Mister Car Wash

Address:	5721 Burnet Rd, Austin, TX 78756, USA
Phone:	+1 512-451-4970
Site:	mistercarwash.com
Rating:	3.5
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–5PM

Location

Photos 100

Reviews 7

Cory Barber

I rarely write reviews, but Im hoping that this makes it way to the management team so that they may implement additional training to their team. Recently spent about 10 - 12 hours on the road traveling this past weekend. Needless to say, there was a major bug issue happening on the front of my car from all of the back country roads. When the car became ready, I did a quick sweep (as I failed to do this previously at another car washing location and was annoyed when I discovered that they didnt clean off the bugs). Once again, bugs were still all over the front and mirrors. The gentleman did his best to remove them and I was satisfied enough. I figured I could remove the rest with a solid waxing job on the next go around. Had to stop and fill up the gas tank when I noticed that hardly any of the bird poop on the roof had been removed during the cleaning process (I have an all black car and this really stands out)! Since I made the mistake of not returning to the last location after a half-assed cleaning, I decided to turn around and go right back to get it taken care of. When everything was said and done and ready to leave, I did a quick inspection only to discover that once again, the roof had not been touched. I had to ask the attendant to please take care of the issue. I know its hot outside and Im sure that these attendants have been out in the sun here for hours, but paying attention to detail should be the top priority in the service industry. Its a shame that the service is so spotty, given the convenience of how close this location is to my office, but I dont see it as being an option for me in the future. Its becoming to be a trend for me to locate a quality detail facility on this side of town. If you want a fantastic car wash, I would recommend "The Finish Line Car Wash" on Bee Cave Road. It may be a bit of a drive for some, but they are consistent with the end result being a clean, detailed vehicle.

Young Seo

Editing my original review after I went back the day after my interior detail. The GM contacted me after my complaint and offered to redo the service + a car wash. I refused as I didnt trust their service anymore. She acknowledged that the job was done poorly upon inspection. Everybody I encountered there on Monday was nice, and they resteamed my 2 front seat and got rid of the dark streaks that were left behind from the first detail and refunded me. This place seems like a big hit or miss. I dont think I will be coming back, but I appreciate their effort on trying to make things right. -- Got an interior detail, or at least paid for one. There are still stains on my seats - it seems like they only got them wet and vacuumed it. A lot of the cracks in my car still had water in it. They do not wipe anything down thoroughly. My AC dial used to have metal silver paint on it which is now partially off and its flakes were all over. When I brought this up, they barely wiped it off with a towel and told me they dont have anything that could do something like that then told me that the color black underneath still looks good? (although it didnt match my radio silver dial that is right above it) and still left a lot of flakes which I had to clean up. They briefly apologized on their way out as they were closing... over an HOUR AND A HALF early? And I thought typical interior detail package entailed vacuuming the trunk as well. But I wouldnt expect them to do any more than the bare minimum. Wont be going back.

Jules Connolly

One star is for the friendly crew. The cleaning job was very poor. 1.50 in quarters at a vac machine wouldve gotten me a better job. One glance in the car told me it was a poor job, but I still asked the man to double check that it had been vacuumed. I only noticed how bad it was when I got home, the trash/wrappers that were in the car were still there. There was stuff shoved under the seat - guaranteeing to me they hadnt even removed the rugs when vacuuming. They only barely/lightly wiped down the dash board and nothing else, not the door handles, etc... I just wasted $40. Only to get home and redo it all myself. I had a meeting a few minutes later or I wouldve driven right back and asked for a redo. I was planning on signing up for the unlimited package, but theyve lost me as a customer.

Dustin Blanchard

Avoid at all costs! I went in a couple of months ago. Got a decent wash, but once I got back I discovered they stole all of my laundry quarters out of my center console (About $10). I called and spoke with the manager. After some pestering he agreed to make it right with a free detail attached to my license plate number in their computer. I went by today for the detail. Turns out it wasnt in the computer, and the managers insisted they had no recollection of my issue. (Do their employees steal that frequently? Is the entire thing a grift?) He did agree to give me a basic wash (which sucked). Would rather have my quarters.

Mercedes Saenz

I had the platinum interior and exterior detail car wash. The back of my seats still had dirt from my kids shoes(which they shouldve easily wiped off with a rag). The doors werent wiped down at all. They basically just wiped down my front dashboard and that was it. The vacuuming was half-assed. You could tell they didnt vacuum the edges of he carpet or my seats and to top it off there was still mud in my passenger feet area that couldve easily been vacuumed with a tiny bit of effort. Exterior wash was alright though. I recommend going to The Finish Line off of Beecave. They leave your vehicle looking brand spanking new.

Adam Johnson

This place has the ability to be fantastic, and sometimes they are. However, it is pretty hit and miss as to whether or not the job is well done. Every time I go I purchase the same package. On one visit I get my truck back and cannot believe how clean and sparkling it is. The next I go I cant believe I just tipped the person a fiver to get back into a dirty truck. If the consistency of the job done was better I would probably get a monthly membership. I just cant seem to bring myself to get a monthly membership if I will be disappointed on half of my visits.

Ron Jackson

I had a car wash done and not only was the wash poorly done there were numerous scratches on my rear bumper. When I asked the manager about the damage he denied the car wash process and refused to accept responsibility for the damage. I believe this place is under new management and their service is terrible. Prior to my car going through the service line there was a breakdown and cars were backed up. Some people turned around and left. I have been a loyal customer for well over twenty years and learned a hard lesson today. Dont ever use Mister carewash again