Accurate Automotive

111 Enterprise Blvd, La Vergne, TN 37086, USA

Address:	111 Enterprise Blvd, La Vergne, TN 37086, USA
Phone:	+1 615-220-0333
Site:	accuratecars.com
Rating:	4.1
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 12

Reviews 4

Brian M

I recently used Accurate after reading these great reviews. My experience was unacceptable. I had dropped the car off originally at Gary Force, where they were pretty sure it was in the transmission. Granted their quote to take it off was outrageous, so I took it to Accurate Automotive. I had found a youtube video with the exact diagnosis and sound my car was making, so I told them it may be the ring gear based on that video. They called me the next day and said they would have to replace the clutch which would take 3-4 days to be delivered and installed. So I waited. I called 4 business days later after not hearing from them, and they told me that it turns out, it must be something in the transmission so they needed to take it out but that I should replace the clutch anyway since they had already done the work to get to it. I agreed since my car has 110K miles and would probably need it within the next 30-40K miles. They then figured out the problem was a ring gear, which I warned them of and put on my diagnosis form the first day. They told me it would be another 3-4 days to deliver since that obviously was not a stock part. I asked if it was possible that it could be done on Saturday since they are open, and the guy said sure its possible, but I later found out that the guy that works on transmissions does not work on Saturdays, so that was a flat lie. I called again 4 business days later. This time, they told me they had to order a "sensor" that controlled my speedometer. Strange thing is, my speedometer worked when I dropped it off and they said that my speedometer would not work without this part. Anyway, this part also would take another 3-4 days to get in the shop. They told me I could pick the car up and drive it without the speedometer, but for me it wasnt worth the drive, after all they had already taken 14 days, what was another 3. You might have thought that for customer service sake they might overnight the part, but no, they didnt feel it was important at that point I guess. In my time, never have I ever had a car at a shop this long. They should have taken everything apart and "Accurately" diagnosed my freakin problem. Instead, their step by step procedure wasted my time and upset me enough to make me inform you. If you have 2 and a half weeks to get the work done, they are great. If you are a normal person with a life and job, their service is unacceptable. I tried to follow up and let them know I would be leaving this review 2 weeks ago and they havent gotten back with me, so I assume they dont care. PS. they never called me along the way without me calling first and they always told me they would let me know. Take it for what it is, I will never use them again.

Annette Jack

There was one particular situation when I was told that oil pan need to be replaced. This company has been the only company that worked on my car when it came to oil changes and any other maintenance work. I have a 2006 Acura and I was told from wear and tear that these things can happen and I end up paying for the whole cost. The cost for everything was well over 600 dollars and I did call around and most autodealer ask why am I bearing the cost to replace oil pan because this is an issues of someone tighten up the bolt to tight that caused the treads to be stripped. When I learned of this I spoke to the manager about everything along with my cousins fiancé who works on cars and things got so heated that I just stated to let it go. I was told from a lot of auto workers that this should never had happen and for them not to own up to the cost is beyond them. I also, have to say that I am a women that only want fairness. I do still go to them because beyond this I still had great services they had done for me and for that I would rate them higher. If someone ask who I recommend I will tell them my story and allow them to make their own decision. ***Hopefully instead of using a drill make sure that bolt is tighten after a oil change it should be tighten by hand and not a drill. UPDATE on whoever is reading. 10/12/2015 5:33 pm I gave my reviews and now they are refusing to do business with me. Wow! Thats great customer services! Also, I did not go to Walmart until after I pay for the oil pan that cost 600 dollars. I was not coming back to do business with them but like a stated earlier that I had other services done by them and it was great services. Please dont give a three stars below because they are good by not doing business with you.

John S

Bought a car here and was not told about multiple issues. Bought it in the daytime so I could not tell that almost every interior dashboard light was burned out. They argued with me and basically said "too bad - you can pay us to fix it" when I called the day after buying it. They knew about it, but just chose not to disclose. They also told me "There are no problems we can see from the accident and the technician could not tell it had been involved in an accident upon inspection." So, trusting them and their "technician", who knows much more than I do about what to look for when inspecting for body damage or frame damage, I thought the accident that was on the Autocheck was minor. Now its later, and I am trading the car into Carmax. They showed me where there has been major body and paintwork on the driver and passenger side quarterpanel (and other areas), and where there are pinch marks from the car having obviously been on a machine to straighten the frame from the frame damage that had been suffered. I am sure any competent technician at Accurate would have known the same. If not, then they know as little or less than I do about car condition and I wouldnt want them associated with a purchase or repair. Either way it is concerning. Very disappointed. Buyer beware. UPDATE: Since I cannot respond to your comment below, I will just ask here.... If I come in and show you "clamp marks" on the pinch rails indicating frame damage and repair are you going to buy the car back? And are you denying that you sold me a car with almost all of the interior dash bulbs out and told me literally the next day that I was welcome to come in an you can charge me to fix them all?

S Sutherland

This was my first time to use Accurate Automotive. I must say that I was impressed from the very beginning. When I gave the symptoms of my vehicles problem, the receptionist gave me some possible diagnoses and some price ranges if she was accurate. That is virtually unheard of for automotive shops today. All of them want to say the traditional "Bring it in and let us take a look at it." That is not always an option for people on a budget. An appointment was then made, the vehicle was looked at, and a price was given. I picked up my vehicle at the agreed-upon time and everything was fixed on it at the agreed upon price and I took my vehicle home. I received a phone call a few hours later from the store manager. He said a mistake was made. While working on my vehicle they noticed that they needed to increase the scope of the repair which would have normally been an increase in price. They did the work and failed to contact me with the price increase. Since they did that they did not increase my price and stayed with the original price no questions asked. They never even asked me to pay more. What an example of staying true to ethics and moral decisions despite it costing their business potential profit. I have found my new permanent mechanic.