Coleman American Moving Services, Inc.

114 W Trinity Ln, Nashville, TN 37207, USA

Address:	114 W Trinity Ln, Nashville, TN 37207, USA
Phone:	+1 877-693-7060
Site:	colemanallied.com
Rating:	2.4

Location

Photos 11

Reviews 6

Leigh Ann P

If you need extra stress and headaches during your move, by all means call Coleman. The only reason I rated two stars is because the packing and loading crew (a subcontractor) were very nice and accommodating, even though they did break a few things. The Coleman sales and corporate people, I would give ONE star. The overall process I rate as a 2/5. 1) When David Voyles came to our home, he assured me they could pack us one day, load the next and deliver on the third day. He also told me several other things that werent true....he is a SALESman, very likable, but provides NO customer service. 2) We were told three packers would be there on the first day and stay until things were packed. Two packers showed up around 8:30 and left at 12:30 for a doctors appointment. Everything was finally packed on the third day. 3) When I asked about additional insurance, we were told we couldnt get the insurance because some items were already loaded on the truck. The contract states that insurance can be selected at the time the customer signs the bill of lading, which isnt even available until everything is inventoried and loaded into the truck. It took several calls to corporate to get that straightened out....added stress for no reason. 4) On the way to the new house, the truck got stuck because the driver didnt follow my directions. That required a wrecker...more delays. Then the truck (a semi, which was not needed to start with) couldnt make the turn into our street. So they had to park in a restaurant parking lot, unload into a smaller truck, and shuttle to our house, which basically means they moved everything (and risked damage) twice. 5) Broken items included a hand-painted margarita glass we received as a wedding gift, my office desk and a tile from our fire pit, which we cannot match. I know accidents happen, so the breakages werent nearly as disappointing as the shoddy service we received from the Coleman office. That should tell you all you need to know.

Paul Iannello Sr

We had a bad experience with a previous local moving company, so we felt we would be safe using a worldwide moving company like Coleman Allied. We just inherited a house full of antiques from my mother-in-laws estate. I personally moved these same antiques from Louisville, KY to Goodlettsville, TN and then two years later to Gallatin, TN without breaking one of them. I was assured by David Voyle, after taking a tour of our home, that it would not be a problem moving from Gallatin, TN to Springfield, TN (30 miles). He said they would carefully wrap everything. Well, much to our chagrin, over 25 items were damaged, one antique was was never found, and the costs of restoration from an antique restorer were close to $4000. Coleman Allied offered us a whopping $800 dollars for all of our damaged antiques. What kind of insurance coverage pays 60 cents a pound for damage? This means my weight set would have brought more than our 200 year old grandfather clock!! This is on top of the final bill being $2000 more than what was quoted. The moving process also took 3 days. The men were polite and very kind ... unfortunately their kindness did not protect extremely valuable antiques. Now they are forcing me into arbitration and I am getting our attorney involved. Coleman Allied would probable be a good choice if you were moving bricks. I guess there is no mover that cares for your things like you would. Im not a complainer and am very sorry I had to write this.

Lisa Klekowski

WORST MOVE EVER. If I could give negative stars, I would. Bottom line--choose this moving company if you want all of your stuff thrown into a box, broken, and also lost. They also attempted to deliver a few items to me that werent actually mine. On top of that, when I had a complaint at the destination, I was told a general manager would call me the next day to help. That never happened either. I had so many broken (shattered, not just a dent here and there) that I require a whole other page to list everything damaged. They put tape directly on the furniture finish when wrapping it up. They didnt use packing material to wrap delicate glass items. Papers were randomly thrown in a box with clothes and shoes and glass. This was all destroyed. On top of that, over 10 boxes were badly crushed at delivery. Wood items looked like they were dropped on the ground multiple times. There was absolutely no respect or care given to my belongings. Lastly, 5 boxes are now missing including all of my clothing. Not only was the service horrible but this moving company has done nothing to attempt to fix the problem. Do not hire this moving company unless you want everything damaged and you also dont want to be reimbursed for any of it.

M Kay Doro

Please, please, please read ALL the Nashville reviews before contracting with Coleman/Allied. Everything previous reviewers have written is TRUE and happened to us in our cross country move from Tennessee to Wisconsin. Here is a brief summary: 1. Smooth talking salesman presents rosy moving picture..ok, sounds good..acceptable quote..lets do this, where do I sign. 2. Scheduled packers arrive 9:40 am with semi trailer, packed and loaded about 1/3 of our household goods, left at 5:00pm. 3. No one from company came the next day. Told they had other people to take care of and that I had not packed all I said I would. 4. Came next day in much smaller truck (our goods unloaded/loaded)about 11:00am. 5. Finished loading our goods, as new owners were moving in. Horrible, chaotic experience. 6. Movers arrived at new house 5 days later, at 9:30am. Finished unloading at 9:30pm. Had to have family members assist or it would have been an additional 4 hours. 10. Broken antiques including German wall clock, bookcase and crystal creamer. 11. Finally, there are LOST items. A 6 ladder and 2 beveled glass shelves to hutch. What else is missing? No response from this company.

Anonymous User

I chose this company because they claimed they are agent for Allied Van Lines. Turns out the Nashville office is a joke! On the moving day, they rolled up 3 hours late and drove a U-Haul truck to pick up. I knew nothing about renting a truck and nobody told me I need to pay for it until I found they overcharged me more than $400 compared to the guaranteed price pledge. After moving, the agent refused to send me the recipient with itemized list of charges. So I had to contact BBB for assistance. Unfortunately, BBB notified me that they have not heard from the moving company and have exhausted their resources trying to pursue my complaint. In addition to the transportation fee, the packing fee, and the insurance, have you ever heard that a professional moving company need to rent a U-Haul to move and ask a customer to pay for it? I learned a lot from my moving. I hope nobody else will pay as much as I paid.

J Hunter

Worst movers ever. Bad from the beginning. The "salesman" took down erroneous information during his visit - even though we called and confirmed - and showed up on moving day with too few trucks and too small of a crew. The "professional" moving crew must have been hired that morning from the nearest street corner. Weve had furniture moved all over the country, multiple times, and even used the independent hired loading/unloading crews. We have never had this much damaged furniture until we used these amateurs. If you value your possessions, I recommend you use ANYONE but these hacks!