Ellis and Salazar Garage and Body Shop North

8808 Research Blvd, Austin, TX 78758, USA

Address:	8808 Research Blvd, Austin, TX 78758, USA
Phone:	+1 512-459-8808
Site:	ellisandsalazar.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 13

Reviews 7

Darin Ginther

Ive been using Ellis and Salazar for more than 10 years. I dont like talking to them, not because of what they do or their customer service, but because its always due to an unfortunate incident on my end. Long ago in another lifetime, I actually did body work and understand how absolutely time consuming it is and how difficult it is to do complex things like panel matching and repairing compound curves. I could find defects in almost any piece of bodywork done by other shops, so I assume that Id have to live with that sort of thing when they repaired my vehicles. I was wrong. Ive had them work on vehicles that are 10+ years old and if the paint is in good shape, I cant find the blends. I cant find alternate textures and I cant find any evidence of panel based repairs. I cant say that you can absolutely do the same thing on cars that have faded paint, but on the vehicles that Ive had repaired, the results are outstanding. Ive also had newer (1-2 year old) vehicles repaired. Even with a particularly difficult color (silver metallic), I cant see the blend. I cant see it regardless of sunlight, I cant find alternate textures, and I cant find alternate metal flake patterns. They are that good. Theyve worked with me when my insurer would only authorize non-OEM panels - and when they dont fit right, theyll do the work again (and go through insurance again). And I can say that not every experience has been perfect over there. I have found one mistake. And guess what, they fixed it (it was quite a bit of work) without any question or requiring any pressure on my part. Theyve earned my business in perpetuity. This is the body shop that you want if youre picky about your vehicles.

Treine Jones

I went to this location on 11/21/14 and I went in and I asked the lady to look at my car because I was involved in a car accident and I did not realize that I need full coverage well I had liability however she looked at my vehicle and she said we will go in the inside an do a report well anyway we went inside and it took her at least 45 minutes to do a report and tell me that she was going to charge me 8 thousand dollars for just a dent in the front well more like a whole and a little bit damage on the door. and I knew I had to go back to work and she said I will send you an email that let you know what the cost is of my vehicle you do realize that it is now 12/01/14 and I still did not get an email from this woman. I am very disappointed in this service I got from the Appraiser....

Travis Forbes

Good service, be careful on rental. My car was fixed after someone backed in to me. This auto shop said they would set up a car rental for me, but did not tell that to the rental car company. Basically, I didnt have a rental car reservation, costing me a few dollars more than insurance would cover. Otherwise, I had a great experience with this location. My car looked great with paint matching perfectly and no random damage to the car.

Anonymous User

i had originally taken my car here for insurance work and it was decent. the people are friendly here. i came back recently to get some work done that would be paid out of pocket. i had done some research online prior to coming here and was shocked at the prices i was given for parts and all the extra stuff they were going to do. i will be taking my business to someone else.

meagan jacobi

It took less than 24 hours for them to fix my bumper that was damaged by a hit and run. It looks better than it did when I purchased it. Teresa was amazing and always took my calls. They cleaned the interior along with the exterior and gave me free candy. Im really happy and have never had this type of customer service at a car shop! Thank you Teresa and your team!

Anonymous User

The service, in my one experience, was good, and they had an estimate for me within hours... but the estimate was really high, and my insurance ended up totaling my car! If their prices had been lower, Id probably still have my baby.

Linda Lollis

They have been great. They are friendly. I would use them again