Hiller Plumbing, Heating, Cooling & Electrical

915 Murfreesboro Pike, Nashville, TN 37217, USA

Address:	915 Murfreesboro Pike, Nashville, TN 37217, USA
Phone:	+1 615-292-6110
Site:	happyhiller.com
Rating:	4.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 47

Reviews 4

Matt Posey

I think I speak for most people when saying, its just a great feeling when you get the type of service you expect. 1st Experience: Recently, Ive had some bad luck with HVAC systems. 1st experience was with my rental. I got the call, its hot in here! I called out the original HVAC company who installed the system approx. 4 years ago to check on the unit. They misdiagnosed my problem, replacing an evaporator coil and then two weeks later said I needed a new condensor or I would need to spend 6500 on a new unit. They wouldnt stand behind their work despite them servicing my main home and installing a past system. I called around, looked at reviews and called out those with the highest ratings AND a good selection of units. In the end, Hiller Heating and Plumbing was the company I chose. They simply treated me the way I wanted to be treated and their warranty on their install was awesome! I went with a Bryant Evolution and my Tenant is still raving on how much of an improvement things were. 2nd Experience (Today!)- In my main home, I had a nice unit installed about 2 years ago. That unit is working fine thankfully. My upstairs split unit was having issues, had a fan balance issue. They said I had a bad fan, replaced the fan and said the unit was fixed. I called them back out because it just didnt seem like it was running right. After another service call, I was told the unit was about to go and I would need to replace it. The unit still worked, but barely pushed air and a leak also started. Called out Hiller (Brandon Hinson). I signed up for their service program. In just a few minutes Brandon said, "Mr. Posey, you know they have this fan on backwards?" In a few minutes, Brandon figured out what was wrong. Brandon also figured out how to flip the motor so I wouldnt have to purchase a new fan. All of this covered under the warranty. That said, our unit still has some issues, some of the initial designs of the system have flaws so I will be purchasing a new system. Overall, the sales rep Jameson and service Technician Brandon have restored my confidence in service. Lowest Price doesnt always equal lowest cost and I strongly recommend Hiller to all of my family and friends.

Kori Woosman

Not saying Hiller itself is a bad company, and I am all about paying an extra buck for good, quality work, but the quote I got today for an electrical job was outrageous. I needed a box and wire run to my outside for a hot tub I will be getting within the week. I contacted Hiller because I read some positive reviews and I figured I would give them a shot. The dispatcher said they would actually be able to come out today and I was thrilled. Within 30 minutes the gentleman was at my house. My breaker is located inside my garage, and I do not have one outside my house, as my house was just finished being built in December of 2016. The electrician stated they would have to run the wire from my breaker through my siding on my house and trench (bury) the wire and run it alongside of my house to the backyard where the hot tub is being installed. A total of 70 feet of wire. He said he would write me up a quote and once I saw the quote, my eyes almost popped out of my head. $2200 dollars. He stated the trencher itself was 600 dollars to rent and even without trenching, I was looking at a 1400-1500 dollar job. I told him I would wait on it and let him know. He told me they stand by there work and it is warrantied for a year or maybe two, he was not sure. He did tell me they are not the only electrical company in the area (which I knew) and I could shop around. I am glad I did. Once he left, I called Home Depot. I can rent a trencher myself for 78 dollars. I had another electrical company (C&C) come out today and give me a quote. 500 dollars to hook everything up including the wiring of the hot tub once it arrives. I will be trenching the ground myself (should take about an hour) and the electrician said they will fill in the dirt once everything is hooked up and tested. I do not recommend Hiller for electrical as I believe they overcharge there customers significantly. Shop around and do your homework before going with Hiller.

Harriet Spear

After a disturbing, sudden and scary electric fire in a breaker panel, and over 40 hours over 2 days time, with a Hiller tech at my house, attempting to fix/refix and install an entirely new breaker panel and ensure this would never again happen, I finally had another 2-man team led by Todd and assisted by Nathan that were here for several hours today as there were still many issues that needed to be addressed. Todd stayed until he checked out entirely the "new" breaker panel that had been installed, as well as the 2 other breaker panels They stayed until EVERY concern I had with regard to the BRAND NEW inside panel was fixed as it should have been initially and after both other panels were thoroughly reviewed. Todd recognized AND fixed the brand new inside breaker panel by redoing the wiring to incorporate the fact that the outside breaker, installed years ago in case the generator ever is needed, was consistent with that. The fact that Todd is VERY experienced and took the time to follow everything until he understood exactly what had been done vs. what should have been done, meant he did the job he is paid to do. Had I not called in someone else who (1) took the time to LISTEN seriously to my concerns (2) took the time to follow everything from beginning to end AND (3) FIX what was done wrong, I hate to think what else could have happened. I knew something was still wrong, so Im thankful that David Hoffman and Todd took my concerns seriously and that Todd did such a through job. I also really appreciate Nathan. He was a good, serious, interested worker and obviously is learning a lot. I was impressed. Both Todd and Nathan seem to have the temperament to take customers seriously and to respond to their concerns. Thank you Todd and Nathan for once again restoring my faith in Hiller and once again making me a happy Hiller club member. Before they came out, I was ready to make a complete change to another company.

Michelle C

Waste of my time! I made an appointment for a plumber to come give an estimate to replace a cracked fiberglass tub with another standard tub. At first they said they would charge me a service fee but would waive it since I was a new customer. Red flag #1. The time set up was 2-4p. At 3:15p a rep called and asked to change the time to 4-6 pm. The plumber was supposed to call when on his way. The person did not, and showed up at 5:15p. He spent 5 minutes looking at the tub, took 2 pictures and said it would be $900 plus me supplying tub and fixture, or $2200 if they supplied the tub. He wouldnt/couldnt answer my questions about installation. He was not able to answer my questions about the valve, and why it would need to be changed when I was going from a Moen fixture to another Moen fixture. He just kept saying "well the one we use has a warranty." He spent 5 minutes in my home. I dont think he was even a plumber. He said I would have my quote via email in just a few minutes "after he called his supervisor" A few minutes later I get an email with a quote for $1800-2800. The quote is poorly written and looks like he filled it out with text message. No real details on the job to be performed. What a waste of my time! I called the company back that night and asked for a supervisor to call me. I was told one would call me the next day, and no one called. I received a call the day after that from some customer service rep asking me if I was "happy with Hiller service." I told her no, and informed her that a supervisor was supposed to call me back about the issue and didnt. She said she would have someone call me and no one did. At this point, I would not waste my time dealing with Hiller for any service. Plus $2800 for a tub replacement with a standard tub is RIDICULOUS. They have the commercials but seems service and workers must be on the downhill.