WOW!

Reviews 4

TA

Tashamia Brown

Since signing up for WOW Cable in January 2016, it has been a complete nightmare. From not having cable, internet, or phone service for an entire day, because the service “in my area” was out, to the ridiculous prices, the service cutting in and out on a weekly basis. I called on last week Thursday April 6, 2016 advising Customer Service that my HD recording box is not working properly and that I am unable to watch television. I was told that a Tech would be out and the soonest they could have someone out would be Sunday April 10, 2016 between 12pm-3pm. So from Thursday to Sunday I was unable to watch television on a box that I am paying to use. Fast forward to Sunday April 10, 2016 WOW calls me at 1:47pm advising that the Tech is running late and that they could not give an ETA, but did know that it would be after 3pm. I advised Customer Service that I would not wait around for a Tech to come to my home. At that point WOW stated that the Tech would call me. The Tech showed up at 4:40pm and stayed all of 10 minutes before stating that another Tech would have to come out due to wiring issues. The Tech then stated that she needed to check something outside and she never returned. She left without giving me any kind of notice or a plan as to what would happen. I called WOW customer service again on Sunday April 10, 2016 and stayed on the line for over 90 minutes. It was the worse experience of customer service I have ever experienced. I was told that another Tech would be out tomorrow April 11, 2016. I then told WOW that I was not going to accommodate them by arriving late to my work or leaving early so that their Tech could come back out. I was placed on hold for 20 minutes while the Customer Service Rep tried to reach dispatch or the Tech to have her come back out to complete the job. WOW came back on the line and stated that he could not reach anyone. I asked for a supervisor and after being placed on hold for another 20 minutes the supervisor got on the line and basically told me that I could either have the Tech come out tomorrow April 11, 2016 between 8am-11am or they would be out on Wednesday April 13, 2016 between 5pm-8pm. And to compensate me for not having service he would place a credit of $25 on my account. Really?! This company has expressed piss poor customer service. The Techs are unskilled and unqualified to install a light a lightbulb let alone wiring for cable. The only silver lining in all of this mess is the fact that I am looking forward to leaving this poor excuse of a company.

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SA

Sara Ellis

Heartless, mean, hateful people! I wouldnt use this company again if they were the only cable company! I had to cancel my business line with them months ago because of ridiculous hidden fees! Like they just made up some outrageous price from no where! Then last week my home service got cut off because my husband was rushed to the hospital by ambulance next to death, they had to put a tube down his throat in to his lungs to get him back breathing again! We were in the hospital from last Thursday and he was released yesterday which was Tuesday afternoon. My service was disconnected last Friday! I didnt even realize (because our world has been turnt upside down) until I got home yesterday but as soon as I did I called and told them what was going on and the lady on the phone was immediately uncaring, rude and difficult to deal with! I asked to speak to a supervisor and got the same rude, condescending attitude as the other lady! Neither of them cared to listen to me! They didnt care about how long I have been a loyal customer and always paid them on time!!!! Or that the only reason it got disconnected was because my husband was near death with machines breathing for him! I couldnt leave the hospital my daughter was bringing me clothes I had to shower there! I was not working! I had two other big companies that cut me off because of this to again when I called them they completely understood and let me make my payment (with no late fees) but not this horrible company they tried making me pay three months of payment plus fees!!! They take advantage of people! I have a business and I will be telling everyone that I know how w.o.w is nothing but a bunch of thieves and rip people off and can make mistakes after mistakes with your service but when you are going through something they take advantage of you! I will not be paying that large payment! I will take my business somewhere else! My internet will probably be faster and not mess up!

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CH

Channing Chavous

This company gets at least 2 stars because ive never had any outages issues. It pretty much works all of the time. My issue is with the quality of service and products. My apartment complex is contracted out with this cable company, so I have no choice but to use them with the extended basic package. However, I hate how there is no TV guide channel, so I hated not knowing what was on TV and when it came on. So I decided to get the cable box with the On-Demand included. I would only have to pay an additional $35 a month. I thought the plan was golden. There was just one problem.....They did not ever update their content. Shows would premier and it would take weeks and weeks for those episodes to be uploaded on to Wows server. Ultimately, I ended up getting rid of the On-Demand box. I thought I was done with the whole process, all I had to do was pay that last bill of $35. However, I was charged a full bill of $172.11. I would usually pay that much if the apartment complex didnt cover most of the bill. So long story short, I was only supposed to be charged $140 less. I called them and they realized that they did charge me way too much since I pay through my complex. So the rep put me on hold and told me since they already took my money, they couldnt refund me. They would have to credit me the $140. I told them the credit wouldnt work because I no longer have a bill with them directly. I pay the apartment complex when I get my rent statement. Its a flat fee included into the rent...aaaannnddd the apartment complex is not going to credit me because it was apart of the rental fee. The rep insisted that I wouldnt have to pay a bill for the next 4-5 months. But he had a hard time understanding that I cant be credited for something that I dont even have a bill for. Or maybe he did understand, he just didnt wanna give me my money. So I had to go through my bank and get a refund.

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JE

Jeremy Dean

Same Face, different name! Wow! Cable is right up there with Time Warner Cable and Comcast. The equipment is cheap and even though I had an HD package the channels were very grainy. I literally had the Cable service for 2 months before I canceled. Like Time Warner Cable up in NY - I found myself having to call Wow! every month to dispute a charge showing up on my bill. Its obvious that either their billing/customer service system needs an overhaul or the employees need better training on taking & saving notes. I had to explain the same scenario 2-3 times. Was transferred from department to department and by the end it resulted in me having to take time off of work, because of course they arent open on Saturdays, to stop into their office. Fortunately that lead me to make the best decision I ever made with the company....canceling their service! Im done with cable. I have an Apple TV and between the new movies/tv shows you can buy ( which is still cheaper than a monthly cable bill) & streaming services like Netflix and Hulu, Im more than happy with my options and Im saving a good chunk of money. Now HBO is going to be streaming their movies and shows for $15.00/month. Take or leave my advice but join the 21st century and cancel cable! Get an apple tv, roku, amazon fire ect. Save yourself the time, hassle and money. Eliminate these greedy, corporate dinosaurs that dont care about you other than how much they can take out of your wallet.

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