Austin Auto Techs

Address:	4918 Hamilton Rd, Austin, TX 78759, USA
Phone:	+1 512-298-4435
Site:	austinautorepairshops.com
Rating:	4.7
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed

Location

Photos 25

Reviews 5

Christie N

These guys do not like older cars!!! Do not go here if your cars are built in the late 90s or earlier! I had used them a few times, for work on my oil and brakes; Did not end well either time! The few times I went there, I basically over paid to have them not to work on my car!!! I brought my car in to have them look at my breaks, they said well the brakes are okay, but you might need an oil change. They mumbled something about older cars are harder to fix, and they would have to send it to their other locations? So even though I heard a loud rubbing noise around my wheels. I took their word for it and opted to get the oil change. Even though the guys on the front desk, Mike and Craig, were friendly. I thought it was weird they told me my car would need to go to another location because it was implied it was old. My car is 1995 toyota and getting them to do a high mileage oil change was very difficult for them, I guess! They dont write down when you need another oil change they just write the date and mileage you come in with? So you can add 3000 miles to that amount and 4 months to that date.... Very strange. They apparently did a HIGH mileage Oil (well they charged me for) But with more than 500 miles, so around 2400 miles in to their oil change work. I was driving on busy I35 in Austin, and my car for the first time EVER started to smoke under the hood!!! I had to get an emergency oil change at Jiffy Lube and it was 15 dollars cheaper then at Auto Techs and had to replace things around the oil area! So they some how mucked up a oil change which they charged me full price for. I was livid and then I went to the closest mechanic shop happened to be a Pep boys! And asked about my brakes...They told my my brakes were down to the numb!!! I was like not even two months ago I asked these Auto Tech dudes to look they said they were okay? The Pep boys mechanic was like "cant you hear the noise?" I then took the car to another small auto mechanic shop near my apartment in Jollyville, and that mechanic said the same thing that the Breaks TOTALLY NEEDED To be Fixed! Auto Techs didnt want to work on my old car what mechanics cant fix a toyota? So when I told AT i needed brakes done they actually quoted me on my brake work $780! I was floored what JERKS! Maybe because Im a girl, who just moved here, most of the customers who I was in the waiting room were guys. I mean maybe they feel they are like a hair salon and charge women more money for the same services they provide male patrons! I was just floored that they screwed up that bad and I had to pay a ridiculous bill for extra parts needing to be fixed because these jerks didnt want to work on a older vehicle. Most the cars there were 2000+ year models so Just be weary if you have an older car and are a single female. I mean Pep boys and the Jiffy Lube were cheaper and my car is running good. Sad I usually like to be a patron of small businesses but these guys really mucked up working on my car.

Ivan Nikolov

This is the second time I go to Auto Techs on Hamilton Rd. in Austin.. and they delivered a superior customer service once again! The gentlemen that helped me were Mike at the front desk and Jason - the mechanic who worked on my car. Mike made sure all my needs are catered to and that I stay within budget. He was patient with my requests and very accommodating. Jason took the time not only to explain what was wrong with my car but to educate me on the issue at hand as well as on other, not problem-related potential issues with the car. I totally appreciate the attention and the great customer service - something that I usually do not associate with car repair shops. I will be going there for more work in a few days, so lets see if my excellent impressions will remain. If no edits to this review then that has been the case. Update: I called today expecting the same great customer service as always. Felt rushed on the phone and almost as if I was intruding. It made me feel guilty for asking questions. I scheduled, front desk person hung up as soon as I said "thank you". I couldnt stomach being made to feel so unwelcome for bringing my business there. After I disengaged the call I dialed back and canceled my appointment. I dont think I will be returning there. The front desk person with the unwelcoming attitude was Mike. Five stars a year ago to two stars today. The only reason is the fact that in the past the experience was great.

Anonymous User

I HIGHLY RECOMMEND THIS PLACE!! I know nothing about engines so Im very skeptical of who works on my car - because they can tell me anything and I wont know the better. Its a situation based 100% on trust. Auto Techs was GREAT! I had a bad leak in my 1995 Jeep Wrangler. Yesterday, I drove it down to Auto Techs and they took it immediately. Only an hour later I got a call back with the diagnosis and detailed estimate. Total of $650 to replace the radiator and pump - VERY CHEAP! I approved the work and got my car back today - thats a 24 HOUR TURN-AROUND for a radiator replacement!! The jeep runs great and feels like it was never broken. The staff was VERY FRIENDLY (unlike most shops where mechanics seem to despise their customers). As I left Hugh reminded me that their work and parts are guaranteed for 12 months! Then, I walked out of the office to my car and 2 different mechanics gave me a courteous farewell. Before coming to Auto Techs, I have only gotten grunts and dirty looks from mechanics! So to recap - Auto Techs is trustworthy, quality, cheap, fast, and courteous. Five qualities hard to find in one place.

Anonymous User

We had a coupon for a free inspection. I was a little unsure of a "gimmick". I thought places like these would have tried to fail my bronco, and make money somehow off of me. But my wife had taken her mazda tribute there before and came back home with nothing but great things to say about this business. So, she talked me into going and sure enough, right when I walked in, the front counter associate greeted us and after I explained what services I was here for, they told my wife and I to make ourselves at home and offered us refreshments. They took my Bronco and ran all their tests, and 15 minutes later, I had passed without them trying to sell me on stuff I didnt need. I would definitely recommend AustinAutoTechs to any of my friends. I truly believe that this company is the best kept secret on 620. Thanks guys!

juan vazquez

Weve been here since we landed in Austin a couple of years ago. I was very lucky of being recommended to this place. They have been always super helpful with us for anything related to our car (even with buying a preowned car!). The staff is awesome, they are patient, super friendly and explain to you EVERYTHING and all the choices before doing any work! I never had problems to schedule an appointment, they were able to help me when I was in trouble even without appointment a couple of times! (or even more hehe) On my case work has been done always in time. And you can wait there in a well equipped and comfortable waiting room. So... definitely if you need a mechanic, worths to visit!! We really feel lucky of having found this place!