Advanced Cable Communications

Address:	1274 Weston Rd, Weston, FL 33326, USA
Phone:	+1 954-753-0100
Site:	mybluestream.com
Rating:	1.4
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9AM–12PM Closed

Location

Photos 10

Reviews 7

Simon Romero

Its just incredible or insane to pay for a service that honestly its just a JOKE/STEAL. I live in Weston two years ago, hows possible in a city like this where everything is well planned, taxes are well invested in keep our city immaculate the local government or the Broward County allows a monopoly on cable, internet and home phone lines. Paying for a service its a matter of options based on the well or good service but apparently here in Weston its just an obligation to use the ONLY company ( Im totally sure this is a benefit for just a few and the owners from this company full of complaints and horror stories about customer service). And even worst I called last week three companies AT&T, Xfinity and Direct Tv, guess what was the answer in AT&T and Xfinity "you need to call the city and ask them for permission to our company be able to enter and service your area because by now apparently they have a tremendous contract with Advanced, they are the ONLY ones or the kings in Weston. Then Direct Tv answer was absolutely we can service your area but because of the laws in your development and Weston City we cant place our satellite or antenna outside from ur unit only in ur tiny patio but unfortunately in your building patio theres no signal direct from ur satellite. Give me a break Im paying more than two grand in my apartment so I decided to relax and makes the things work out, so really full o patience call again and again and once again and finally they answer me, long story short, "because of the localization of ur building our best package cant be offered, but sir Im paying for your ultra high mega hyper sonic package, his reply was I KNOW SIR but if you are not happy with our service you are more than welcome to contact another provider" then magically the call was dropped. Welcome to Advance where your satisfaction is our goal.

Ashley Villa

Unfortunately we have not had the best experience with Advanced Cable. About a month ago, we upgraded to the 100mg download speed... however, since then we have had nothing but problems. Our internet drops every ten minutes... we have had four techs come out. One of our appointments was cancelled without our knowledge and we were told that we "called in to cancel it." One tech said it was just a firmware update that was needed, the other said we had a bad splitter, then the most recent tech (the most helpful one so far) told us that our Modem reset itself 142 yesterday... He replaced our modem but we are still having outages. I called and the person I spoke with was very short with me and somewhat rude. He said "where are you seeing the internet go out? Its working fine!" Fortunately, I took a video. I then told him I work from home and our wifi keeps dropping. To which he said "well, we dont guarantee wifi connection. That has nothing to do with Advanced Cable." Even though we are using their dual router/modem. What?? How is my ISP not responsible for my internet/wifi connection?? We are paying $100+ a month for nothing. Very disappointed.

Robin Toussaint

I wish there was an option lower then 1 star. Please do not get this garbage, its fast but not stable whatsoever. Posted Screenshots on their Facebook account of the horror of getting assistance. Its such terrible service, it makes one wish for Att tech support. If youre having issues thats past a level 1 tech support on Friday at 5pm, you are SOL until Monday. I must say these two months have been the worse customer service Ive ever recieved. I have a list of people I spoke to today, 8 people and the issue still isnt getting resolved today. Shot out to Peter who I called @ 2:45 am on 7/16/2017. Who not only gave me a fake name but didnt put in a ticket. Shout out to Rebecca, who must be new, God bless her heart. Her supervisor Tracy. Also, Courtney, Jamie and Matt, who absolutely could do nothing to fix my internet issue . A total of 6 hours of hold time/talking to useless support. I have to wait until Monday until 9am for an engineer as there is no on call engineer available during the weekend. What company does that? Well, Blue Stream does. The worse company Ive ever dealt with.

Harry DeBeziers

City if Weston must demand that this company must get out of Weston or do their job. Too many people have been paid off. In our subdivision, Comcast has dug into our backyards and was allowed by our sub-division to do so. Without a majority consent. Service is still not available. Based on the ratings receive or read about Comcast, we already know that we are going to deal with another POS. Their ads are already false. No consumer service exists since the distruction of Ralph Naders reputation. ATT came to our home to set up. They, disconnected our Telephone system. Was reconnected since. They are only selling Dish TV and phone, not reliable. "Where is America going with those businesses without any pride for doing their best and having customers loud them as the best"? If this is not MLB, what is it? Hope that our city officials read all these great ratings giving to a Monopoly in Weston!!!

Samantha Campana

So Blue Stream....faster internet at a cheaper price....sounds great, right? Well that is when it actually works. We have been out of service for over a week now. When we call you are placed on hold for over 40 minutes, but if you call the sales line they pick right up. I understand things happen and weve had a bunch of rain, but it doesnt seem like you are in much of a hurry to help your customers out. A little customer service would be nice. We have had three technicians come out after waiting days, but yet nobody seems to fix the issue. Its funny how you can call and pretend to be a new customer and they tell you they can be here the next day to set up service, but they make you wait days to come and fix existing issues. Isnt it more important to keep existing customers then to get new ones??? Ive never been so disappointed with a company. This would have never happened with AT&T.

Rick Bridges

I hate this company! I can not believe this is the only Internet Provider in my area. Im paying for 100mbps and I can only get 2-6mbps. They shouldve sold this shitty company to Comcast many years ago if they cant keep up with technology (using the same coax cable when Coral Springs city was founded in 1963). If youre planning to rent or buy any property in Coral Springs please double check your internet provider for your address first so you dont get pissed off everyday when you try to use your internet and find yourself trapped on this situation. Advanced or blue stream or whatever you guys called yourselves...wake up and do something about it instead of stealling money out of our pockets!

JJ Arguelles

Legitimately terrible company. Have had service issues since November 2016 which are still unresolved as of February 2017. High ping times, packet loss, slower speeds than advertised, and lost connection. Calling tech support yields no results, and all they can do is ask your to power cycle your equipment. Technicians have come and gone but my issues are still unresolved. Ive been waiting for a call from "Tier 2" tech support for days, but of course nothing has come of it. This company doesnt care whether or not the service is reliable or works as advertised as long as they get their $$$. If I could give 0 or negative stars, I would.