Coachworks Car Wash

3919 Juniper Trace, Austin, TX 78738, USA

Address:	3919 Juniper Trace, Austin, TX 78738, USA
Phone:	+1 512-402-0500
Site:	coachworkscarwash.com
Rating:	2.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM

Location

Photos 27

Reviews 6

Joshua McClure

I paid $99 for the "Super Wash" which is one of their highest end washes. For comparison, the basic wash is $18. I had just been camping with my dog and my son. There was dog hair, sand and dirt inside the car and mild tree sap on the exterior. So definitely time for a good clean and detail. I sat outside and waited for the car to get cleaned. I watched them pull the car around to the front and go over it with a rag for about 2 minutes. They then left it there for about 20 minutes. I had watched other people get called when they pulled the car around and they didnt call me. I waited for another 10 minutes and decided they must have forgotten me. I walked up to the guy who had gone over it with the quick wipe down and asked him if it was done. He confirmed it was done. I walked over to the car and it looked like a 12 year old had washed it. The tires had been halfway armor alled. The wheel spokes on one wheel were only half done. There was still sap on the car in multiple places. The foot wells and seats looked good but the back of the car still had mud (and I mean clumps of mud) and dog hair all over the inside. The drivers side dash was only halfway armor alled. I asked for the manager and he asked me if he could help me in a self defensive way - his tone told me that no matter what I said he wasnt going to help me. I showed him the sap and the dirty wheel spokes. He assured me that the full wash had been completed. I told him it obviously had not been completed because the car was still dirty. Instead of cleaning anything I pointed out, he just got more angry. He ended up storming off and telling me he would fetch someone hirer up, after insisting that everything was fine. I told him not to bother and that I would not be coming back. I grabbed a rag and cleaned the remaining dirt and sap off the car myself the same way I would if I had gotten it cleaned at a gas station wash machine. When I got home I noticed the mud and dog hair in the back. So for a $99 Coachworks detail, you get to clean the car yourself. I will never be going back.

Melvin Hale

STOP. DO NOT GO HERE. FIND ANOTHER CAR WASH! Avoid this place. All the reviews are correct, the service takes a while. Bear in mind, that comes at a cost. Because so many cars need to get washed, the place gets overwhelmed and they basically hustle through each one. But thats not my issue... Two things (and Ill be brief): 1. They left two - TWO - full vertical scratches on my windshield. From bottom to top. No idea how. They claimed it wasnt their fault. Ok. Fine. But when I arrived I had a perfectly fine windshield, yet when I get it back, two massive scratches. Figure that logic out. Would not compensate for windshield either. Completely jerks about the whole thing. 2. The washed my floor mats and put them in the trunk of my car. Whats the issue you ask? They were soapy and still very damp! I mean seriously, this place is a complete waste of your time. I moved from Georgia recently and couldnt tell you if there is a better car wash nearby. But what I CAN tell you: DO NOT go to this car wash. Keep it moving. If I had the ability to attach pictures, I would. Terrible service. Go in for a $50 car wash, come out having to buy a $500 windshield. Thanks guys. Really appreciate it...

Gina Hansen

Terrible do not go to this horrible place. I will never step foot here again. What these people did to me was beyond outrages. The last time I took my car they spent 5 hours detailing it for 199.99. Since my husband and I was in the area had to have SUV cleaned and spent 169.99 FOR a 30 dollar car wash, The Hispanic guy told me I was no longer able to go to the car wash becuase my husband didnt pay the bill which in fact he DID we even called the card company and lord and behold THEY TOLD US WE NOT ONLY PAID THE 169,99 WE ALSO PAID 20,50 for a sticker these unprofessional people didnt apologize!!! HE DEMANDED ANOTHER PAYMENT .................IT GETS WORSE FOLKS................they even told me never to return. A friend there told me someone isnt reporting the paid tickets WHICH DOESNT seem right . It looks as though management doesnt seem to care. I doubt if they will stay in business for THERE WAS ONLYvery few cars there to clean. GO someone else these peop le have a history of corrupt practices one of the workers there told me to report them to BBB.. which may take place. Save yourselves the time and expense

Fernando Chavez

Worse customer experience ever! I paid $139 for a detail job. When I went to pick it up there it was mud on the foot board of the truck, pollen in all the edges of the tailgate and the door windows, and spots of dry drops of water on my chrome details as well. The manager approach and yell at the worker that was still finishing the spots on the truck and said: "thats fine, leave it like that, if he wants to get extra work he has to pay extra!" I was like "Where am I?" I saw the owner and approach to him and ask him very calmly to please come and take a look to the job, I thought, you know "these things could escape from an owners sight and you could missed whats going on in your business". But "wrong!" he just shout towards me "Its fine!, this is the cleanest vehicle in all this car wash! and say to the worker, just leave it like that!" So then all my customer experience made all sense to me as why the Manager acted in the same way, the owner doesnt do any better. Do you want to experience a fantastic bad customer experience, then this is the place to go.

Joseph Stacavich

Love hate relationship with this place. They seem over-priced for the quality of work they offer. The silver star wash and detail is all I usually do now. They also are not good at getting the bugs off the front of your car. Paid $80 since I have an "over-sized" car for their higher end wash and detail, and there were bugs guts all over the front. These were recent ones, not some from 10 car trips ago. By the way, I have a Ford Edge, small cross-over vehicle, would not call the interior of that vehicle over-sized, but they do. So that adds $15 to any price of detail. My wife got an oil change here and they didnt have synthetic blend that her car requires, so they made her go full synthetic and it ended up costing $90. Wont do that again, will just pay $35 and wait at the dealer. The inside is nice and accommodating, staff has always been pretty decent to me. They are not the fastest around, so dont come here for a wash and detail if you are in a hurry. They do have just a wash only, but youd be better off at any gas station around town.

Fellow Austinite

This place is the worst car wash Ive ever been to. I went in with the intention of having my car vacuumed and the inside detailed. I was talked in to getting a wax and polish and the salesperson said hed include the inside deep clean at no charge. I left my car there and they said theyd call when it was ready. They never called and didnt return a voicemail that I left prior to them closing, asking if it was ready. I ended up getting it the next morning. They had parked the car under a tree overnight, so there was dust and tree bits all over the car. They also hadnt vacuumed or cleaned the seats. I was told my receipt didnt reflect that level of service, which I guess is what I get for taking the salesperson at his word. $100+ later and I get back a dirty car. I sent the owners a complaint with pictures of the inside and outside of the car and didnt receive a response. Frequent at your own risk, youve been warned. Even if the service would have been good, theyd still be way overpriced.