called to my husband to come up, and when he got up there pointed out to him clear as day the drip coming from my WATER HEATER! So, I called Superior back advising about the incompetence of the crew they sent earlier and that I expected someone out there before the end of business to rectify this issue. They did send out a supervisor that afternoon, who upon ascending up into the attic, clearly could not believe the incompetence of the crew that came out that morning, as he made the statement about the leaking water heater, "you can see that leak as plain as the nose on my face". So he fixed it, we thanked him and he left. Imagine my surprise when the office called to collect $250 for services! Even if this were fixed from the first visit, it was a 5 minute fix, $250? I asked the women on the phone who is going to pay my bill for having to have the AC folks out due to your first crews incompetence? She said let me look into that and then I heard nothing. Well the other day I got an invoice in the mail for $120, less a discount of $130, dated 6/10/16, stating PAST DUE! Huh, what....you never followed up with me for a visit in late Oct/early Nov sometime and you are dating it June! You are also stating past due when you never bothered to contact me again after "let me look into that"! Definitely not thinking even $120, is reasonable for a 5 min fix, that was handled incorrectly to begin with. Handling Customer Service everyday for a living, this cost should be drastically reduced or not even charged at all for all the stress it caused. I agree they did render service and I do owe then for that service, but more like $75.

Mark King

I needed some work down to a reverse flow valve in my yard. I have never had such an easy experience. I was able to get on the schedule quickly, get a quote and get the work done way faster than I expected. Here is the best part, they came in a little under the quote they gave. To get the work done, they had to dig part of my yard up. Superior cleaned up really well and the yard looks nicer now then before they came out.

Derek Moore

Jim & his helper (sorry I dont remember his name) came out and snaked my kitchen pipes & cleared the blockage very quickly! They were very professional, yet also very personable & polite as well. They also saved me almost half over the nearest quote I received elsewhere! I would highly recommend them to anyone with plumbing problems. You will not be disappointed! Thanks again Jim!

Sarah Sipes

Superior Plumbing and Gas is fantastic! They came out on Memorial Day weekend within an hour of my call. I had my in-laws in town and both of our toilets were backed up. They were easy to work with and fixed the problem quick. I would recommend this company everyone!

Zach Wright

Ive worked for Jeff for three years and the only time I get a check stub is when I beg for it. Over priced for the sloppy work done by other crews. He just lost his best crew and I hope his contractors soon follow.

Burke Allen

Jeffs crew came out and fixed our toilets that were leaking. His guys were working in Sumter that day and drove to Irmo. They were cheerful, informative and fun to be around.

Michael Bank

Superior Plumbing & Gas just re piped my entire house and did a fantastic job. Completed everything in one day, did a great job cleaning up. Thank you for all that you do!

Robert Butt

I have used Superior on two different occasions. They were on time, professional, and did a great job. I have referred them to friends as well.

Nate Rhodes

Great company. They helped me with a client who needed an unusual requirement and Superior found a solution. I recommend them highly.

Lucy Orton

Always so prompt and reliable!!!! Great!!! Aaron and Robert came today and were so helpful and worked so hard the whole time!!!!!

Fritz D

Excellent service, reasonable pricing. Very professional plumbing work, I highly recommend Superior Plumbing!

Burt Pardue

Plumber Jim Link is great and does dependable, high-quality service.

Tania Sosiak

SO overpriced. They charged three times what other plumbers charge.