Charter Communications

1774 Henry G Ln St, Maryville, TN 37801, USA

Address:	1774 Henry G Ln St, Maryville, TN 37801, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	3.1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 8

Reviews 18

Marty

I have had Charters internet, phone and TV package now for about half a year. Our installer was great and all of the services have been great as well. My dog recently ate the Charter remote control. I drove to their Maryville office and spoke with Berrie. I explained the situation to her and asked how much it would cost for a new remote control. I expected to have to pay for the replacement remote as it certainly wasnt Charters fault that my dog ate the original. I would have been happy with paying a reasonable price. Berrie handed me a new remote and said that it would there would be no charge! That kind of customer service is rare these days. No wonder that Charter doesnt require a contract. They retain a customers business the old fashion way. They earn it.

Prefer Privacy

I am very thankful to Charter and all of their supporting staff, their quality of technology and services, and their expanding infrastructure plans. Because of Charter, I have been able to work from home as a single mother and pursue the dream of keeping my daughter. I have access to high quality internet, and it makes life possible for us, especially during the first 7 years after her birth, when I raised her as a completely single, and abandoned, parent. God bless your company. You are my angels, and hopefully now you know it. I know your services help a lot of other small business and individuals too. Best of all its a wonderful blessing to my daughters education and reading skills now that she is school age. Thank you! :) [Customer for 10+ years.]

Ben Daniels

Recently we were going to switch from DirecTV to Charter. So the tech came and brought his HD box, sat it on top of my HD TV, disconnected my working HD DirecTV box, and hooked the HD box to my HD TV using non HD a/v cables. Not sure if the installer was a moron, or if he thought we were, but it looked awful. Called to ask for someone to install it correctly, but their response was less than great. My choices were take another day off from work, or Drive 20 mins out of my way to get the proper cord, they wouldnt mail it. I took the box back to them the same week and canceled my service.

Tony Long

Twice I tried to get some billing information, some that dated back two years. Both times they informed me there would be a charge for part of it, approximately $32. As ridiculous as that sounds to me, I agreed to pay it, but they never followed through either time. Their representatives are rude, they do not care about their customers, and in no way are they interested in providing good customer service.

Amber Nestor Gregory

The quality and speed of the internet via Charter is absolutely incredible! Also, their customer service team is VERY accessible, VERY quick to answer calls, and VERY knowledgeable. I am incredibly thankful for the services they provide in my community. You make work, education, and entertainment accessible at an incredibly high level of quality, and it is deeply appreciated.

Reatha Hall

So bad cant even give it a star... they took out double payment. Which caused bank fees, so not only are you out the double payment but the bank fees also, which wont be refunded until Charter refunds the mistake they made. Crazy, oh but this dept does that not us... crap, terrible service, terrible customer service, terrible company.

Earl Stephens

We previously had charter loved it. But we have moved and have called them for last two weeks and the have gave my wife the run around about getting everything hooked up first they say 7 to 10 days well now its 3 weeks. But I think Im seeing direct tv in the future Im not waiting no longer

Matthew Gregory

Excellent Quality High Speed Internet - This is a very helpful and dependable service for my family, business, and education needs. As a licensed electrician and repairman its important to me to have these services for myself and family.

James Ledbetter

Was told my first bill would be a partial since i started internet in the middle of the month plus $10 activation fee. I was actually billed for a partial month and another month plus the $10 so not pleased at all...

Kathryn Cole

The 5 stars on here are a lie, theyre being paid off. I paid for 100 Megs a second and it feels like 1/8 Megs a second. If you have other options, anything is better.

Raymond Hawkins

Super friendly staff and no long waiting lines. Theyve always handled everything Ive had come up very nicely and made me very happy to be a Charter customer!

Jimmy Tubbs

I hate that their service is so expensive but they are always very accommodating when I have an issue.

Tracy Smith

This is where I work. I love my job. Nice place to work for professionals.

Frank Weiskopf

Spectrum has alway been responsive to my tv and internet needs.

Luke Benson

Super fast support! Thanks!

Jerrime Day

Been with them for years

Frank Cooper

Heard there great