Biltmore Body & Paint

97 Thompson St, Asheville, NC 28803, USA

Address:	97 Thompson St, Asheville, NC 28803, USA
Phone:	+1 828-252-1192
Rating:	3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 8

Reviews 5

Anonymous User

I brought my car in to have a small scratched fixed that was being covered my someone elses insurance. When I received my car the whole inside smelled strongly of paint and their was dusty dirt all over the interior surfaces. I thought this was a little strange because no inside work was done and usually if it is a place will cover up the interior surfaces to make sure it doesnt get dirty. Then I noticed a CIGARETTE BURN on the passenger seat, close to the drivers seat. I have never smoked cigarettes in my car and do not allow anyone else to do so, and I KNOW this burn was not there before I took my car into Biltmore Body to get it repaired. I called them and the receptionist told me to bring it back so they could look at it and "take it from there". She said "they shouldnt have been doing that" but did not sound too surprised. I took it back and the old man came out to look at it, and then said he wouldnt fix it. He claimed that none of their workers smoked cigarettes (HA!) and that he quit drinking 25 years ago. What the hell does that have to do with anything?! Very sketchy in my opinion. DONT GO HERE if you know whats best for you.

Anonymous User

I brought my car in to have some good size repairs as well as some smaller scratches. When I went back to pick my car up the larger problems had be fixed but the smaller scratches were still there. The owner came out and argued with what was suppose to be fixed. I pointed the door out to him when I originally brought it and he took a picture of it(What good that did). Then he processed to essentially tell me I should be the one to fix that problem not him even though I had to pay $1,900 for the full repair. He then came out and told me that if I just wax it that the scratch will come off, and he tires with his own wax but NOTHING CAME OFF. DO NOT GO HERE THEY DO THE BARE MINIMUM IF EVEN THAT. WASTE OF MONEY. When they did any other body shop could of done the same. STAY AWAY FROM THIS PLACE. HORRIBLE and DISRESPECTFUL!

Chris Bryant

Cannot say enough good things about my experience. Our 2004 Volvo was t-boned in a parking deck and 2 other body shops quoted the repairs over the threshold for totaling it. The car is in pristine, excellent condition and I told everyone we wanted to keep it. Biltmore P&B understood and did more than just shoot out a quick, over-inflated estimate. They actually called regional junkyards, found a replacement door, and made only the changes necessary—the others estimated costly new (factory!) bumpers and side lights that werent absolutely necessary. Biltmore is a small, friendly business—not a "franchised estimate factory" like other body shops in town. I recommend them highly!

Lewis Williams

Got the run around from 2 different body shops in Asheville. Called biltmore body and explained what was going on. They told me they could get it in the following day so I dropped off my wifes car the day before Christmas Eve and picked it up on New Years Day. Fitment looks top notch, no trash in the paint, no cracks or swirls, and no orange peel. Will definitely be visiting them again if theres another accident

Mark Terwilliger

I was blown away with the service I got here. I have never reviewed a company before but I had to get on here and rave about Biltmore Body & Paint Shop. They bent over backwards to help me out. I was in a really bad situation with my car and they could have easily charged me way more then what they did. They helped me out big time and I will forever be grateful.