ABRA Auto Body & Glass

Reviews 3

ST

Stephen Nadeau

Never take your car here- poor management and even worse customer service. Let me explain: I grew up around Auto Body shops, and I know the ins and outs of how theyre run. ABRA quoted $1,200.00 to Statefarm for my little paint and bumper damage (see picture). They listed a lot of parts and "repairs" that werent necessary, but, hey, Ive seen Auto Body shops do that before- no big deal. I dropped my 2017 WRX off on Monday, and they said, "It will take 2 days." So Wednesday rolled around, and I hadnt heard anything from them. I called Terry, and he said, "Oh, we have the wrong impact bar. So it should be done Thursday, at the latest Friday." In other words, they ordered the wrong impact bar. I thought, "No big deal. Theyve been okay so far, and everyone makes mistakes." Friday rolls around, and I was out of town on business. Yet again, no word from ABRA. I called Terry, and he said, "It will be ready by 6:00PM if you want us to leave the keys in it for you to pick up." I thought, "Theres no way Im just picking up my car without inspecting the work first." Terry pushed hard for them to "just leave the keys." So that was naturally a red flag. On Monday, I went to ABRA, and I saw the final quote they sent to Statefarm; it was for $1,700.00 for a little bumper and paint damage. Then, I saw my car. The paint on the rear bumper didnt match at all (see picture). The Associate (I cant remember his name) tried to tell me it was an exact match to the front bumper; which they clear coated. I asked for the "Manager." Matt, the "Manager," came out, and he tried to sell me on the fact that plastic bumpers wont exactly match up to metal fenders. And thats absolutely a fact- they wont. However, their work wasnt even close to a similar match (see picture). Matt tried to have a pissing contest with me and seemed to be trying really hard to come off as knowledgable. He kept repeating himself instead of addressing my points. He continued to try to sell me on their work being acceptable, and he finally arrives at a conclusion and said, "Well, I cant justify a repaint." I said, "What do you mean you cant justify a repaint? It doesnt match, and this is a brand new car." Matt stated, "Ill have to call the Statefarm guy and see if theyll pay for it." I thought, "To see if theyll pay for it? Its your terrible work thats the problem." I was, and am, working 7 days a week, and I really didnt, and dont, have time for such an inconvenience due to incompetence and terrible service. But, again, its a brand new car, and the work needs to be done correctly. So I went on my way. The Statefarm Guy inspects my car, is outraged by ABRAs terrible work, and he couldnt have agreed with me more. Unlike Matt, the "Manager," the Statefarm Guy justified a repaint. Since it was ABRAs mistake, they had to pay for my Enterprise rental car until they fixed my car. When I dropped off my car on Monday, Matt, the "Manager," is no where to be found. Meanwhile, Im working 14 hour days this entire week, and I cant adjust my schedule, because of ABRAs mistake. Tuesday afternoon my car is finished, and I was unable to pick it up until Thursday due to my work schedule that I cant change. ABRA closes at 6:00PM. Today, Wednesday, at 4:00PM we took a break from my meeting, and I got a call from Enterprise, and the representative said, "Hey, we just wanted to let you know that ABRA said theyre not going to pay for another day of renting the car." I thought, "Why is Enterprise calling me and not ABRA." So, I had to leave my meeting to get my car before ABRA closes. That cost me this client. I lost business, because of ABRAs mistake and terrible service. I dropped the rental off at Enterprise and they gave me a ride to ABRA. Again, Matt the "Manager," is no where to be found. However, my car paint matches. But the paint is cheap and doesnt even look clear coated. So I had to suddenly leave my meeting (losing that client) because of ABRAs incompetence, and it still isnt fixed correctly.

BO

Bob Cieszenski

By Far the WORST customer service and the worst workman ship ever. Our repair was suppose to take 10 days and it took close to a month. Upon being told several times via text our vehicle was ready, when we called we got more delays. When we finally went to pick the car up it would not start. We were told by Roger our battery was bad. He stated During the time they had it they had to jump the car every time they needed to move it. NEVER did they call to ask if this was happening prior to the accident. We went to get the car and it was dead. They then had to keep it another day to re program it. I have never heard that a car needs to be re programmed from a dead battery , but never the less we finally drove it home. We have experienced nothing but electrical trouble from this car since getting it back. We have called ABRA and Roger refuses to work on it, thus the guarantee is useless. We put in a new battery, since Roger said we had a bad battery, but sill same trouble. ROGER is rude and states it is not his work, however we NEVER had any trouble before the accident, including a dead battery. We feel we have been lied to by Roger on several issues, and we continue to have the electrical issues. At this point I am working with another person, and we think we have isolated the trouble, and it appears to be a possible short in the door look in the same door which ABRA replaced. This is still unclear, however after 3 days of not using the door lock the car starts every time. We continue to test to search for the short. To be fair we are still investigating this. Basically the worst experience I ever had with a repair shop. Roger is rude, and told us to take a hike as to the guarantee. He stated "Its not my work" and refuses to do anything.

AL

Alyse Acebal

After getting several quotes and reading tons of online reviews, I decided to have the folks at Abra replace the hinges on my driver side door. Quality was my #1 concern followed by price because I was paying for it out of pocket. My door now opens and closes like it is brand new! No more sagging door to fight with on my steep driveway. The customer service was fantastic! They work so efficiently that I was able to wait in their nice, clean lobby while they did the work. It took about 50 minutes from the time I arrived until the time I left. I had taken my last car to a different auto body shop in town to have the driver side mirror replaced and the guy that replaced my mirror broke the mirrors control mechanism, snapped off the pieces that hold the interior door on to the body, and then blamed it on "planned obsolescence" and "cheap plastic parts." I was devastated and have been afraid of trusting another auto body shop with my vehicles since. I highly recommend Abra Auto Body in Asheville to anyone that needs minor or major auto body work done and will definitely used them again.

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