Atlantic Broadband
| Address: | 4245 SW 71st Ave, Miami, FL 33155, USA |
| Phone: | +1 888-536-9600 |
| Site: | atlanticbb.com |
| Rating: | 1.8 |
| Working: | 9AM–7PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed |
Location
Photos 8
Reviews 28
CL
Clayton Peterson
Have to write a review for this company. All the complaints are true - their customer support is awful and you will wait a MINIMUM of 30 minutes to get anyone on the phone. The worst part: we pay for speeds up to 120mbps and get speeds under 20mbps. They send out a tech that plays with a few wires and "magically" goes up to 100+mbps. Then within a week, back down under 20mbps. This has happened MULTIPLE times. They made me use THEIR modem for $20/mo extra and it STILL happened!!! IMO, this company is being dishonest, cheating and stealing from their customers. Completely unethical and frankly should be penalized. DO NOT go with this company if you want to get what you pay for.
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Luis Trejos
La verdad que tiene este producto en realidad me gusta la velocidad que ofrece la internet los programas no me gusta mucho porque es muy inestables los precios y muchas dificultades al hablar con ellos nunca levantan y nunca dejan de ver nada es mejor el internet that s all
MI
Michelle Torrez
Worst CUSTOMER SERVICE, I have this company for 2+ years the community where I live offers "free cable" So i of course upgraded and have TIVO but if its not my internet down its my TIVO not working, I have been without internet for a week. And they had the nerve to charge me a service fee of course they refunded me because it was not my fault the internet was down. the customer representatives dont really help you at all, and when you want to speak to a supervisor they never call back. HORRIBLE SERVICE!!!!
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lucinda linderman
For two years the Internet has been slower than my phone Internet, everything they came out to check it, they charged me 40 dollars, saying it was my equipment. I purchased new equipment when I signed up. I cancelled my service, not realizing there was a $20 deficit on my account. So, 2 more than later, they have reported me to a debt collections agency without ever calling get me. Now I tether Internet from my phone and have a better connection.
MI
Michelle Dereuter
Worst internet ever!!! you cant even close the account till you drop off the stupet boxes they will keep charging you and you cant drop off at ups either and you have to pay to send them, worst ever they make you wait 45 min to cancel the account to tell you that you cant do it so why put that choice in the recording to begin with.
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Amhed Peinado
this is the worst company ever, I do not recommend. The costumer service is awful you have to wait for several minutes and most of the time your call is never answered. In addition to this I was with only for one month and they were trying to charge for the next three months.
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Makandada
Worst internet company ever, they start charging me $40 in the first year and in the second year the bill go up to $70 and this was whit the connection going down almost 3 times per week and having to call the costumer service all the time. So yeah this company sucks ASS.
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A Velasco
Internet is usually down 1 week per month, when you call to get support they will tell you that a technician has to go to your place, then you have to wait another week for availability. If you are looking for cheap UNRELIABLE service, then this is it!
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Ila Pogliani
Internet super slow. I m paying for 60mbps I constantly get less than 20mbps. Customer service is useless. Waiting time waaaaaayyyyyy too long. Now they say if i want a tech to come out is $40 to test the speed...ridiculous
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Thomas Moore
Customer service is no where to be found, telephone number has no one to answer, only keeps you on hold for hours; Chat does not work, and no email to complain to!!!!!!!!!!!! If you see this at Atlantic BB please call me.
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Cielo Rodriguez
I use to think highly of this company but there technical support for TV is horrible. The hold times are more than an 1 1/2 and still no one answers. I am canceling my services. This is the worst.
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Liz Figueroa
I have been on the phone for 57 minutes, waiting to speak with a representative because I have spent 2 days without internet. The service is horrible and the internet is always failing.
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Dr. Felix Galera
the tivo normal package is pure crap. freaking univision channel and the rest is not even worth unless ur trying to sleep. and the 3 hours wait on hold? come onnnnnnn
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Joshua Calarino
Internet is always failing no matter what time of day. It goes on then off minutes later. Or goes off for hours. Can never get a hold of the company.
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Louis Payne
Internet down for 3 days. 4 hours on the phone, over 3 of them on hold. Making me wait another 4 days to fix. Disgusting. Im changing providers.
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TemiKnight
Front desk lady is very nice. Also, the service is 10X better than what comcast gives. Although, the Internet needs faster options
JA
James Bond
I think they get their internet from direct tv every time it rains it goes out. Service is laggy when it does work
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Tony Dias
Do not go with them, service takes for ever. I was waiting on the phone for more then 1/2 hour. Bad service. Dom
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Brittney Olney
Worst service ever!!! How can a company even allow a customer to be in hold for 3 hours. Internet always fails.
DA
Daniel T
Good TiVo service, the worst customer service, ridiculously long hold times. (no matter what time of day)
MR
MrJgolds13
Just dont do it...worst service ever. Have fun waiting 2 hours on the phone just to get tech help.
AN
Ana Rodríguez
malisimo el servicio de internet
CI
Cia Catrena
Internet Slow. They Force You To Rent Their Equipment And The Bill Is Ridiculously High.
CA
Carolina Lopez
Terrible service. I have been on hold for 45 mins just to add a channel to my line up.
MA
Marlene Go
I have been on hold for 30 minutes. But if you call Sales not even a minute wait.
MI
Michael Chaleff
The worst customer service in the history of capitalism period!
JO
Jose Rodriguez
The Best cable company hands down! Channels/Service NO RIVAL!
KA
Karla Mendoza
No wait at all, pleasant staff.
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