Service King Collision Repair of South 1st - Austin

Address:	2707 S 1st St, Austin, TX 78704, USA
Phone:	+1 512-443-6464
Site:	serviceking.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 32

Reviews 4

Freda Anderson

I would give them negative stars if I could. They are incredibly *dishonest*. My car is still in the shop, so I cant attest to the work quality just yet. I took a car to them a little over a week ago since it had been rear ended. The car is not mine, I am merely an authorized driver. I am also in the process of moving for work related purposes. I commute to a city about 4 hours away for over half the week. I took it in, explained all of that, and told them I wanted it restored with all dealer parts. I wanted to give it back to the owner in as much of the same condition I received it in. I was adamant about the parts because it was what the original owner requested. They told me they would do that and they also talked me into signing off on permission to start the work. This way the car wouldnt sit while I was working in another city. Since I had read all of these glowing reviews, I agreed and signed. What a mistake. When the estimates were done, I received a text from Richie - the guy who was handling the cars repair. I texted back that day to ask if it was receiving all Nissan parts. I did not receive a response back. I felt ok since I had text back after 6 (after work) and thought he might not respond because he was also off the clock. I called in either the next day or the day after that since I had not heard back from him. I talked to someone else and asked them about the parts. They said that the back end was an after-market part. (It turns out that was the only part they were replacing; the rest of the parts they were repairing. The original owner ended up taking the estimate and some pictures to another body shop who said that *those parts should have never been repaired, but replaced.*) I immediately asked to talk to Richie, who told me only the insurance company could get me the dealer part. I said that I would call the insurance there to get the part. I *had to ask for the estimate 3 times in that phone call because he did not want to give me it*. I should have known that something was wrong then. The insurance guy and I played phone tag the rest of the day. The next morning I received a text saying that painting was starting. I called Richie back and told him to stop all work until I talked to the insurance agent. *Richie agreed to stop all work on the phone with me, but continued to work on the car while I talked to the insurance company.* I got the original owner of the car involved. We (and the insurance company) were constantly being told different things from what stage the car was in, when it would be done, what parts were going in it and why. The original owner sent a complaint email to the manager. *We went to the dealer who showed us that the dealer bumper was cheaper than the aftermarket.* The next thing we know they are lying to the insurance company that the aftermarket bumper did not fit. We asked to move the car to another service repair shop, but Service King said that they were nearly done. When I do get the car back, I will definitely be taking it to another service company to get it checked out. *I dont have confidence in Service King. I would not recommend their services, but recommend that you run screaming the other way.*

Javier X de la Camara

Not sure what others have experienced here and it might defer from person to person. All I can speak for is my own experience. It was 100 percent excellent. From start to finish it was outstanding. I did my repairs through Geico Express. I walked in thinking it would take forever to get setup and handover my car. I was in and out in about 10-15 minutes (timing might change on case by case basis). I arrived at 7:30 a.m. No one was in front of me. I was first greeted by Geico person who has a desk right inside of Service King. Then I met with Service King employee Bobby who handled my repairs. He was very down to earth and friendly. Dropped off my keys and met with the Enterprise Employee who also was inside Service King. While I was dealing with the rental the Geico employee and Bobby looked at my car. Enterprise employee handed me the rental keys and signed paper work on his tablet and I was out the door. I then on a daily basis received updates on exactly what state my car was in and the repairs. I got a notification and a call that my car was finished. Dropped off the rental, Was greeted again warmly by Service King staff and was explained exactly what was done to my car, including if a panel or handles were removed for the repair. The print out was done on laser jet ink quality paper and neatly organized for me for my records. They vacuumed and did a pretty good job doing some detailing of my car as best they could. Waxed and washed. Looked almost like a bran new car. Best thing was I did not have to think about my car once. Repairs took about 5 days. Not sure when they are busy or not so it might be a hit or miss when things get too crowded or no wait so my guess is to call first before you drive down there to make sure you car can be taken care of relatively soon. Great experience and I would def. go there again for any car body repairs or paint. Based on my experience I could not have gotten better service. (images) pic of my damage, pic of their post work and vacuumed and cleaned interior and exterior. Also detailed bill. Placed in Geico folder.

Eugene Morales

Genuine Service Professionals. As one can imagine, there is emotional stress that comes from the hassle and inconvenience of any auto accident. This team certainly understands and is very well prepared to handle the human side of this. Our Experience started with Bobby Rocha, I could have swore we went to the same Church, although we never met. Thats how sincere and genuine he was. Our Van was ready when he said it would be and he was on point with updates along the way. He far exceeded my expectations. He alone was assurance that I was at the right place. Sadly, a problem arose and typically, would warrant a bad review. However, once again, these are PROFESSIONALS. Richie the GM stepped in and once again his genuine empathy and concern far supersede any problem. He was very proactive, eliminating the need to be reactive. No wonder his entire staff is Top Notch including the young lady at the front desk, she had a part in our overall experience, with her genuine concerns and warm smile. At the end of the day, as a customer, my expectation is Quality of Work and Prompt and Satisfactory resolution. Overall, an exceptional place to do business with. They will receive my referrals from this day forward. Thank you Richie, Bobby and all of Service King S 1st for caring!

Karen Tennison

The staff here will go above and beyond to make sure you have the best experience possible. My insurance company recommended that I get a quote from Caliber collision on Ben White, which I did, but after they told me they didnt have any available appointments until three weeks after my estimate, I looked around for shops close to where I live. I called this Service King, and the front office assistant Jaime answered and told me to bring my car in on Tuesday (I called them Friday at 2pm) to start the repairs. They initially told me it would be done in three days, but after taking the bumper off and seeing more damage, they kept it for a few more days. They did everything by the books, made sure my insurance company would pay for everything (except my deductible), and kept me in the loop with everything that was going on. Hell, they even cleaned the inside of my car, which is a big deal as I commute to San Marcos everyday and I basically live in my car. Ivan was extremely helpful in the whole process, calling me and even offering to pay for a rental when they had to keep the car for a few more days. Im so glad I took my little car here to get fixed. They definitely have a loyal customer out of me.