Friendly Car Care

Address:	9110 Burnet Rd, Austin, TX 78758, USA
Phone:	+1 512-821-3300
Site:	friendlycarcare.com
Rating:	4
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8AM–3PM Closed

Location

Photos 20

Reviews 4

A. Ruckus

Screwed up work on my car, refused to fix it, refused to issue even a partial refund. Ive added some details because the manager decided to reply. EDIT: Well, since the manager is here getting his facts wrong yet again, Ill address the issue in more detail - the skid plate came loose literally within ten minutes of pulling out of his parking lot on Saturday afternoon, not while I was on my trip, and it was *much* worse than it was when I brought it into the shop. Whatever they did changed the problem from "minor annoyance" to "almost undriveable." His mechanics had the car for five hours but waited until the last minute to do the repair, so when I called them five minutes after it happened, no one was there to answer. I had to find another mechanic who was open late on a weekend afternoon and wait another two hours to have the problem fixed. Yes, I asked for a refund on some of my other work as compensation for the inconvenience. I was told no. Not "we understand that this is a hassle, but we cant comp the full diagnostic cost. How about 30%?" Just nothing. The manager, Greg, grabbed the phone from his employee and was yelling at me within literally thirty seconds after he called me back about the complaint. He insisted that the repair happened late on a Thursday (I brought the car in on Saturday morning), claimed initially that I only asked to have the skid plate fixed (I had called them three days before the "repair" and told them about all four issues), and would not stop talking over me long enough for me to correct him. The employee I worked with could have told him all of this if hed asked. He didnt bother to get the facts before he lost his temper, and he didnt even apologize for the error. I didnt threaten to leave bad reviews about his business. I called back after he hung up on me and told his employee that I was going to let people know about the poor service I received. Greg refused to come back to the phone after he hung up in a huff, but apparently his employee delivered my message. No wonder he doesnt want my business - I actually expect him to make it right when his shop screws up. Ask yourself if *you* want to deal with someone like this. I dont. Id prefer someone who stands behind their work, even when its something small that they do "as a courtesy."

Christi Miller

The guys who ARE Friendly Car Care are simply magnificent! After failing my state inspection I drove across the street very frustrated and kind of sick to my stomach. I had repairs done on my car in December by another car repair shop who really took advantage of my lack of knowledge about cars (an expensive lesson), so I had a bitter taste in my mouth when it comes to trusting automotive repair shops. My frustration walked in the door with me it could have been the same situation here...except Gregg the owner took me behind the counter and showed me EXACTLY on his computer why my car failed my inspection test. He explained in detail what needed to be done to fix the issue keeping me from passing my state inspection, then he showed me what was very workable as to the high side and the low side of what I could expect my repairs to run. His attitude and his willingness to not only educate me on my car repairs, but he really gave me reason to trust his company. A good reputation is golden when it comes to a successful business and Gregg assured me he and his people would take good care of my budget and my issue. I made my appointment and put my car and my finances into his hands. Gregg, Michael, and the very excellent technician Ryan who worked miracles on my car were BEYOND professional and fair. I am so well pleased with how I was treated as a customer, by their dedication and willingness to make my car right in a very seamless time frame, and am a witness to the fruits of a business run with excellence. Friendly Car Care is the ONLY place I will ever bring my car to after todays exceptional service! I dont know why I have seen a few negative reviews on here because I couldnt have asked for a more professional team of service people who stand behind their work and their reputation, and who go all out to please their customers. I am one happy customer!!!

Paul Stables

Incompetent is the only way to describe Friendly Car Care. I took my 1982 corvette to them on July 21, and they replaced some parts in the differential. I get the car back and there is a binding noise in the rear end, meanwhile I also had an idling problems, which I had them diagnose. It soon became apparent that their method of fixing a car is just to start replacing parts. Each time they fix something it does not fix the problem, but of course they charged me for it. So I am now out of pocket $3000+ and I still have a rear end problem and idling problem. They are completely incompetent and have no clue about customer service, Beth has no mechanical know how whatsoever and Greg the owner is dismissive to the point where everything about what they have not fixed is somehow my fault. In this case they say the parts I supplied that were brand new HAS TO BE THE PROBLEM, and want to charge me $99 to diagnose, yet for the last month and half they have been DIAGNOSING and charging me every time.. And Greg, when you give a customer back a car that s revving so high it almost snaps the drive-shaft when put in gear, dont tell me that it is my fault and that I needed a new O2 sensor and that I was told that by Beth. Her words were that it MAY need a new sensor because it is reading slow, and just so you know, you DID PUT A NEW O2 sensor in and it did not solve the problem.... I am now going to take the car to another repairer, and decide if I need to take any action regarding their repairs!!

alberto riojas

Ive visited Friendly Car Care dozens of times over the last few years. Ive taken my two vehicles there, two company vehicles, and recommended them to friends and family alike. They team here is always top notch. Im always well aware of, and in control, of any service and or decisions being made about the vehicles, before im ever charged. i often receive courtesy calls, reviewing what options i have, how they might impact the vehicle, what they cost (and why). Ive never been forced to purchase a service with them. i often receive e-mails with estimates and price break downs. Ive been encouraged, when they had a supporting reason to do so. sometimes when im in the shop and have a questions, theyll help me refer to a technical document that sheds more light on an issue. -- like when i went in for my 75K miles check up and asked about my timing belt, only to have them bring up the specs on my vehicle and find that no adjustment was needed because i had a timing chain. i was ignorant of this prior to them looking it up, and it would have been an easy charge for them to add on. (i was literally asking for it) But, they did not. they fact-checked for me, as they normally do and help me chose whats best for my vehicle and budget. These guys are top notch. 10 out of 10.