Don Hill Automotive

2523 E Stone Dr, Kingsport, TN 37660, USA

Address:	2523 E Stone Dr, Kingsport, TN 37660, USA
Phone:	+1 423-224-2211
Site:	donhillautomotive.com
Rating:	2.9

Location

Photos 23

Reviews 10

David Potter

When my sister and I arrived we were greeted by a friendly sales associate named Gary. He was very polite and helpful. He helped us find the person we spoke to on the phone named Fernando, who was also very polite and helpful. The issue I have is this is not a Buy Here Pay Here car lot. They say it is but my sister was required to do a credit application by the Finance Manager Chris Fink( when we first met this guy I told him I was there to make sure my sister wasnt going to get taken advantage of and lied to, he laughed at us and told us he was not a liar and the customers were always the ones lying) My sister was interested in a Jeep SUV that was priced at $10,900 and had a 04 Sentra paid for to trade in as the down payment. After they took my sisters car back to be inspected our salesman Fernando whom we were dealing with never returned and the Finance manager took over(not sure why) which we found shady. He informed my sister that they would not sell her the car she wanted because of her credit. So I asked why does her credit matter if this is a buy her pay here since every other buy here pay here lot I have dealt with and known of has never required a credit check or refused anyone a car if you had the down payment(that is how the BHPH car lots work). Chris Fink refused to answer the question and kept changing the topic and just saying things that did not make sense. I informed him I would take her to another car lot and that he did not know what he was talking about and this wasnt a buy here pay here as they advertised. Chris Fink became very defensive and jumped up from his seat and told us to get out and started to make a seen. He informed my sister that she could come back but I was to never return or he would call the police. All of this because I wouldnt let him take advantage of my sister who knows very little about car sales or cars in general. I intend to tell everyone I know and on social media to Never come here. Any company that employs someone so disrespectful and rude does not deserve to be in business.

Daniel Ray

Bought a vehicle from them a week and a half ago, i put $3000 down on an overall price of $9200. After 24 hours the vehicle started missing so bad it couldnt be drove, they told us the best they could do for us was charge a "discounted" rate of $105 an hour, to change spark plugs. All this came after we was lied to and told they didnt have the stuff to even change a coil pack in their garage and that if we would have spent $5000 on it, they would have helped with it. The salesman also lied about the package it was, saying it was an slt (which had all the bells and whistles and the more expensive kelley blue book value, of course) and it ended up being an sle. Ill never go back to these sleazebags ever again and i suggest RAINBOW MOTORS instead, RAINBOW MOTORS went out of theyre way helping us wen they didnt have to and even took money off the total payment just for the inconvenience. DO NOT TRUST DON HILL!

J C

Talked to Chris fink on the phone about a car had 1500 cash to put down ona 10,000 car my gf wanted to get a vehicle so she got approved over the phone we went there and filed out the paperwork she put her name first mine second just Incase her credit wasnt enough 2 hours later he came back said sorry cant help asked y said dont have enough credit I said she may not have enough credit but I definitely do he went back 10 mins later said no cant do it I asked we talked to u a week ago u said 1500 no problem he said u didnt talk to me I said bull I did he kept avoiding the question and showed us terrible broke down cars missing mirrows trashed inside bald tires 220,000 miles I said no way he followed us back to my truck and wouldnt leave us alone we want trying to call another delear we left terrible service it is not a buy here pay here I come signed a loan for my gf and will never go back to don hill

Roger Ayers

STAY AWAY!! We bought a SUV off of them while My wife was pregnant 6 months pregnant, smoked all the way home, they told us to bring it back gave us a rental car, we just wanted the SUV we bought, they lied to us and told us the car wasnt able to be fixed and refused to give us a refund and told us to pick another car out, we didnt want another car but after several weeks we gave in, the very next day the car we originally bought was back on the lot for sale! My advice is to go somewhere else if they would do this to a pregnant woman who knows what else they would do!

Erica Collins

I would not go back to this place ever to buy a vehicle. My fíance and I were looking at a jeep and a man came out to ask if he could help us. We told him we were just looking at the jeeps because we were looking to buy one and saw they had some. The man was very rude and practically told us that if we didnt have any money to put down on the vehicle that it would be almost impossible for us to buy it. Terrible customer service. Plus the car had been damaged and their patchwork on it was very poor. I dont reccomend them.

Megan Langley

Horrible rip off just horrible , van broke down not 24 hours after I drive off they wouldnt take it back i was stuck with it . It has since then broken down over amd over with same issues finally I got a bill for 900 I said no more so I called and said go get it I cant pay for this and make payments exc. First thing that came from there mouth was we are going to sue! What a joke ......

Samuel Sawtelle

Do not buy cars from this place!!! Great customer service, just bad cars.. They will sell you cars knowing they are lemons!!! Please save yourself from this place... If you buy cars from this place you will regret it!!! I wish there was more I could do to deter people from shopping here!!! If I could Id stand out front with a sign telling people to STAY AWAY FROM DON HILL!!!

lisajtp04

If I could give a negative star I would. Bought a van without a warranty but was told it was a great van. Made it to my house 40 miles away and it is still sitting in my driveway unable to drive. If at all possible have someone other than an employee from this place to check out a vehicle before purchasing anything from them!

hittman306

Unlike the others posted here i have bought 3 cars from these guys and they have been great. Chris has been the one i dealt with and cant believe he would tell someone to leave if they were acting civil Its been a place i go back to for my cars

Andy Shelton

My wife and I both have a vehicle from there. Chris Fink is excellent,a good person and will help you get into a vehicle. Very happy with my car and my wife loves hers. Dependable and quality