Bright House Networks

720 S Magnolia Ave, Melbourne, FL 32935, USA

Address:	720 S Magnolia Ave, Melbourne, FL 32935, USA
Phone:	+1 321-254-3300
Site:	spectrum.com
Rating:	2.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed

Location

Photos 17

Reviews 4

Robert Pilkington

Bright House was bought by Charter Communications in May 2016. Bright House *used* to be the best cable company Id ever done business with. They had an excellent product, it was inexpensive and their service was fantastic. They had fast, reliable internet that never went down/out, even when we had hurricanes and tropical storms. As long as we had electricity, we had internet/cable. Their customer service was *very* customer oriented, and they were very eager to solve your problems and make sure that a technician solved any issues you had. They tried the simple stuff on the phone (repower modem, resend a signal, etc.), but anything that didnt work in a few minutes, they sent a tech and the techs were always experienced and knew what they were doing. Now, its a different story; - I can only watch 5-6 cable channels because the rest are pixelated messes that cannot even be watched because they dont come through at all, or blacked out completely. Occasionally, I can watch a show when I choose the, "Start Over" option. - "On-Demand" is iffy, at best. Much of the time, I get an error that the title is not available at this time. Navigating through the titles of movies and TV shows is an exercise in frustration because it is so slow and unresponsive. - The internet is horrible. I lose connection constantly (10 times a week?) and have to reset my modem every time. Not to mention, they are constantly promising improved speeds (at no additional cost, its right in their dang ads!), and better service and it is NEVER true. - Customer service is your typical, (sub)standard, torture with some phone operator reading from a script, with some crap that never solves anything. They even go so far as to speak BS, when they dont even know what theyre talking about ("your DBs arent high enough")...Im an electrical engineer, dont try and BS me when you dont even know what youre saying. - Ive had an appointment to have BH check my lines because we were getting the aforementioned spotty service. They gave me a 2 hour window, which I dont have time to sit at home and wait for, so I gave them my cell number and told them to call me 10 minutes before they came out. (1) They never called, and (2) I went home around the time of the appointment and found a note on the door that showed they had been there exactly 2 minutes earlier and had left. I immediately call BH and requested that they send the technician back (they couldnt have gotten very far), and they said they had "called them" and theyd be heading back directly...90 minutes later and no technician, I was so furious, I cancelled my service then and there. Im extremely disappointed in the decline of BH since it was taken over. You see in their ads that they won 5 JD Powers awards in a row? Yeah, those were from back when they were actually great, not now.

Jean G

We have been with Brighthouse for over 20 years...WAY back in the day when they were Time Warner, so weve been through transition with them before. However, when Brighthouse took over, they gave all existing customers cable, internet and phone for $99 for a year. We stayed and lived Brighthouse. NEVER had a problem and after all our years with them our bill was never more than $130. Enter Spectrum. The first 2 weeks we could see a major difference. Cable would just freeze. We would lose internet connection constantly. Then they removed channels, added others, and moved them all around the guide. We were frustrated, but patient because we believed they would get it worked out soon. Well, they didnt. To make maters worse, my bill jumped to $150...and then to $170. ???? I called to find out what was going on and they informed me that they are "gradually moving me to Spectum pricing instead of doing it all at once." WHAT?? He were telling me as if he were doing me a favor. I told him to sign me up for the $29 per service plan and he told me that was "for new customers only" WELL, IM NEW TO SPECTRUM" Didnt matter. But it wasnt over. The last bill I got was $195!!! Ok, call me crazy, but I feel its ridiculous for my cable bill to be more than my electric and water COMBINED! SOLUTION: Went with Direct TV. Now I am paying $120 for MUCH better cable with alot more channels(4 tvs hooked up for no additional fees) internet with much faster speed, and home phone. I was leary about having a dish (storms and all) but weve had storms every day and NO problems with service. $120 for a bundle is a fair price and would even go as high as $150....but $195 that Spectrum wants to charge is pure greed. There is no reason to steal from customers that have been loyal for over 20 years. Now that I see more and more people getting rid of Spectrum, I doubt they will last long before someone else buys them out too.

RONALD CHAPPELL

They are the lame. I have been a customer for two years and on paperless, auto monthly deductions. I came home today and my cable is out. They tell me to call customer service. Ha, literally on hold for 38 minutes. They tell me my account in is behind and I need to go to a Brighthouse office and bring a money order or cash into their office for make things right. I tell them that I have been on auto deductions for 2 years and I will be glad to pay ahead but didnt know I was behind? Can I pay for 6 months in advance and update my information? No one notified me... I got a chipped cart a month ago and didnt know the new card had a different expiration date. "can you just update my new card?" No, they say, I have to go into a store with cash. What kind of customer service is this? What a pain, after the hurricane and lots to do around the house, do I really want to drive 15 miles to go make a stupid payment? I am retired and didnt even pay attention to a stupid cable bill. I never received a phone call, email, nothing to let me know that their request for payment didnt go through. Why did in sign up for paperless? The first thing they asked me was to verify if my information was correct. What difference does that make if they dont call if there is a problem? I am finished with their hillbilly ways, I am going somewhere else. If you are moving into the state like we did, I suggest you look and pursue other cable alternatives. Regards, R and B

Marcia wa

This Bright House main office on Magnolia St. in Melbourne is a JOKE! I received a letter in the mail today stating I had been upgraded to a higher internet speed. No additional charge but just bring in the modem and exchange it. I unplugged it and drove 15 miles to do just that. When I arrived it was raining so I tried the drive through. No one there! So I parked and walk into the office. When I entered I counted 9 people in line and no additional customer service help. At least four had modems but others were there to pay their bills in cash. I waited 15 minutes and the line never moved. I guessed just one person in customer service. I could hear her talking to a customer but could not see into the room. It looked like at least an hour wait. Now that was STUPID! To Send out a letter and have no additional help for the exchanges. I finally left and drove home to call Dish and ask them to come out and give me a price. I cant stand incompetence at this level. Maybe Dish will be better and cost less than $170.00 per month along with frequent price increases for modem and box useage as well as their most recent sports channel forced upgrade extra which I never watch. Unbelievable stupidity on their part. Only a moron would send out a letter to dozens of customers and then have no extra service personnel available for the exchange. Im done!.