Service King Collision Repair of North Lamar

6518 N Lamar Blvd, Austin, TX 78752, USA

Address:	6518 N Lamar Blvd, Austin, TX 78752, USA
Phone:	+1 512-454-0461
Site:	serviceking.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 16

Reviews 5

Reginald DeVore

I walked In to Service King collision repair off N Lamar in Austin, TX at about 8:50 am on Thursday June 2, 2016. I had an appointment to get an estimate at 9:00 am. I checked in with the front desk clerk. At 9:00 am an older lady walk in for her car’s appointment. About five minutes later a Service King employee came out and helped the older lady. I sat in the lobby for another 10 to 20 minutes till I was helped by someone. The front desk clerk did page someone about three time while I sat. As the Service King employee and I walked to my car. He informed me that the insurance company that is paying for the damage to my car did their own estimates. He also said that this Service King could not take my car in because the shop was full. Then we walked back into the building. I asked if we could do the estimate anyway, he then said it would be pointless because work needed to be done for the full final estimate to be evaluated. Then he walked off to his office. Now the clerk begins to tell me that they need the estimate from the insurance company to even take the car in. After about another five minutes or so I ask if I can just get and appointment to turn my car in I will have the estimate by the time I drop it off. I stated, “I don’t understand why I have an appointment and you can’t service my car.” Then a Service King employee came out from the back office and asked me “Can you go see a doctor without and appointment?” I then said to the Service King employee “ I am a veteran, I have been through enough in my life. I am trying to be calm, I don’t need your sass right now!” Next I said I have to leave this place right now please call me when you have an appointment for me. I got in my car and came home. Now from my previous experience from Service King a deer ran into my GMC SUV. Service King in San Marcos got and estimate and took my car that same day. That’s what I expected to happen this time. I know now that the current weather conditions had caused damage to others cars so that shop was full. I feel like I was wrongly treated,rushed out the door. I call in the the call line to make a report and they told me I will be contacted by a Manager it has been seven hours still no contact.

Margaret Smith

Ive used this Service King twice now. Both times, they have been courteous and patient. The work completed was very professional and well done. The second time I used this location, my car ended up being totaled, and the person at faults insurance was HORRIBLE. Service King was super helpful, patient, and understanding. They offered good advice, and were much more decent to me in my moments of frustration than I deserved. Special props go out to Leigh at the front desk-- shes just super kind. Another person complained in a different review that they had a service agent leave them waiting for a long time after a scheduled appointment-- I wonder if they had the same guy as me? His name was Oscar-- he seemed like he just didnt have his stuff together like the rest of the crew around there. However, I found that the rest of the crew around there was very willing to step up and help-- even the gentleman who Im pretty sure is the manager stepped up to help me when it was time to clean out my car so that it could be salvaged and Oscar was no where to be found. I even found the guys who work in the shop quite nice-- One guy helped me when I realized, (after I had cleaned out by car,) that I wanted to reclaim the spare tire. Im pretty sure the guy thought I was nuts to come and take the spare tire from my car, but... he was still extremely nice and helpful to this "crazy lady." (FYI-- Spare tires are not standard equipment in mustangs these days, and I had purchased that one on my own, so I wanted it for my new car.) Thanks Service King. I sincerely hope I never need your services again, but Im glad to know youre there if I do!

Anonymous User

Service King ROCKS. I was involved in a wreck on a Saturday morning & took my car into Service King (without an appointment, at closing time) on N. Lamar in Austin, TX on Monday afternoon after a drive-through appointment with the insurance claims adjustor. Linda (officer coordinator) & Bob (service advisor) looked over the paperwork, got me squared away & told me my car should be ready by Friday. Linda called the car rental place & before I knew it I was on my way. Bob kept me updated by e-mail. My car was ready Thursday afternoon at 5:00, & looked good -- plus, they cleaned up the insides. After making an adjustment re the deductible, I paid my part (helped this time by Tami) & headed off to yoga class in my 1999 Toyota Corolla (well worn but still in good shape -- Bob said it would last a long time & recommended I take it in to Maaco for a paint job -- something that was already on my "to do" list before the wreck on Sat.!) Overall: Everyone at Service King was friendly, courteous, & respectful. They provided explanations & information, & made it clear that their goal was that I be TOTALLY satisfied with their work. The wreck was relatively minor & according to the insurance company, basically my fault. Not a fun experience, but thanks to Service King, I am on my way to recovering from this unpleasant event. THANKS YALL!

Gabriela Rodriguez

Took my car in to get the rear bumper fixed after I got rear ended by a GEICO client. Service King reps seem courteous at first and told me my car would be ready by the next day. Lies, it took them almost triple the time. Repairs are ok but the paint does not match. They told me they couldnt do anything about it at first and they gave me inadequate excuses. It wasnt until I said I would take it to another place that they gave me options. After all, I did take it to a near service place and they agree that it is not well done. Also, every family member and friend that takes a look can spot the difference without me having to tell them. Btw, them not having the car ready by the time they said and by telling you that they will contact you later when THEY are available to fix THEIR mistakes is a sign that they do not respect you or your time. What makes this more frustrating is that Service King is recommended by the highly known insurance that covers the repairs. Please do not trust them with your paint jobs.

Mark Bentley

Everybody knows if you want a good burger you have to go to a mom and pop burger joint and not McDonalds. McDonald burgers are not real but they are cheap and sold as food. This auto shop is the Mcdonalds of the auto repair industry, they say they use all new parts and will fix the alignment. Neither is true, the parts are used, they cant even explain where they come from or who made it. Dont expect an accurate time and date of pick up, because they are not professional enough to even get that right. They will attempt to silence you with a $50 gift card, like they did with myself. People go to a real independent auto body shop (mom and pop type) not this place. I personally dont trust the work and its an insult that the guy would give me a $50 gift card and tell me to ignore the survey.