Firestone Complete Auto Care

Reviews 3

AM

Amy Weil

If I could give this place 0 stars I would. My husband and I have had work done here numerous times in the past. In fact, it was the only place we would go. We will never be back. Had two sensors replaced on engine of our vehicle and oil changed on a Saturday. I (apparently wrongly) assumed they would do a basic inspection. Left for a trip to Florida right after this and car started freaking out (throttle went out, sensors flashing on and off, transmission not shifting). Turns out there was severe corrosion on the battery (it has a cover) and ruined the leads and wires that run to it. Firestone never bothered to check (which was the problem to begin with, not the part they replaced). Had they we would have had them replace/repair it on the spot. We dont let vehicle maintenance lapse since I commute over an hour each way to work and back. We ended up broke down with two children on the side of the road at night. Called them they said "Well make it right." and we believed them because we trusted them. Brought it back in as soon as we could two days later (We live an hour and a half from them also, thats how much we liked them before. We would drive several cities over to use them). They went on to tell us it wasnt their fault and the battery had been checked and that was new corrosion that we showed them a picture of. Yeah, that amount of corrosion formed in just a matter of days, but once we removed it, none reformed in the days until we got it back up there? What a miracle. Hardly believable. They wanted us to believe that, within one week, our battery went from perfectly fine to completely damaged...not over time, but in one WEEK. Its an original battery and the car is 4 with 135,000 miles. They then wanted to charge us another $365.00 to repair this (this on top of the $300.00+ we paid to have a part that wasnt broken replaced when this was the problem all along...oh and of course since they didnt know which part was "bad" at the time we had to have TWO replaced, not just one). I would have gladly paid for the parts but didnt feel we should have to pay for repairs when this was their fault. They told us something else was wrong with our car and we already paid for a service we didnt even need. This price quote is not getting a new battery, just the repair to the damaged leads. They stated it would "take a few hours labor." We had enough at this point. They didnt seem to mind we were left stranded on the side of the road due to their incompetence with our two children. We called a dealership, notorious for being expensive, and they quoted us $125.00 to fix it. They informed us it would only take about half an hour. So all and all, about $250.00 to repair it AND get a new battery opposed to the nearly $500.00 total it would have been for Firestone to do it (To replace a batter and leads, $500.00)! Not sure what they were smoking. Needless to say, after long-time members of Firestone (we have their credit card and all), we wont be returning. Completely put off by the whole attitude from the employees and the milking of the loyal customers. P.S. Ive had a slow leak in 2 of my tires since I got them. Valve Stem...Still hasnt been fixed properly. Dealership is taking care of that also...

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P a t r i c k

Two days ago my wife had a blowout on I-65 just prior to rush hour. She has a Honda Odyssey minivan that has been converted to be wheelchair accessible. This type of van rides very low and it used to drag a lot so I put a larger tire on it to help avoid this. Also, they dont have spare tires or jacks but only some green slime and an air compressor. At highway speeds most tires break the tire bead and cannot be refilled with this method. I was fortunately at home and got my impact wench and low profile floor jack and took off to where they were broken down. On the way I called Firestone and told them I need a Bridgestone Dueler H/L Alinza Plus in size 245/70 R17 tire for my wife Odyssey and they said they had one. I got the wheel off my wife car in under three minutes and was on my way. Firestone was prompt and got the single tire mounted and balanced in about 20 minutes. I immediately hurried back to where my wife and son in his wheelchair were waiting on me. I didnt; check the tire since I had told them specifically what I wanted and its scary when your family is up against a wall immobilized during rush hour. Well come to find out the next day when talking to them about getting three new tires for the ones that I didnt change they informed me that they put a 235/60 R17 on the wheel I had just brought in the day before even though I told them exactly the size I needed! The tire they used was the OEM size but it wasnt what they took off and it wasnt what I specifically told them the size I needed was. The tire they used is 1.5" smaller in diameter which has a big impact on whether or not the car drags on speed bumps or not. Not resolved yet but they want to replace if I buy three more tires from them. I will not buy three more tires and they need to refund the one tire they screwed up!

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Mary Pruitt

My husband took my car here in February when one of my tires went flat. We bought a whole set since I commute every day. I had a slow leak in 2 of the tires, one more than the other, that I had to continuously air up. I called them about this; however, due to my work schedule at my two jobs, I was unable to take my car in. This past weekend, the tire that leaked more than the other had a bubble when I aired it up. We took it to a Firestone facility that was closer to us and had that tire replaced (a 3 month old tire!). Since the tires were special order for my car, there was no store warranty offered to us and the tire must be sent in to see if the manufacturer warranty will cover the replacement cost. However, the Firestone rep explained that it probably will not be covered by the warranty due to the tire being run under-inflated-IT WAS RUN UNDER-INFLATED BECAUSE IT HAD A SLOW LEAK!! Today, 4 days after the new tire was put on, a co-worker tells me its low. We take it to the shop here at work and air it up as well as spray it with soapy water, theres a leak around the valve stem! We also sprayed the other tire that has an even slower leak since the first install in February, it also has a leak around the valve stem!!! So, I dont think these people at either Firestone facility know what they are doing. Why were these things not checked after the new tires were installed? Isnt that Installing New Tires 101? Do not go to these amateurs unless you like buying new tires every 3 months. Almost seems a bit shady to me, not checking something so elementary hoping that I will come back and be forced to buy new tires

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