WOW! Internet. Cable. Phone.

10115 Sherrill Blvd, Knoxville, TN 37932, USA

Address:	10115 Sherrill Blvd, Knoxville, TN 37932, USA
Phone:	+1 865-357-1000
Site:	wowway.com
Rating:	2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 9

Reviews 8

Jordan Coleman

Ive only had wow for a few days, and within the first 24 hours, our main cable box quit working. Now, it keeps flashing this message on the screen saying "your HDTV does not support hdcp". Very aggravating. UPDATE: 05/19/2017 My job is taking me out of state, where WoW does not currently offer services. I call in 05/10/2017 to schedule a disconnect and they tell me to call the day of. I do that, and now they tell me i have to bring their equipment into their local office. They also told me that they could waive the fee since im moving to an area that THEY DONT OFFER SERVICE TO!! Well, my fiance just drove over there to return my equipment and the lady that "helped" her was rude, even made a comment about returning the remote with no batteries in it...really?! probably because i bought them!!! Piss poor customer service. Its very aggravating that i also work in customer service and if one of my employees treated my customers this way, they would be fired. The lady also was very short about not waiving my ETF fees. This company has very poor communication skills and apparently doesnt train their staff at all. Cant wait to get my final bill and be done with this company.

Tiffany Bradley

Terrible! Dont believe their lies, you wont save money! Was promised that it wouldnt go over $100 including tax. Wanted to save money because I was paying 150 for uverse. Turned out to be around 160 a month on average with their hidden fees and late charges because I wouldnt pay the bill until someone could explain why it was so much more than what they told me it would be. And no one could ever explain that to me. When I cancelled service a few days after paying a bill and was told that I would be charged for a partial month, I was extremely surprised when I received a bill for over $300, especially when there was no contract I was violating. These people are LEECHES. Oh, and the girl in the office with the multicolored hair has a terrible attitude. As far as their TV goes, it looks like CRAP. Ugly looking menus that look like they are from the 1980s or early 1990s. It is the same equipment and company as Knology. Yeah, this company gives you equipment that is at least 5 years old. They gave me the same box I had with Knology in 2010. I can really not describe how terrible this service and this company really are... There just arent strong enough words...

Dahlcey Payne

I had internet and cable installed in October, had phone added in December, I never had a full day of service. When I called only one customer service person actually cared that I had no service. I had several techs to my house, had equipment switched out, to be told the problem was in the lines at the pole. No one ever came out to fix the problem. My internet was very intermittent. Signal dropped in and out all day. I was given a 20 dollar credit, but charged for an extra half month of service. When I called to have service cancelled was told they were going to charge me to pick up the equipment because I did not have the service protection plan that I was charged for every month. When I called to complain all my services were down a supervisor named Josh hung up on me. As bad as Comcast is I will probably be going back to them, at least they tried to make it right and would actually credit your bill when your service was down. I would NOT recommend WOW to anyone!

Joei Grissom

Terrible connections. Serveral channels at a time, many times each day go out and my screen says "Weve detected an interruption I your service. Please check the connections and if the problem is not resolved please contact your service provider to restore service..." Ive never even had a late fee with my bill. When I call they cant find a problem with their service and tell me the issue is with the network feed. If they arent disconnected then they are blocky, and hesitant/frozen throughout my shows. It is the most aggravating television experience. On top of that my data use on my cellular service has had to be increased because the internet service is so intermittent that it cant support my phone internet needs. The interest is in and out all of the time as well. Customer service never offers to reduce the bill or fix the problem. Worst provider I have ever used. If I could give a negative number I would. Ugh!!

Misty Gouge

Terrible customer service, expensive pricing and unreliable service. I was suckered into switching from Comcast by the sweet salesperson who walked into my office cold-calling. The rates and excellent customer service I was promised before "signing on the dotted line" disappeared after my signature was placed on said line. The rates are comparable to Comcast, maybe even a little less, but WOW tacks on fees and taxes that inflate the charges by 30% over Comcasts. Their customer service is better than Comcasts in that they actually pick up the phone, but when they do, expect to be talked down to and interrupted while you try to explain the reason for your call. Overall, I am paying a lot more for less service than I had before and will switch back to Comcast after I finish serving this one year contract with WOW. In summary, the Devil (Comcast) you know, is better than the Devil (WOW) you dont.

Amanda Human

WOW has recently began installation in our neighborhood and its been a complete disaster. Markings all over the streets and yards, holes of mud everywhere (including large tire tracks in multiple front yards), trash left behind on site, truck/trailer parked over night in front of driveways & complete disregard for existing lawnscape. We have attempted to call the company to inform them of our complaints but we were continually rerouted to customer service in other states with refusal to be connected to the Knoxville office. I can only imagine how the remainder of the installation will turn out... This is an embarrassment to our neighborhood, and is extremely frustrating for someone who didnt request the service.

trdltly

Update: Local office corrected issue. Would consider using Wow! again. I think the representative I talked with during the cancellation must have worked for DirecTV before Wow!. Same "contract" mentality instead of customer mentality. I should have just gone with Comcast. We had to move due to a purchase falling through by the seller. Had Wow for a couple of months. Wow does NOT service the other house we are moving to, so I had to cancel our service with them. Because they do not service our next house, I have to pay $15 a month x 10 months to cover the contract that they cant deliver on. I will never go back to WOW! again. The operator "could have" fixed it, but chose not to. So much for customer service.

Kim

If you have a choice- dont pick WOW. I had Comcast, but when I moved I had no choice but to go with WOW because of the apt. Im currently living in. The cable Im getting with WOW is a lot worse than Comcast, but for the same price. Also, it seems to me that if they knew they were going to be cutting off many of their customers cable without notice- they should have gone ahead and mailed the.... complimentary (????) equipment needed so those customers wouldnt have to go a couple weeks without the cable THEY ARE STILL PAYING FOR. I hate WOW, and as soon as I have a choice, I will leave them.