Time Warner Cable

Reviews 4

NI

Nicole Jenkins

Is there a way to give this zero stars? This is, without a doubt, the absolute worst customer service I have ever experienced from a "professional" company in my entire life. Not only do half of their employees barely speak English, they dont care at all about their customers. They have continually attempted to charge an inactive bank account of mine without permission and because that account is inactive, we have incurred roughly $200.00 in overdraft/returned check fees. When attempting to fix this issue, I was told by a customer service agent that I was wrong and the issue couldnt be fixed because he didnt know what the problem was. The amount of stress, inconvenience, lost time and money that this JOKE of a company has caused me is unbelievable. My husband ordered the Baseball package and was given a "defective" box. Every time he wants to watch baseball, we have to call and get the box reset. This is not a cheap package, so we asked to get compensated on our next bill. We were told we wouldnt be charged on the next bill but OH YES, you guessed it, we were charged full price for a channel we cannot even watch. Me and my husband have been on the phone every single day of this week for about two hours each time trying to get issues resolved. One "customer service" agent says one thing, but the next says something completely different. Now, because they do not have the slightest idea how to run a company or keep notes, our credit is being affected because of late charges for a subscription we cant even watch. Fast forward to today, we had a technician rewire our cable and provide us with another "working" box (weve gone through 4 boxes now). Everything seemed to shockingly be good until I walked into my front yard. There is a gigantic black cable cord running down the middle of my lawn which makes it not only an eye-sore, but it is impossible to mow around. When I called AGAIN for the 7th time this week, I was told someone would show up in two days to bury the cable. Knowing their track record for not keeping notes, my husband called to confirm the appointment. What do you know, nothing was confirmed and the employee had no idea what he was talking about. If this doesnt dissuade you from dealing with this horrendous company, they have also raised our bill by $50.00 after a year. That brings our grand total to $180.00 per month for cable that doesnt work and internet that needs to be reset every single day. We are canceling and just using Netflix from now on. TimeWarner, you fail as a company. Your business practices are disgusting and I hope you lose every single customer you have ever had. I am doing everything in my power to warn everyone I know to not use your terrible services.

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Kelli Ball

I have had horrible customer service with them since the start. Short customer service reps that dont know the meaning of true customer service. Every time I call them with this problem or that problem they always try to upgrade my service and sell me more... and when I deny them or try and cut them off and say Im not interested, politely every time might I add... Ive had several customer service reps get short with me about it. Just now I got a call saying that my cable is about to be cut off because of an unpaid bill. I have a confirmation email stating that I had paid my bill but when I checked my account online it shows no payment had gone through. After going round and round with customer "service" reps and finally a supervisor, they told me that my payment came back because I typed in my account and routing number wrong. I questioned them as to why they allow this to happen and nothing pops up when I make the payment stating "no account present..." etc. Or why when they realize it has returned due to inaccurate information, why they dont send out an email or a phone call explaining this to ensure the payment is made. I NEVER miss my bill payments and now they were trying to charge me almost $300 for this bill and their only explanation as to why they dont let customers know the payment came back was... "its company policy." Aka thats their way to make more money. All of my other bills, if I typed my account and routing number in wrong, a red message pops up saying account does not match, etc. Time Warner, get up to date on current technology and stop screwing your customers over. On top of which... they wont let me change my name to my new married name without me stopping in, in person, to a TWC store and showing a verification of my name change... unlike every single other company AGAIN... all my other bills, accounts, my STATE LICENSURE, I could just fax it, email it, or change it over the phone. SO sick of TWC... cannot wait to change in 6 months when my husband and I move and get outta this monopoly that TWC has created in our area. So I guess my account name will stay the same until we drop TWC because their business hours are the same time as my work hours and the store is about 35-40 mins away from my work... meaning I cant even make it there and back during my lunch hour. JUST PLAIN HORRIBLE CUSTOMER SERVICE.

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Chrystal B

Its TWC does there need to be an explanation? Ive had these guys for 4 years now almost 5. First off go ahead call that number listed, its local, but you wont get a person, just their automated system. Oh and beware of the scam artists high jacking your phone calls from this number, oh yeah thats right they are! I JUST HAD IT HAPPEN TO ME! Told me Id get a great deal for internet service because Im a valued customer. NOT!!! Stole my INFO luckily im not THAT stupid and I called their 1-800 number back just to check and for sure, my phone call was high jacked, my information stolen. Good thing I have fraud alert. BEWARE! As for the company itself, if I didnt have to have them I wouldnt unfortunately its the only Internet provider in my area. Update Sep. 11 2013 So TWC came today to fix my internet for the 2nd time THIS MONTH. They put on a new wire and seriously not even 5 minutes after he left it cut out again! Called back and had him come back, while he was not here my husband went outside to check the box, and he took our splitter that split the cable to all the other rooms. When he came back I asked him why he took the splitter and he said that our connection wasnt strong enough to go through all the cables. Now, we only get Internet from them BUT we use the cable lines to get the free local channels, so without the splitter....no free channels. He basically told me it was my problem. I said how is that my problem, TWCs connection to my house isnt strong enough to handle the speeds i pay for nor the modem its connected too, and on top of that he said I couldnt hook up my wifi router because the connection AGAIN wasnt strong enough to handle the wifi router? I HATE TWC!!! Ultimately i feel like nothing was resolved, and they didnt even care.

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A Benjamin

Worst customer service ever!!! I wish I could give no stars or neg. stars!!!!! I can only rate the customer service because I didnt have service long enough to know how good it is. I ordered service the the address I was living at though I was about to move. I thought no biggie I will just have it moved easy peasy. The customer service from day 1 was horrible but I went ahead and ordered it. They got my money- over one-hundred dollars to start and then would not move my service when I moved and wont give me my money back talking about they will mail a check in 3-4 weeks and I should trust you why...? Ive been on the phone and on chat with these people everyday many times more than once a day trying to get the service moved- all i got was lies and a bunch of run around. I may have dealt with two actual helpful people out of the boat load i dealt with. Today after trying to move the service once again (after faxing a copy of my ID and lease which they claimed was all they needed) and they still gave me grief, I cancelled the service and they will not give me my money which they didnt have to wait 3 to 4 weeks for. That is the whole hive of customer service from time Warner but as for the local TWC it was okay although I was overcharged and lied to when I asked about the price but I did get a credit for the amount I paid over which probably doesnt even matter now since I am out the service and have to just wait and see if my money is refunded- by the way- I havent had service for more than a week probably less! And they just send a bill to my email.....wow just wow.

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