Green Island Car Wash

12600 Research Blvd, Austin, TX 78759, USA

Address:	12600 Research Blvd, Austin, TX 78759, USA
Phone:	+1 512-257-1799
Site:	greenislandcarwash.com
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 9AM–5PM

Location

Photos 50

Reviews 6

Zachary Woodall

You 100% should avoid this place, trust me its worth the read. Take your car somewhere else -- Another reviewer mentioned the nearby Arbor Car Wash. I waited a full 24 hours to post this review so I would be levelheaded while writing. I brought my 2016 Subaru WRX to be washed at Green Island, as i have done several times. This usually went without issue, and while i thought it was a touch overpriced ($8 upgrade for them to wipe my rims and add tire shine) and they usually miss several spots inside and out, I kept coming because its convenient for the area that i work/live. Yesterday however, they left my headlights/radio on with the car turned off for a few minutes which killed my battery. The battery was obviously already weak for this to have happened, but it had not given me any indication that it needed replacing up to this point and i was annoyed that they left my car sitting with the headlights and radio on for so long. Not to mention that my car is barely a year old and this shouldnt have happened in the first place. I didnt initially complain and they jumped it and continued the wash. Due to the battery dying, when i got in my car to leave i noticed that my Check Engine light, along with several other warning lights, had lit up like a Christmas tree on my dash. When I told one of the workers what happened and asked for a manager he replied, "Whats the problem? Looks like its still running to me" in a very please-just-go-away-and-leave-me-alone sort of tone. That irked the crap outta me and i demanded a manager thinking i would get better service, at the very least an apology. WRONG-- they got the owner for me. Instead of an apology, he immediately got defensive and and began blaming ME for the battery dying! I was honestly stunned for a second by his reaction and we went back an forth for a few minutes and ended up getting a little heated. This was all happening right in the middle of the driveway where cars were being detailed in front of their owners! I was very matter of fact about the situation and never cussed, insulted or got nasty. The owner stayed completely defensive, never apologized or asked what he could do to make it right and seemed to almost get a kick out of arguing with me. Mind you, at this point i was only hoping for a discount on the wash as would be customary in a situation like this (I wasnt asking for a new battery or anything like that, but i guess the owner just assumed thats what i wanted) If he had done what is normal in customer service issues moments like this and just simply asked me what he could do to make it right i wouldve asked for a discount on my wash and been on my way. When i pointed out to him that his customer service skills were lacking he walked away with an aggressive "Dude, just get out of here!" They also only wiped about 70% my dash with their dirty cloths. Truly unbelievable. I hope you take your car somewhere else. TL;DR -- They left my headlights on and killed the battery in my 1 year old car which triggered the check engine light. Instead of apologizing and/or offering me any kind of perks to make it right, the owner argued with me and even went so far as to place the blame on me(even though it was his guys who left the headlights on LOL). Their customer service is horrendous. I left with a (mostly)clean car, a battery that now needs to be replaced AND a bunch of lights on my dash. The actual washes themselves were always mediocre and overpriced.

John Hogan

Absolutely abysmal. Portions of my vehicle werent vacuumed (see: entire trunk... and its a hatchback), but the worst part about this was a nerve-racking experience dealing with a side job of the car wash - a window repair shop "pioneer auto glass" (note: Id write a review about them, but alas - no business page. Their given address is a house in cedar park!) - These two "businessman" pulled a hard sale on me, initially due to a bad chip on my windshield. I had never been approached like that and since they called what I thought was a direct State Farm representative I obliged since it was "free!!!!", but was still wary of the situation - after consulting with my personal insurance representative it turned out that the coverage that they said was on my Insurance wasnt actually there. I immediately canceled the claim they started, which **wouldve RAISED MY INSURANCE** according to my representative. Of course the various people at the car wash denied that. Needless to say I will never be going back there

Mystic Lama

Since I moved to Austin three years ago, I have only ever been to the Green Island Car Wash to have my car hand cleaned. Every time they have been courteous and have done a great job without any problems and most of the times were a short wait (granted, if you come on a weekend you most likely will have a longer wait). A few months ago I bought a new SUV and brought it to them recently to have a vacuum, wash, and a hand wax done. They did an amazing job on the wax and I was even more impressed when the manager (who did the hand wax himself) took a minute to explain what they did to my SUV. He also let me know that it had a four day rain check (which I did not know ,so that was a bonus to find out!) and if I saw any issues with the wax job to bring it back and let him know so he can fix it. Awesome! I will continue to bring my vehicles here to have them washed and will continue to recommend this place to everyone.

Anonymous User

I've been to this place a few times now and I haven't had any problems at all. You pull up, someone greets you with a menu and you pick what you want. Sometimes they make small talk, how's your day etc etc. They vacuum your car out, take it through the wash, then dry it and do whatever else is in your package. I've always had a good job done when I've gone and they've always been friendly to me. Also everytime I've gone my wait was less than an hour. And its not a world class carwash, you get what you pay for. Get the cheapest package, you'll have the minimal amount done to your car. I'll definitely will being going back there everytime I need my car cleaned.

avinash misra

Took a car detail service worth $230 with them yday and regret the decision like how. They broke the headlight switch on the dash and would not own up. kept asking me to "prove" that it was not broken to begin with. very disappointed, not to mention another $200 lighter for the repair of the whole light switch assembly. and frankly what was most appalling to me was the change in the managers tone and demeanor when i pointed out the problem, it bordered on the intimidating.... thoroughly disappointed. go to them at your own risk. and not at all surprised to see the last review by Jeff Beebe below... wish Id read it before and avoided this place.

Rachael Petrich

I had a very big job when I came in, in the 4 years ive owned my car it has never had a professional cleaning, sure its had the vaccum here or there but that was about it. About a month ago I took it in and they worked their magic! My car (which happens to be totalled from hail damage from april 09) looked newer then when I bought it back in 2005! They did a great job and are fairly priced. Two down sides, 1) they estimated it would take 2 hours and it took almost 3, and my car was wet for about 2 days - but its more my fault then theirs for letting my car get that bad in the first place! Ive recommended this place to friends and family!!